Downtown Burbank hotel guide. Dorchester Collection hotel in Downtown Burbank, Los Angeles

"The hotel shuttle service is very bad. I waited more than 40 min. The shuttle drove by without stopping at the terminal because it is full. There seems to be one shuttle in service. The shuttle service is outsourced to the parking company next to the hotel. Do not recommend this hotel if you need a shuttle pick up at the LAX airport."

"Bathroom flooded and ruined some of clothing I had sitting in a cloth bag on the bathroom floor I placed there the night beforehand to have ready to go."

"Lovely room, wonderful hotel and really easy check in process"

"Hotel was very nice, check in was great. Mario was the person who helped us at the front desk, and he greeted us with a big smile. We ate dinner at the Landing Bar, food was good, atmosphere was also good. "

"Ramon (FRONT DESK) Staff gave me a lower grade room because he said ALOUD that the entire lobby area could hear that and I quote “because you brought your room on a THIRD PARTY WEBSITE “I can give you a high floor room, only something on 4th floor“- this was unacceptable, unprofessional, disrespectful and discriminatory behavior. As a Travel Agent and Boyant member and have spent hundreds of dollars on Marriott hotel brands and have never been disappointed with the way he presented himself and the Marriott brand."

"Gran estadía. Recomendado."

"Hotel was a great location for the TCM Fil Festival!"

"Nice beds and appreciate the staff letting us check in a few hours earlier than 3 PM which was very helpful as we had been up 30+ hours with our flights. Also appreciate the shuttle getting us to and from the airport. The room needs better electrical outlets as the only one we could charge our devices on was the outlet in the bathroom."

"Loved our stay!!"