"Amazing staff, from check in, housekeeping, to the restaurant staff - everyone was super helpful. Especially want to give a shout out to Ryan from the restaurant and Floyd who graciously helped us with our bags and kept them safe until our room was available. Floyd gave us great advice on sight seeing in the area and history of the city. Ryan was personable and had great energy. These experiences really made it an even more special trip for us, we felt welcomed and at home. We’ll definitely be back to Cleveland and stay at this specific hotel."
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