Eksterior

Ulasan untuk SureStay Plus Hotel by Best Western Drumheller

2.5 out of 5
SureStay Plus Hotel by Best Western Drumheller
800-680 2nd Street SE, Drumheller, AB

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 369 dari 875 ulasan" "
Penilaian 8 - Bagus. 313 dari 875 ulasan" "
Penilaian 6 - Cukup Baik. 112 dari 875 ulasan" "
Penilaian 4 - Buruk. 56 dari 875 ulasan" "
Penilaian 2 - Sangat Buruk. 25 dari 875 ulasan" "

8,4/10

Kebersihan

8,8/10

Staf & layanan

8,4/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

8/10 Bagus

Danny and Norma

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Close to where we wanted to be.
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

Chad

Bepergian dalam rombongan, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Not what we expected at all. We knew full well we were coming on a busy weekend but we didn't expect staffing to be 1 guy running the whole place alone - do better and give that young man a raise cause he did a great job being left to do all that work on his own! The room was pretty gross. Carpets were dirty and room #120 had a patch of carpet just glued together and was black all around it we didn't even want to walk around without shoes. We informed the staff before coming that we had an infant and then we come into a room we couldn't even put her on the floor to crawl around on because it was so gross. If other hotels weren't booked up we would've walked out and asked for our money back. We had 4 lightbulbs burnt out in our room and 1 that flickered half the time. The walls are paper thin in this place. We listened to everyone until 1am above us and it kept us all awake as if they were in the same room. Stomping and just being loud and it was really hard to get any rest and for our kids. Breakfast was horrendous. Food kept running out and the kitchen couldn't keep up so 5 people would fill their plate then there was no food again for 20 min. Plates ran out, silverware ran out, there was nowhere to sit... It was a gong show. Clearly this hotel was not prepared for a busy weekend and it showed. The vending machines were sold out of drinks and eating money so multiple people just went to the store across the street. Really just not a comfortable stay. Beds uncomfy too

6/10 Cukup Baik

Justin

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Ants in my room, no breakfast
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 21 Mei 2024
Thank you for taking the time to share your feedback. I am very sorry to hear about the issues you experienced during your recent stay at SureStay Plus Hotel by Best Western Canalta.Please accept our sincerest apologies for the presence of ants in your room and the lack of breakfast service. These are not the standards we strive to uphold, and I regret that we fell short during your stay.We have already addressed the pest issue with our maintenance team to ensure this does not happen again. Additionally, we are reviewing our breakfast service procedures to prevent any future lapses.Your feedback is important to us as it helps us improve our services for all our guests. If there is anything we can do to make it up to you or if you have any further concerns, please do not hesitate to reach out to me directly.We hope to have the opportunity to welcome you back and provide you with the high-quality experience you deserve.

6/10 Cukup Baik

Nadine

Bepergian bersama keluarga
Hot tub was cold, understaffed during a long weekend. Poor guy was solo and doing his best.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 21 Mei 2024
Thank you for taking the time to share your recent experience at SureStay Plus Hotel by Best Western Canalta. We sincerely apologize for the inconveniences you encountered during your stay.We are sorry to hear that the hot tub was cold and that our staffing levels were not adequate during the long weekend. We understand how these issues impacted your stay and want to assure you that your feedback is taken very seriously.Our team is committed to providing a comfortable and enjoyable experience for all our guests. We regret that we fell short during your visit. We have addressed the hot tub issue to ensure it is functioning correctly and are reviewing our staffing protocols to better manage busy periods.We appreciate your understanding and your kind words about our staff member who was doing his best despite being understaffed. Our team strives to provide the best service possible, and your acknowledgment of his efforts is greatly appreciated.We hope you will give us another opportunity to provide you with the high standard of service and comfort that you expect and deserve. If you have any further concerns or if there is anything we can do to make your next stay more enjoyable, please do not hesitate to contact us directly.Thank you once again for your feedback.

