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"We only spent one night and could not explore the area but it looked lively and fun"

"The staffs, the services, the rooms and everything else absolutely wonderful👍 Thank you Novotel Samator!"

"Find SOGO, exit the building, and walk back into the hotel that way - for most navigable option."

"The staffs were nice and friendly. The rooms were not too bad but need to improve."

"Lovely hotel, spacious, comfortable and well equipped. Staff are efficient and friendly. Must try the coffee and tea at the lobby cafe, they're amazing! Only improvement I hope the hotel will make is on the in-room toiletries but that's a small matter."

"I stayed in the older condominium suites which was ok. It was nice 👌 "

"good location"

"Very posh and well equipped hotel located in one of the best spot in west Surabaya. Which unfortunately is also it's downside. Avoid staying here when there are known large events happening. Combined with the nightmare that is the nearby freeway exit, we had been stuck waiting for our turn at the elevator for 15-20mins, despite their staff best effort to coordinate it in real time with radios. Waiting for your valet to return can also take up to 30mins during some of these events. "

"Room is clean. Location convenient. "