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"Such poor customer service."

"We like the location of this hotel. The rooms are super small, our room was supposedly upgraded, although if it was, I would have been probably surprised at how tiny the original room was. We did like the vibe of the hotel, and like I said, the location, and did inquire about staying for the rest of our trip, but they then doubled the price of the room?!"

"Air conditioning is working well ,staff are very friendly. Breakfast is good for variety of foods. Room service girl is very helpful and did a great job."

"We love this hotel and have stayed before. Rooms are comfortable and clean, staff friendly, close to MRT and Clarke Clarke Quay, breakfast caters to all tastes with plenty to choose from. Down side is that this hotel is showing its age and money needs to be spent (ie. bathrooms, we had shower head that faced into the wall and couldnt be corrected, which we noted at check in. Power points were loose and pose risk). We ate at Blue Potato and my chicken satay was not cooked properly (raw in centre). "

"Spotless room, wonderful staff "

"Staff were all friendly and shop right next to hotel entrance which was highly convenient "

"Rooms were so hot and stuffy. Air conditioning did not work. "

"What a great stay! The location was walking distance to shopping, restaurants, Hawker Centers and an MRT station on property. Bell captain so helpful with money exchange and transportation questions. Pool was quiet and peaceful. Rooms were small but very manageable. Floor to ceiling window overlooking Chinatown was amazing at night. Beds very comfy. Unfortunately, I arrived at 7:00 AM and was told I would need to pay extra day charge to check in early so I left on foot to explore the Gardens by the Bay Area. She told me I could come back at 3:00. I found out later I could have checked in at 11:00 at no charge. Unfortunate but still no regrets. I would stay again in a heartbeat! "

"I stayed in the club room. The benefits were great an the room was amazing. It was luxury. The views were amazing - Marina Bay and Merlion. I was originally meant to stay for 7 nights but due to the Middle East conflict, I arrived several days later. The hotel was kind enough to refund me the nights I did not use. Laundry service was great. Attached to Marina Square and Suntec shopping centre. Walking distance to Marina Bay and Merlion and One Fullerton for views. My only feedback is that as a vegetarian, there was limited food options, especially in the club lounge. Apart from that, it was a wonderful stay and I will most definitely book with again. Thank you for an amazing stay."