10/10 Sangat Bagus

Candace

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff was super friendly at breakfast. They came out with games/activities for the kids to do. The breakfast itself had a good enough amount of options. The waterslide at the pool was a fast speed & they come out fast at the bottom. My 7 year old loved it. We had to be at the bottom for my 6 year old to help him re-surface and swim to the side. My 4 year old was too scared and wouldn’t have been ok with getting dunked under at the end. Beds/pillows were fairly comfortable.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 20 Mei 2024
Thank you for taking the time to share your wonderful experience at SureStay Plus Hotel by Best Western Canalta! We are thrilled to hear that you had an enjoyable stay and that our staff, especially at breakfast, made a positive impression with their friendliness and the activities for the kids.We're delighted that you found our breakfast options satisfactory and that your children had a fantastic time on the waterslide. It's great to know that your 7-year-old loved the excitement, and we appreciate your feedback about the experience for your younger children. Ensuring a safe and fun environment for all our guests is a top priority for us.We are also pleased to hear that you found our beds and pillows comfortable. Providing a restful night's sleep is essential, and we're glad we could meet your expectations in this regard.Thank you again for your kind words and high rating. We look forward to welcoming you and your family back for another memorable stay.

10/10 Sangat Bagus

Jessy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
great spot!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 20 Mei 2024
Thank you for taking the time to leave us a review! We are delighted to hear that you found SureStay Plus Hotel by Best Western Canalta to be a great spot. Your positive feedback is truly appreciated.We strive to provide the best experience for our guests, and your high rating reassures us that we are on the right track. If there is anything specific you particularly enjoyed or any suggestions you have for us, we would love to hear from you.Thank you once again for your kind words. We look forward to welcoming you back for another great stay.

10/10 Sangat Bagus

David, Stony Plain

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice, great waterslide
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 21 Mei 2024
Thank you for taking the time to share your experience at SureStay Plus Hotel by Best Western Canalta and for giving us a great review! We are thrilled to hear that you had a very nice stay and enjoyed our great waterslide.Your feedback is greatly appreciated, and we are delighted to know that you had a wonderful time with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Sangat Bagus

ken

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent location near fast food outlets. Clean accommodations. Excellent knowledgeable front desk staff
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari GM pada tanggal 16 Mei 2024
Thank you for sharing your positive experience regarding your recent stay with us. It's good to hear that you appreciated our excellent location, clean accommodations, and knowledgeable front desk staff.Remarks like this motivate our team to continue providing exceptional service to all our guests. Thank you once again for choosing our hotel. We look forward to welcoming you back in the future

10/10 Sangat Bagus

Thomas

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was well kept, very clean. Everything you could need was a short walk or short drive away. Breakfast was very good. Could use extra blankets in the room.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari GM pada tanggal 16 Mei 2024
Thank you for your wonderful feedback about your recent stay with us. It's great to hear that you found our property well-kept and very clean, and that you enjoyed our breakfast offerings.Your suggestion about having extra blankets in the room is much appreciated. We strive to make every stay as comfortable as possible, and we will certainly take your feedback into consideration to improve our services.Thank you once again for choosing our hotel. I look forward to welcoming you back in the future.

8/10 Bagus

Gurjeet

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Breakfast was really good. Loved it!!! Staff was super nice
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 14 Mei 2024
Thank you for taking the time to share your experience. We’re thrilled to hear that you loved our breakfast and found our staff to be super nice.Your kind words mean a lot to us, and we’re glad we could contribute to making your stay enjoyable. If there’s anything we can do to make your next visit even better, please let us know.We look forward to welcoming you back soon!

