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"Fresh full English breakfast "

"Stayed before and rooms were lovely. Stayed in a double this time and room was really dated and looking scruffy."

"Excelente ubicación, insta y servicio"

"Spotlessly clean through out the hotel. Delicious breakfast. Reception staff, so very friendly and helpful. Concierge amazingly helpful. Stayed here often, many years ago and we are back and not going anywhere else."

"Previous superior hotel now downgraded to computer checkin, lower Quálity styles"

"I stayed there for 8 nights, possibly the worst hotel stay ever. The elevator that worked was extreemly slow and bumpy. The other elevator appears( based on reviews) to have been nonfunctioning for over a year. In my first room there was no hot water. In the second room I walked into a very hot room with the heat on full blast with a detatched radiator knob. On the second night in that room I was awkoken at 3am by a mouse or rat snacking on sugar packets. I wont stay there again. The staff were helpful and as nice as thay can be working in such an aweful place with no doubt constant complaints. The hallways smelled either of urine or mariajuana, the bar and dining area were under some sort of renovation so thus there were no facilities. Being central on New Steet was nice in some ways but there were people sleeping in an alcove opposite the entrance. On the friday at 11pm there were intermittent fire alarms causing me to get out of bed and leave the building.. there was nothing that they could figure out the alarms. The price was reasonable but check other reviews on other sites if you are thinking of staying there."

"We booked another few days before we fly back home."

"Just older hotel than what the pictures show."

"The room was clean and the hotel smelled nice, good atmosphere but the water and snacks area was all the way at the end, the staff wasn’t welcoming nor inviting. The staff, in particular Juan was the only nuisance. He spoke to us in a condescending way, gaslight me when I spoke to him about our room AC issue and always had a snarky comment to make. Seeing him and having to deal with him was exhausting. He’d act like he’s being accommodating or helpful but is in fact very much not. We’ve had the misfortune of dealing with him on several occasion's and can confidently advise you to steer away from him at reception. The rest of the reception and housekeeping were a delight. "