East Side hotel guide. Sonesta Hotel hotel in East Side, New York

"I booked this hotel last minute and checked in late at 9PM and the staff were so kind and helpful! The elevator was out of service at the time(but was fixed by 7AM the next morning) and they offered to move my room to a lower floor so I didn’t have to walk up all the stairs. The room was perfect and they didn’t charge me extra due to it being a larger room. They were so kind and accommodating to the situation and I was very grateful! Would definitely stay here again based on the positive experience "

"Clean room Helpful and courteous staff"

"This was a busy location but the staff was efficient and friendly. The lines were handled promptly and the accommodations were excellent. "

"Always a great midtown stay- amazing prices- love the rooftop restaurant & bar!"

"Always great to come back to the Lotte NY Palace for our annual Veterans Day weekend trip. We’ve stayed here for the last four years and will continue. The hotel is in a great location. The double beds seem larger than normal and are comfortable and the rooms are large. The service is always outstanding. A little disappointed that Troubles Trust was closed but was happy walking up to Rarities. See you next year!"

"Much improved staff friendliness and helpfulness. Everything ai needed."