6/10 Cukup Baik

Cindy

Bepergian bersama keluarga
The hotel is tired and could use an update. Everything was clean but looked dingy due to wall and carpet colours. A splash of lighter paint would do wonders. The pool was closed for maintenance - though we didn’t know that until we saw the sign on the door when went to use it, despite being told the pool hours on check-in. The hot tub was open and it was probably 104/105°F. Too hot!! Vending machines only take cash (coins), and there’s no ATM, so if you need a snack/drink and don’t have cash, you’ll need to go across the parking lot to the gas station or to one of the fast food joints nearby. The bed was comfy, and the pillows were good. Nice to have a keurig machine, mini fridge, and microwave in the room. The breakfast was outstanding! It’s noted on the website as a “continental” breakfast, but it’s far more than that! Lots of options, hot and cold, and all very good. Good coffee aa well, and interesting teas. Besides the dining room, there’s a nice patio for having breakfast outside when the weather is good.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari GM pada tanggal 13 Mei 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I truly appreciate your detailed comments, as they provide us with valuable insights into areas where we can improve and areas where we are succeeding.I'm sorry for any discomfort caused by the temperature of the hot tub and the inconvenience of the vending machines only accepting cash. We will explore options to address these issues and enhance the overall guest experience.On a positive note, I'm thrilled to hear that you found the bed comfortable, the amenities in the room satisfactory, and that you enjoyed our breakfast offerings. We take pride in providing a variety of options to cater to all our guests' preferences.

10/10 Sangat Bagus

Melony

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very kid friendly! They had a playpen and a highchair that we cpuld use and the pool and waterslide were great! The staff were so friendly and helpful.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 13 Mei 2024
Thank you for choosing to stay at SureStay Plus Hotel by Best Western Canalta and for taking the time to share your positive experience with us.We're thrilled to hear that you and your family had a wonderful stay and that our hotel met your needs for a kid-friendly environment. It's great to know that you appreciated the amenities we offer, such as the playpen and highchair, as well as the pool and waterslide. We're also delighted that our staff contributed to making your stay enjoyable with their friendly and helpful service.Your feedback is truly appreciated, and we look forward to welcoming you and your family back for another memorable stay in the future.

8/10 Bagus

Peggy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a motel prior. It was okay for one night. There was a lot of people for breakfast, felt sorry for the staff trying to keep up. They were great.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 13 Mei 2024
Thank you for choosing to stay at SureStay Plus Hotel by Best Western Canalta and for taking the time to share your feedback with us.We're pleased to hear that you found our hotel suitable for your one-night stay. We appreciate your understanding regarding the busy breakfast period and the efforts of our staff to accommodate all guests. Your kind words will be shared with our team, as they work hard to ensure that every guest has a pleasant experience.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Sangat Bagus

Stephanie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We have stayed at the Sure Plus twice in the last year! Both time we have had a great experience. Friendly staff, comfortable beds, clean rooms, the pool and water slide is awesome for kids and teens. Their breakfast is great compared to most hotels we have stayed at. Two thumbs up. Will definitely keep coming back here.
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 10 Mei 2024
We are honoured to have had the pleasure of hosting you on two separate occasions over the past year.Providing friendly service, comfortable accommodations, and a clean and enjoyable environment for our guests are our top priorities, and we are thrilled that we could meet your expectations in these areas.I'm delighted to know that you and your family enjoyed our pool and water slide facilities, as well as our breakfast offerings. Your positive comments mean the world to us, and we are grateful for your two thumbs up!I sincerely appreciate your continued patronage and loyalty to our hotel. It is guests like you who make our job so rewarding, and we cannot wait to welcome you back for many more enjoyable stays in the future.If there is anything else we can do to enhance your experience or if you have any special requests for your next visit, please do not hesitate to reach out to us.

10/10 Sangat Bagus

Brenda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great check in, clean room, nice breakfast
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari GM pada tanggal 6 Mei 2024
Thank you for taking the time to provide feedback on your recent stay with us. We are delighted to hear that you had a great check-in experience, found your room to be clean, and enjoyed our breakfast offerings.Ensuring that our guests have a seamless check-in process, comfortable accommodations, and delicious breakfast options is our top priority, and we are thrilled that we could meet your expectations in these areas.If you have any further comments or if there is anything else we can assist you with, please do not hesitate to reach out to us.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Sangat Bagus

