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"The hotels is very clean and the location is perfect, staff is very helpful. I will love to comeback and recommend this hotel."

"Room was clean. Breakfast was good, had selections of western and traditional javanese/indonesian food."

"Room, a/c, staff, location all good. No complaints."

"Ckean room, nice staff "

"On the surface, this is a modern hotel with reasonable facilities. However, there are loads of pros and cons. The rooms are a little bit worn, staff don’t speak that much English and most of the clients are Indonesian. Breakfasts offer loads of choice: two rice options, one noodle, a veg stir-fry and a fish or chicken dish, plus several buburs (porridges), simple cakes and pastries, plus fresh fruit. But the coffee and tea are weak and lukewarm – barely drinkable; I ended up walking to the central Tugu station nearby to get coffee from the convenience store. Also, the building next door to the hotel is a church, and at weekends you'll have to put up with the band at evening service, not to mention a 6 am (!) band rehearsal on Sunday followed by more music. Overall I had an OK and very affordable stay, but it could have been much better if the management paid more attention to details."

"Excellent service! Nice buffet spread! Right beside a big mall."

"A step back in time, but with modern values . Phoenix seem to balance it perfectly. "

"The basement parking entrance & space are p0very tight. I suggest to have a better design for the transport parking facility."

"Broken shower which was never fixed over our 4 night stay dispite telling them. A lot of mould. Incredibly spicy traditional breakfast. It’s only saving grace was that the beds were comfortable even though I did have a single duvet in a double duvet cover.. "