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"Friendly, quick process "

"This was my first time in Philly and the first time at Element Philadelphia Downtown - and I loved it! Staff were friendly and helpful at check-in, even referring me to the W next door for concierge assistance, where they recommended an excellent restaurant within walking distance. The room was spotless and well-thought out on top of being extremely comfortable. It was an excellent experience overall and I have been telling family members we will return together for a longer stay. While all other areas exceeded expectations, one area that could be improved is to offer breakfast food suitable for keto diets, like high-fat plain yogurt, nuts, and fresh blueberries. "

"Everyone was very nice and the room was very clean. "

"Very clean room. Helpful, friendly staff. "

"When we got here, the room was freezing. But their staff at the front desk remedied the issue immediately making our stay a much warmer and better one. Thank you for your prompt response to the cold room, and your immediate response to rectify the matter. Will definitely come and stay here again due to the quality customer service!👍💯"