Qinguang

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari GM pada tanggal 6 Mei 2024
Thank you for taking the time to provide feedback on your recent stay with us. We are delighted to hear that you found our hotel to be clean during your visit.Your satisfaction is our top priority, and we are thrilled that our efforts to maintain a clean and comfortable environment have met your expectations.If you have any further comments or if there is anything else we can assist you with, please do not hesitate to reach out to us.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Sangat Bagus

Steven

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean and very friendly staff.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 5 Mei 2024
Thank you for choosing SureStay Plus Hotel by Best Western Canalta for your recent stay and for taking the time to share your feedback. We are delighted to hear that you had a wonderful experience with us.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we are thrilled that we were able to meet and exceed your expectations. Your kind words are truly appreciated, and they motivate us to continue delivering outstanding service to all our guests.Thank you once again for your feedback and for choosing to stay with us. We look forward to welcoming you back to SureStay Plus Hotel by Best Western Canalta in the future.

6/10 Cukup Baik

Mark

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
This property was high for the condition and quality. I found the staff to be excesingly pleasant and helpfull however i had to wait an hour to check in and about an hour to get breakfast however this was mostly due to the event taking place in the town so there was definitly some latitude given considering the shear number of patrons. I still contend that the price was to high.
Menginap 1 malam pada bulan April 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 30 Apr 2024
Thank you for choosing to stay at SureStay Plus Hotel by Best Western Canalta and for taking the time to share your feedback with us.We are pleased to hear that you found our staff exceedingly pleasant and helpful during your stay. However, we apologize for any inconvenience you experienced with the check-in and breakfast wait times. We understand that these delays were largely due to the event taking place in town, which attracted a high number of patrons. Please know that we strive to provide efficient service to all our guests, and we appreciate your understanding during this busy period.We regret to hear that you felt the price was too high for the condition and quality of our property. We continuously review our pricing to ensure it reflects the value of our accommodations and services. Your feedback is important to us, and we will take it into consideration as we work to improve our offerings.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

8/10 Bagus

Norma

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Everything was good.
Menginap 1 malam pada bulan April 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 30 Apr 2024
Thank you for choosing to stay at SureStay Plus Hotel by Best Western Canalta and for sharing your feedback with us.We are thrilled to hear that you had a good experience during your stay with us. Providing excellent service and a comfortable stay are our top priorities, and we are pleased to know that we met your expectations.Your feedback is valuable to us, and we appreciate your kind words. If there is anything more we can do to improve your next stay or if you have any suggestions, please feel free to let us know.We look forward to welcoming you back to our hotel in the future.

6/10 Cukup Baik

Corey

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
It was a hotel. Nothing special
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 29 Apr 2024
Thank you for taking the time to provide us with your feedback following your recent stay at our hotel. Your insights are important to us as we continuously strive to improve our services and offerings.I'm sorry to hear that your experience with us was not as exceptional as we aim for it to be. I understand that you found our hotel to be nothing special, and we apologize if we fell short of meeting your expectations during your stay.I hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

8/10 Bagus

Carlos

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very friendly staff. Administration so-so, did not prepare for the larger than usual number of guests.
Menginap 2 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 29 Apr 2024
Thank you for taking the time to provide us with your feedback following your recent stay at our hotel. Your insights are invaluable to us as we continuously strive to improve our services and offerings.We're pleased to hear that you found our staff to be very friendly. Providing exceptional service and creating a welcoming atmosphere for our guests is important to us, and we're glad that our staff met your expectations in this regard.We hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there is anything else we can do to enhance your experience, please do not hesitate to reach out to us directly

10/10 Sangat Bagus

Crystal

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Only "complaint" is tv isnt hdmi so quality is meh, fridge wasnt plugged in and took until we left to get cool and the microwave is auper outdated. All pretty minor and overall we had a great stay!:)
Menginap 2 malam pada bulan April 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 28 Apr 2024
Thank you for taking the time to share your experience at SureStay Plus Hotel by Best Western Canalta! We're thrilled to hear that you had a great stay overall.Our team works hard to create a welcoming and positive atmosphere for our guests, and it's always gratifying to receive feedback that reflects their efforts. We take pride in providing a decent breakfast to start your day on a positive note.We appreciate your feedback regarding the TV, fridge, and microwave. Your comments help us identify areas where we can improve, and we apologize for any inconvenience these issues may have caused during your stay.We hope to welcome you back soon for another wonderful stay!

