"We were really looking forward to this trip, but unfortunately, our experience didn't live up to the expectations.
The Room Issues:
Our check-in was a rough start. Despite a 4 PM guarantee, our room wasn't ready until closer to 5 PM—frustrating after a full day of driving. Once we got in, our two-bedroom condo had a heavy smell of marijuana in one of the rooms. When I alerted the front desk, the only solution offered was to spray air freshener. I declined this as I didn't want my children inhaling more fumes/chemicals, and since no other rooms were available, our entire family had to cram into one bedroom for the first night just to avoid the smell.
The Amenities:
The resort layout and amenities also fell short for us:
The Pool: The pool closest to our building (with the kids' play area) was impossible to use. Every single chair was claimed by towels very early in the morning, and it remained overcrowded throughout the day. Our kids never even got a chance to use it.
The Arcade: This was much smaller than expected and didn't hold the kids' interest for long.
Summary:
Paying for a two-bedroom condo and only being able to use half of it because of smoke—then being unable to use the pool due to "chair saving"—made for a very stressful stay. For the price, we expected better management of room cleanliness and pool etiquette."
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