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"We all are very impressed with how well the hotel is run. Among 5-star hotels in Surabaya and Jakarta, this hotel is the best and service truly stands out. Room service was prompt and courteous, the Executive Lounge offered excellent food, drinks, and personalized attention, and breakfast at the Pavilion was outstanding. "

"Beautiful hotel and great service "

"The staff is very nice and helpful, along with clean rooms. Would recommend to stay if in the area."

"Excellent stay in Surabaya. Food was excellent, staff was exceptional and I’m obsessed with the colonial aesthetic. Location was key. "

"I cannot speak highly enough about hotel staff, friendly, welcoming, helpful. From the front desk, concierge, housekeeping, staff in the Chamas and 2nd floor restaurants, bar area were excellent. Food including room service was of a high quality. Very happy with my 4 night stay and highly recommend."

"Very attentive staff. Great garden area and restaurant food"

"staff are very friendly. strategic location and the room service food was delicious!"

"Very Nice historic building. A bit expensive ( price should have included breakfast). Great staff at reception. Very walkable from train station and other key points of interest "