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"The staff was very helpful, Gary on reception was amazing and was very helpful and knowledgeable of the area and gave great advice on things to do. The breakfast was alright and the bar area was very good and the barman was kind and very attentive. Good food and drink in the bar. My room was very clean and well done to the cleaners for their part in it. The room was a little bit smaller than the photos but a beautiful view of the bay/port. There was a slight watery sound when I was trying to sleep at night, not sure if it was the pipes or the Air-con but would get that checked out. Overall a lovely hotel, well worth a visit if you are going to the port or going to see the area or white cliffs "

"Not that much. We are vegetarian. The Hash brown, not that cook well also we asked to make a omelette with onion but the chef doesn't know to prepare that and gave the half boil egg. Kids couldn't eat them. THE COFFEE Machine always in repair. Room clean is okay, it could have more clean, also there is no lift for other floors. We need to carry our luggages all the way to the stairs. Swimming pool is good but the steam bath room always not in good condition. Not steam enough. Toilets can clean more."

"A great find. Staff are very friendly and professional at the same time. Food is excellent both lunchtime and dinner. Our room was very good and the amenities are very good. Spa was excellent value and friendly so no complaints at all."

"A charming, cosy stay just outside Canterbury’s West Gate, with a great view of the historic entrance itself. The location is ideal, within easy walking distance of everything while still feeling slightly tucked away. The room was on the smaller side, but warm, comfortable, and thoughtfully arranged. Staff were friendly and welcoming throughout, which made the stay feel personal rather than transactional. The standout touch was the happy hour from 6–7pm, with a 2-for-1 cocktail offer paired with a complimentary cheese platter. That alone felt like exceptional value and added a lot to the overall experience. For the price, this hotel offers excellent value. Would happily stay again and recommend to others."

"Great place to stay "

"Very tired room. Very much fraying at the edges. Not very clean room. Toilet and shower only half cleaned. "

"Breakfast was good all food was freshly made thank you "

"Breakfast selection was standard for a HI express. Unfortunately in this hotels case, all of the bread, and especially the bread rolls were too stale to have eaten. Eating in the restaurant in the evening was a very slow process. Over 45 minutes to receive any food. Some people waited over an hour. Room was not particularly clean, debris on the carpet, and a general feeling of rushed housekeeping. Found a child’s teddy bear under the bed, and the staff couldn’t have seemed less bothered. Air conditioning in the room didn’t work, and both bedside lights were so poor that candles would have been a better option. "

"Fantatic place to stay when away for work. "