10/10 Sangat Bagus

Marija

Menginap 2 malam pada bulan April 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 12 Mei 2024
Thank you for choosing to stay with us at SureStay Plus Hotel by Best Western Canalta and for taking the time to leave us such a positive review!We're thrilled to hear that you had a fantastic experience during your stay. Our team works hard to ensure that every guest feels welcome and comfortable, so it's wonderful to hear that our efforts are appreciated.If your travels bring you back to the area, we would be honored to host you again at our hotel. Please don't hesitate to reach out if you need anything at all during your next visit.

2/10 Sangat Buruk

Destini

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 19 Apr 2024
I'm sorry our hotel did not meet your expectations, if there is anything specific you'd like to discuss, please feel free to give us a call.

6/10 Cukup Baik

Lindsay

Disukai: Staf & layanan
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 15 Apr 2024
Thank you for the positive rating, we look forward to seeing you again soon.

10/10 Sangat Bagus

Sidney

Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 3 Mei 2024
Thank you for staying with us, I'm glad to see you enjoyed your stay and we hope to see you again soon.

8/10 Bagus

Sidney

Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 15 Apr 2024
Thank you for the positive rating, we look forward to seeing you again soon.

10/10 Sangat Bagus

Christopher

Disukai: Kebersihan
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 12 Apr 2024
Thank you for the perfect rating, see you again next time.

10/10 Sangat Bagus

Lorenzo

Menginap 1 malam pada bulan April 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 30 Apr 2024
Thank you for choosing to stay at SureStay Plus Hotel by Best Western Canalta and for sharing your feedback with us.We are thrilled to hear that you had a good experience during your stay with us. Providing excellent service and a comfortable stay are our top priorities, and we are pleased to know that we met your expectations.Your feedback is valuable to us, and we appreciate your kind words. If there is anything more we can do to improve your next stay or if you have any suggestions, please feel free to let us know.We look forward to welcoming you back to our hotel in the future.

6/10 Cukup Baik

Amelia

Menginap 2 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 29 Apr 2024
Thank you for rating our hotel, we're looking forward to see you again next time.

8/10 Bagus

Andrea

Menginap 2 malam pada bulan April 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 28 Apr 2024
Thank you for choosing SureStay Plus Hotel by Best Western Canalta for your recent stay, and for taking the time to share your feedback with us!We're delighted to hear that you had a positive experience overall during your time with us. Your satisfaction is our top priority, and we're thrilled that you enjoyed your stay. We take great pride in providing comfortable accommodations and excellent service to all our guests.Your feedback is incredibly valuable to us as we continuously strive to improve and enhance the guest experience. If there are any specific areas where you believe we can further elevate our services, please don't hesitate to let us know. Your insights help us to better understand the needs and preferences of our guests, and we're committed to making any necessary adjustments to ensure that future stays exceed your expectations.Once again, thank you for choosing SureStay Plus Hotel by Best Western Canalta. We hope to have the pleasure of welcoming you back for another exceptional stay in the near future!

10/10 Sangat Bagus

Marcel

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Great location Breakfast in morning
Menginap 1 malam pada bulan April 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 4 Apr 2024
Thank you for choosing to stay at SureStay Plus Hotel by Best Western Canalta and for taking the time to leave us a positive review. We are delighted to hear that you enjoyed our great location and our breakfast offerings.We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

8/10 Bagus

Adrian

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The place served its purpose of a one night stop. Breakfast was free and was more than adequate to start your day. Staff was friendly. The rate could be cheaper, by 50 dollars I feel.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 2 Apr 2024
Thank you, I'm glad to hear that our hotel served its purpose as a one-night stop for you and that you found our complimentary breakfast to be more than adequate to start your day. Additionally, we appreciate your kind words about our friendly staff members.Regarding the rate, we understand your concern, and we appreciate your feedback. We continuously review our pricing to ensure that we offer competitive rates while maintaining the quality of our services and facilities. We will certainly take your feedback into consideration as we evaluate our pricing structure moving forward.Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back for another comfortable stay in the future. If there is anything else we can do to improve your experience, please do not hesitate to reach out to us directly.

