Cari Hotel di Monmouthshire

"Overall pretty great, but definitely a few negatives. Cleanliness was not 100%, by a long shot. Room was incredibly hot, oh so unbearably hot. We opened the sliding door as it was cool outside, but then flooded our room with bugs (100's of them). Room was close to the "lake", aka still water pond. Hence all of the bugs. If you are going to book this hotel, definitely book away from the pond or do not come in the hotter summer months. Staff were awesome, exceptionally amazing."

"Property needs updating carpets and bathroom grubby. Coffee and tea facility not adequately catered for. Staff very helpful. Beds comfortable. Was a bit noisy. Spa and gym good. Was great value for money. Breakfast was good."

"We visited this hotel for our son’s graduation which was in the icc centre which is walking distance from the hotel. The hotel it self is beautiful inside and out. It’s a big resort with lots of different parts all connected. But it’s a big hotel with a free shuttle bus for guests. But there is some walking needed. There is a parking garage and car park with a charge of £25 a night. The food at the restaurant is delicious in Grill and the breakfast was delicious and had a great selection of...

"Upon arrival there was a sign saying the pool, sauna and steam room were going to be out if order for half of my stay, this was not communicated at all and no compensation or adjustment made to the room rate to compensate especially being in mid to high 3 figures. Tried to book a massage onb3 seperate occasions only to be told on Monday the entire afternoon had been blocked off for no reason, one day they had no availability and one day they had someone working who couldnt even offer the full...

"The room was clean staff helpful and the breakfast very good"

"Room was large and so was the bathroom."

"I had a great stay at this hotel for the night. Very clean, comfortable beds. Clean shower. Could connect to the TV to watch the likes of YouTube or watch normal channels. Room service, although I didn't use this. A lovely restaurant with lovely food..and the staff were fantastic. Even checked me in an hour early. Thank you so much for a lovely stay and I highly recommend booking."

"The whole experience was super friendly super efficient, just about quietest hotel room I have had. Would highly recommend"

"Great location for us. Very friendly staff. The heatwave was too much for the AC and our room was not as cool as we like and the bed was very firm. A good value however."

"Good hotel, clean and functional"

"Clean room, helpful staff, especially as we arrived fairly late. Very cheap."

"Lovely clean 👌 great hotel"

"Staff were great, food good and great location would return."

"Cleanliness"

"Strikingly looking hotel. Unfortunately on entering reception, we were greeted with a dirty carpet, which carries on into the bar area with lots of stains. Our room was up 2 flights of stairs, which I wasn't aware of when I booked. Therefore, in this heatwave, the room was an oven. There was a desk fan - 'thank goodness'. Pleased with the room, the layout and amenities. Curtains need seeing to, useless and need blackouts! All the staff were pleasant and hard working. Did not expect a buffet...

"Clean and tidy room No air conditioner it was extremely hot over 31 degrees celsius and the window could not be opened due to a window safety cable. We had to cut our stay shorts it was just too hot and we could not sleep in the room. Very stuffy fan just circulated hot air. Very disappointing thought Best Western had a minimum standard across the chain this one certainly did not compare to others....."

"Nice welcome from staff. Room was small but clean. Good to have a bath."