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"Day time staff was very professional and good in hospitality. But night staff was really unprofessional and rude. I am regular customer of Avari Towers since long.Never faced this kind of front desk staff before. Very disappointed with night staff. Overalls Service were good like always."

"Location is good. Apart from that, everything else is horrible. Especially disturbing is the unhygienic conditions of the rooms and washrooms, and the smelly linen. And no towels, though even if they had provided them, we would not have used them given their cleanliness standards. Also, the most disturbing part was to found out that they give out the worst rooms if one books via Expedia. We had to pay extra to upgrade to "standard rooms", otherwise we were initially checked into old (read...

"Property is great and clean. Great staff as well. Bed is below par for the standard of Serena. Spring mattress which is in need for changing. "

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