8/10 Bagus

Earline- Caribbean tune

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Check in was wonderful. All was very good. Every concern was met with urgency. Breakfast could do with some more variety. "Fluffy pancakes, a requirement for my crew." The girls had a blast in the pool... thank you. More smiles please but thanks for that lovely smile at the end of our conversation at check out. This property is indeed referral worthy. Once again thank you 😊
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 29 Mar 2024
Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We greatly appreciate your insights as they help us understand what we are doing well and where we can make improvements to enhance your experience.We're delighted to hear that your check-in experience was wonderful and that overall, your stay with us was very good. It's also encouraging to know that our team addressed your concerns with urgency, as guest satisfaction is our top priority.Regarding breakfast, we appreciate your feedback about the variety and the request for our pancakes to be more fluffy. Your input is invaluable, and we will certainly consider ways to enhance our breakfast offerings to better meet the preferences of our guests.We're thrilled to hear that the girls had a blast in the pool! Creating memorable experiences for our guests is what we strive for, and it's heartening to know that we succeeded in doing so during your stay.We appreciate your feedback about smiles and are glad to hear that you found our team members to be friendly. We will continue to strive to provide warm and welcoming service to all our guests.Thank you once again for your valuable feedback and for considering our property referral worthy. We truly value your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there is anything else we can do to improve your experience, please do not hesitate to reach out to us directly.

8/10 Bagus

James

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 31 Mar 2024
Dear [Reviewer's Name],Thank you for choosing to stay at SureStay Plus Hotel by Best Western and for taking the time to leave us your feedback. We appreciate your honesty and are glad to hear that you had an overall positive experience during your stay.At SureStay Plus, we are committed to providing exceptional service and comfort to all of our guests, and we regret if there were any aspects of your stay that did not meet your expectations. Your feedback is invaluable to us as we continuously strive to improve our services.If there are any specific areas where you feel we can make enhancements or if there was anything we could have done differently to earn a higher rating from you, please do not hesitate to let us know. We are always eager to listen to our guests' suggestions and ensure that every stay with us is as enjoyable as possible.Thank you once again for your feedback and for choosing SureStay Plus Hotel by Best Western. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Sangat Bagus

Allyssa

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great little spot. Clean rooms, pool was great! Breakfast was more than a continental!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 25 Feb 2024
Thank you for taking the time to share your positive experience at SureStay Plus Hotel by Best Western Canalta. We are delighted to hear that you enjoyed your stay and found our hotel to be a great spot with clean rooms, a great pool, and a breakfast that exceeded your expectations.Your feedback is truly appreciated and will be shared with our team. We are glad that we could contribute to making your stay enjoyable.We look forward to welcoming you back to SureStay Plus Hotel by Best Western Canalta in the future.

8/10 Bagus

Benjamin

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 20 Mar 2024
I'm glad you enjoyed your stay at our hotel. Our team prides itself on making memorable experiences. If there is any additional comments or suggestions you'd like to make, please feel free to give us a call.

6/10 Cukup Baik

Peter

Bepergian bersama keluarga
Tidak Disukai: Fasilitas
It’s fine, average.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 19 Feb 2024
Thank you for sharing your feedback on your stay at SureStay Plus Hotel by Best Western Canalta. We appreciate your honesty and will use your comments to continually improve our services and facilities. If there are any specific areas you believe we could enhance, we'd love to hear more details so we can address them accordingly. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Sangat Bagus

