East Side hotel guide. Best Western hotel in East Side, New York

"The bathroom was dirty and we weren’t able to adjust the temperature and so we had to leave at 1am because it was unbearably hot. I would not recommend this hotel and will be seeking a refund. "

"Small room with no window"

"No slippers, no toothbrush, no fridge"

"The hotel is well located in Eadt Billage close to the subway but the beds are not comfortable and there is no chair or desk in the room. A lot of money for not much. "

"Very well-appointed hotel and room, excellent location, pleasant staff. However, the check-in was too slow for a property of this quality. Also, the property texted me and asked if I needed anything, and I requested a mini fridge. The reply was that it would be delivered to my room, but it never was. It’s not a problem if there wasn’t one available, the problem was the unkept promise (and failure to follow-up). Finally, there was an unexpected charge to my credit card that I am waiting to have resolved. I expect it will be fixed, but again a property like this should not have such problems. I have stayed at a great many hotels in Manhattan and I have rarely had such a litany of issues, though admittedly in this case none were that big a deal."

"Location, service and staff were wonderful. Biggest snow storm in a long time extended our stay and everything has handled perfectly. "

"Always a satisfactory experience from check-in to check-out. All staff from front desk, porter and housekeeping are courteous and helpful. The room is small but clean with substantial amenities. The bed is comfortable and sheets are clean. The area is safe and convenient being very close to Grand Central."

"The ambiance when you walk in is welcoming. The staff was generous and so helpful. The room was clean and the bed was comfy! They checked on us but also gave us space which was wonderful. I will be staying here from now on in NYC"

"Nice hotel with a very nice staff and a good location in Midtown. However, this was the smallest hotel room I have ever stayed in. Be prepared."