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Aparthotel

Ascott Waterplace Surabaya

Property class: 4.5

Choose dates to view prices

Located close to Pakuwon Mall, Ascott Waterplace Surabaya provides an airport shuttle, a corner/local shop and a terrace. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is Rp1.242.148
Rp1.502.999 total
includes taxes & fees
26 Aug - 27 Aug

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Apartment, 1 King Bed

A hotel room with a large bed, a desk, a television, and a view of the city.

Deluxe Apartment, 1 King Bed

  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Apartment, 1 King Bed

A hotel room with a large bed, bedside lamps, a flat-screen TV, a view of the city, and a wooden wall panel.

Executive Apartment, 1 King Bed

  • City view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment, 2 Bedrooms

A modern living room with a sofa, ottoman, and coffee table, a dining area with chairs and a table, and a large window with a city view.

Deluxe Apartment, 2 Bedrooms

  • City view
  • 90 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Apartment, 2 Bedrooms

A modern living room with a sofa, armchair, coffee table, TV, and a dining area with a table and chairs.

Executive Apartment, 2 Bedrooms

  • City view
  • 100 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Apartment, 3 Bedrooms

A modern living room with a sofa, coffee table, and dining area with a glass table and chairs.

Executive Apartment, 3 Bedrooms

  • City view
  • 113 sq m
  • 3 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Penthouse, 1 Bedroom

A modern kitchen with a marble island, dining area with a view, and a living room with a fireplace.

Penthouse, 1 Bedroom

  • City view
  • 112 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for 1-Bedroom Penthouse

In-room safe, desk, laptop workspace, soundproofing

1-Bedroom Penthouse

  • 112 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for One Bedroom Deluxe

In-room safe, desk, laptop workspace, soundproofing

One Bedroom Deluxe

  • 46 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for One Bedroom Executive

Living room | 32-inch LED TV with cable channels, TV, DVD player

One Bedroom Executive

  • 53 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Located in Surabaya, Ascott Waterplace Surabaya is in the entertainment district and near theme parks. Chinatown and Suramadu Bridge are notable landmarks, and travellers looking to shop may want to visit Pakuwon Mall and Surabaya Town Square. Royal Plaza Surabaya and World Trade Centre are two other places to visit that come recommended. Visit our Surabaya travel guide
View more Aparthotels in Surabaya
Map
Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Surabaya, East Java, 60126

What's nearby

  • A city skyline at night with illuminated buildings, a river reflecting lights, and a shopping mall with visible signage.
    Pakuwon Mall
    3 min walk - 0.3 km
  • Pakuwon Trade Center
    1 min walk - 0.1 km
  • Tunjungan Plaza
    13 min drive - 13.8 km
  • Grand City Surabaya
    14 min drive - 14.5 km
  • Royal Plaza Surabaya
    15 min drive - 12.2 km

Getting around

  • Ngagel Station
    12 min drive
  • Tandes Station
    24 min drive
  • Surabaya (SUB-Juanda)
    43 min drive

Restaurants

  • Ayam Goreng Jakarta Asli
    2 min walk
  • Edilee
    4 min walk
  • WOK Noodle
    4 min walk
  • Tacoritto
    2 min walk
  • Toby's Estate
    2 min walk

About this property

Ascott Waterplace Surabaya

  • Luxury family-friendly aparthotel near Pakuwon Mall
  • Located close to Surabaya Town Square and Royal Plaza Surabaya, Ascott Waterplace Surabaya provides an airport shuttle, a corner/local shop and a terrace. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
  • Other perks include:
    • 2 outdoor pools and a children's pool, along with a waterslide, free cabanas and sunloungers
    • Free self-parking
    • Continental breakfast (surcharge), a round-trip airport shuttle (surcharge) and luggage storage
    • A living plant wall, ATM/banking services and multilingual staff
  • Room features
  • All 182 rooms have comforts, such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches, such as separate sitting areas and separate dining areas.
  • Extra conveniences in all rooms include:
    • LED light bulbs and eco-friendly cleaning products
    • Eco-friendly toiletries and hairdryers
    • 32-inch LED TVs with cable channels and DVD players
    • Wardrobes/cupboards, separate sitting areas and separate dining areas

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  • Kids’ pool
  • Parking included
  • Free Wi-Fi
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Rp1.512.500 total
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Property amenities

Pool/Spa

  • 2 outdoor pools
  • Free pool cabanas
  • Pool loungers
  • Waterslide

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Children stay free (see details)
  • Children's pool
  • Free children's club
  • Free cot
  • Playground

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator
  • Tea bags/instant coffee
  • Toaster
  • Water dispenser

Dining

  • Daily continental breakfast available 6:00 AM to 10:00 AM for a fee: IDR 191,358 for adults and IDR 95,679 for children
  • A coffee shop/cafe
  • A restaurant
  • Room service (limited hours)

Bedrooms

  • Alarm clock
  • Bedsheets provided
  • Rollaway/extra bed: IDR 617,284 per night

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 32-inch LED TV with cable channels
  • DVD player

Outdoor areas

  • Terrace
  • Vegetable garden

Laundry

  • Laundry detergent
  • Laundry facilities
  • Laundry service
  • Washing machine

Work spaces

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • In the suburbs
  • Near a health/beauty spa
  • Near a hospital
  • Near an outlet shopping centre

Things to do

  • Bicycle parking
  • Bicycle storage
  • Children's pool
  • Free children's club
  • Gym
  • Waterslide
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 182 units
  • 33 floors
  • Art Deco architecture
  • Banquet hall
  • Bed sheets changed on request
  • Bicycle parking
  • Bicycle storage
  • Bulk dispensers for toiletries
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • Housekeeping (on request)
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Soundproofing
  • Towels (changed on request)
  • Vegan dining options
  • Vegetable garden
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 15

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 14 August 2026 to 17 August 2026 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 617284.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 500000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately IDR 191358 for adults and from IDR 95679 for children
  • Airport shuttle fee: IDR 524691 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: IDR 524691 (one-way), (from 1 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 617284.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Heating is not provided
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Property Registration Number 8120104900057, 55194

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 17 years old are not allowed in the fitness facility

Frequently asked questions

Does Ascott Waterplace Surabaya have a pool?

Yes, this property has 2 outdoor pools and a children's pool. The property will be renovating one of the swimming pools from August 14 2026 until August 17 2026 (completion date subject to change).

How much does it cost to stay at Ascott Waterplace Surabaya?

As of 19 Aug 2026, prices found for a 1-night stay for 2 adults at Ascott Waterplace Surabaya on 26 Aug 2026 start from Rp1.242.148, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ascott Waterplace Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ascott Waterplace Surabaya?

Self-parking is free at this property.

What time is check-in at Ascott Waterplace Surabaya?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Ascott Waterplace Surabaya?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Ascott Waterplace Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 524691 per vehicle applies.

Where is Ascott Waterplace Surabaya located?

This family-friendly Surabaya aparthotel is located in the entertainment district, 0.2 mi (0.4 km) from Pakuwon Mall, and within 9 mi (15 km) of Surabaya Town Square and Royal Plaza Surabaya. World Trade Centre and Grand City Surabaya are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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