Sarah

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is older but very clean. The staff were exceptional and so friendly, and really made this stay amazing. They gave us numerous suggestions for sight seeing and gave our son a colouring sheet at breakfast. The continental breakfast is one of the best I’ve ever had, with tons of hot food options. The pool is amazing and our son had so much fun, we’ll definitely stay here again on our next visit.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 18 Feb 2024
Thank you for taking the time to share your positive experience at the SureStay Plus Hotel by Best Western Canalta. We are thrilled to hear that you had an enjoyable stay and appreciate your kind words.It's fantastic to know that our staff went above and beyond to make your stay memorable. Providing exceptional service and creating a friendly atmosphere for our guests is our top priority, and we're delighted that their efforts contributed to your positive experience.We're also pleased that you found our suggestions for sightseeing helpful and that your son enjoyed the colouring sheet at breakfast. We aim to provide a family-friendly environment, and it warms our hearts to hear that your son had a great time in the pool.Your compliments about our continental breakfast and the variety of hot food options are truly appreciated. We're glad we could contribute to a positive start to your day.We look forward to welcoming you and your family back to our hotel on your next visit. If there's anything specific you'd like to share or any preferences you have for your next stay, please feel free to let us know. Thank you for choosing SureStay Plus Hotel by Best Western Canalta, and we can't wait to host you again.

8/10 Bagus

Jamie

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 6 Feb 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations.We appreciate your kind words about our facilities and services. It is always encouraging to receive positive feedback from our guests, and we will be sure to pass along your compliments to our team members.Your feedback helps us to identify areas where we can enhance our guests' experiences and make necessary improvements.We look forward to welcoming you back to our hotel in the future and providing you with another exceptional stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.

10/10 Sangat Bagus

Dalyce

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It’s old
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 4 Feb 2024
Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you enjoyed your experience and gave us a 5/5 rating.We appreciate your honesty regarding the age of our building. While we cherish the historic charm of our property, we are continuously striving to bring new life into our building. Please know that your feedback is invaluable, and it helps us to continually improve our services.We hope that despite the age of the building, you found the accommodations comfortable and the service exceptional. We truly value your patronage and look forward to welcoming you back on your next visit.If there's anything specific you believe would enhance the guest experience in relation to the building, we'd love to hear more about your thoughts.Thank you once again for choosing to stay with us and for sharing your positive experience.

10/10 Sangat Bagus

Mark

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We took our 4 year old for his birthday and he was very happy with the pool. The staff are amazing and very friendly. The breakfast is really good worg lots of options and a fresh pancake maker. I will be staying here again!
Tanggapan dari GM pada tanggal 16 Jan 2024
Happy birthday to your little one! I'm delighted to hear that the pool brought smiles to your 4-year-old's birthday celebration!Yes, they are amazing and friendly staff. It's fantastic to know that you'll be staying with us again - can't wait to welcome you back for more memorable moments!If there's anything special you'd like for the next stay, feel free to let us know.Until then, wishing you and your family endless joy and wonderful travels.

10/10 Sangat Bagus

Pamela

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel with spacious rooms, pool and hot tubs and waterslides were great.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari SureStay Plus Hotel Drumheller pada tanggal 9 Jan 2024
Thank you for choosing to stay at our hotel and for taking the time to share your feedback! We're thrilled to hear that you had a fantastic experience during your recent visit.It's delightful to know that you found our rooms spacious and comfortable. We're pleased that you enjoyed our pool, hot tubs, and waterslides. We strive to provide enjoyable amenities for our guests, and we're thrilled that you had a great time taking advantage of these offerings.Your kind words mean a lot to us, and we're grateful for your appreciation. Should your travels bring you back to our area, we'd be honored to welcome you back for another wonderful stay.

6/10 Cukup Baik

James

Disukai: Staf & layanan
Tidak Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 1 Jan 2024
Thank you for sharing your feedback. Your satisfaction is our top priority, and we'd love to know more about your experience to see how we can make things better for your next visit. If there are specific areas where we can improve or if you have any suggestions, please feel free to share.We're here to ensure your next stay goes above and beyond to become truly fantastic. Looking forward to your insights!

