East Tennessee hotel guide. Best Western hotel in East Tennessee, Tennessee

"The staff was very attentive and generally nice. At check in it was a bit rush. The night staff was excellent and had to deal with a few complaints from guests, but stayed upbeat and as one would expect. The pool area, for which we came for, because the kids wanted to enjoy the slides, unfortunately closed outside a bit early (slides), but that was understandable due to it getting dark and cooler - safety reasons. However, the indoor slides closed at 9:15pm despite the pool being open until 11pm. That was a huge disappointment given the main attraction being the slides. The money we spend was not worth the service we received and after kindly inquiring, we barely got a “Sorry”. We can’t recommence this resort, but certainly hope others have a much more pleasant experience. "

"Loved our stay! Great breakfast and room was so clean. "

"Room was clean and they're doing upgrades which is nice and the front staff was extremely helpful and nice and everyone in the morning at the breakfast time was great"

"Everything was beautiful.😍"

"Be prepared for check-in to take awhile if you book through expedia. Front desk is not trained to handle that. Our room was ready early, 1 of the few good things. We went to the water park area only to discover that at least half the water areas were closed. We went to the small rooftop pool which was extremely crowded since almost everything else was closed. Several slides were open but that was it. It is ridiculous to pay for a water park stay & they be inoperational. They could have at least offered discounts for the adventure part of the resort. Our bed was hard & uncomfortable but the pillows were ok. We ordered pizza from off site because we've had bad experiences with the resort food. So disappointed with our stay."

"Very clean. Nice stay."

"The staff was extremely friendly and helpful. The hotel is a work of art and we got a great price for the room. There are good restaurants and bars within walking distance of the hotel. I highly recommend this hotel."

"friendly staff, very clean rooms enjoyed our stay"

"Everything was perfect for us"