8/10 Bagus

Jonas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari SureStay Plus Hotel by Best Western Canalta pada tanggal 7 Feb 2024
Thank you for taking the time to leave us a fantastic review of your recent stay at SureStay Plus Hotel by Best Western Canalta. We're thrilled to learn that you had such a positive experience with us!Your satisfaction is our top priority, and it's truly rewarding to know that we were able to meet and exceed your expectations during your time with us. We're glad to hear that you enjoyed your overall stay and that our services and amenities contributed to making your visit memorable.If there's anything specific you particularly enjoyed or any areas where you think we could further improve to earn that perfect mark, please don't hesitate to share your feedback with us. We're always striving to enhance our guests' experiences, and your input is invaluable in that regard.Once again, thank you for choosing SureStay Plus Hotel by Best Western Canalta. We look forward to welcoming you back for another exceptional stay in the near future.

10/10 Sangat Bagus

robert

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great people at front desk. Very quick and helpful.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 29 Des 2023
I'm delighted to hear that you had a positive experience with our front desk team. Quick and helpful service is what we strive for, and I'm glad we hit the mark for you.If there's anything else you'd like to share or if there's a specific way we can make your next stay even more fantastic, feel free to reach out. We can't wait to welcome you back for another seamless and enjoyable stay!

10/10 Sangat Bagus

Lance

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 29 Des 2023
A huge thank you for your stellar rating! While your feedback is brief, your perfect score speaks volumes, and we truly appreciate your support.If there's ever anything specific you'd like to share or any way we can make your next stay even more exceptional, feel free to reach out. We're here to ensure each visit is as flawless as the last.Looking forward to hosting you again for another seamless stay.

4/10 Buruk

Rami

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The heating fan was really noisy, making it hard to sleep. The room is really vintage & old
Menginap 1 malam pada bulan November 2023
Tanggapan dari GM pada tanggal 28 Des 2023
Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for any inconvenience caused by our fan.We understand the importance of a comfortable and quiet environment for our guests, and we regret that we fell short of providing this for you. Your comments about the vintage feel of the room are duly noted, and we appreciate your honesty.Please be assured that we will address the fan issue to ensure that it is promptly resolved, and we will also consider your comments about the room's ambience as we plan for future improvements.If your travels bring you back to the area, we hope you would consider giving us another opportunity to provide you with a more enjoyable and restful stay

8/10 Bagus

Nelson Alejandro

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari SureStay Plus Drumheller pada tanggal 19 Des 2023
It's wonderful to hear that you had a positive experience at SureStay Plus Hotels by Best Western! Thank you for taking the time to share your feedback.Your four out of five-star review speaks highly of your satisfaction during your stay. If there are specific aspects that stood out and contributed to your enjoyable experience—whether it was the service, amenities, cleanliness, or any other factor—your insights could be immensely helpful for future guests considering this hotel.Your positive feedback not only acknowledges the efforts of the hotel staff but also provides valuable information for others looking for a great place to stay.Should you have any suggestions or further comments that could enhance the experience at SureStay Plus Hotels by Best Western, your input is always appreciated. Your contribution assists the hotel in maintaining and improving the quality of service they provide to their guests.Thank you again for choosing SureStay Plus Hotels by Best Western, and we hope to welcome you back for another fantastic stay in the future!

2/10 Sangat Buruk

Jesse

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari SureStay Plus Drumheller pada tanggal 19 Des 2023
I'm sorry to hear about your experience at SureStay Plus Hotels by Best Western. Your feedback is valuable, and I understand that your stay did not meet your expectations.To address your concerns, it would be helpful to know more details about the specific issues you encountered during your stay. Whether it was related to cleanliness, service, amenities, or any other aspect, your feedback helps in improving the quality of service for future guests.SureStay Plus usually strives to provide a comfortable and pleasant experience for their guests, and I'm sure they would want to look into the matter further to rectify any shortcomings.Your feedback matters, and it helps us continually improve their services. Thank you for sharing your experience, and I hope your next accommodation choice exceeds your expectations.