Search Hotels in El Mirador, Palm Springs

"I have stayed at this resort many times and prefer it due to the location to the tennis gardens. However, I am noticing that some of the rooms are not as nice and in need of upgrading. This year I stayed in room #244, shutters are in need of repair, could use some updating. Later, I stayed with a friend in #247 and again, the shutters are in need of repair. This had some upgrade with crown molding. The toilet did not flush well, had to hold the handle down for a complete flush. Was not impressed with the bathroom toiletries. Worn out tissue in a small basket to hold a small soap and lotion. Get rid of that! Shampoo and conditioner all in one dispenser. I expect this in a motel but not a nice hotel such as Indian Wells. Security locks on your side doors from the parking area does not work. I'm sure they did at one point. This is a safety issue ands should be addressed immediately! All side doors should be locked and a guest key card to allow access. Again, another thing that needs to be fixed. Also, on your website is says you have Tennis Courts. The courts are cracked and in horrible condition. Do not advertise the courts or allow guest to play on them if they are not in playable condition. That is an accident just waiting to happen. Other than that your staff is great, professional and polite."

"Beautiful property "

"The hotel looks old and the maintenance is poor. No water to drink in the room, you have to buy it in the vending machine. We didn’t use the pools nor the spa, so we can’t comment on these amenities. We only stayed for one night. Our opinion is based in the room only."

"Pool staff great"

"If I could leave 0 starts I would . On our arrival bathrooms and mirrors were dirty . We found blood stains in our sheets , after we notified the staff the told us they were changed , came back by the end of the day and found on the other bed comforter with blood stains . Please don’t stay here it is filthy !"

"The room was very clean, staff was friendly, and the restaurant food was delicious "

"Pools were lovely. Room was very nice. Activities were not consistently done and in wrong locations which was frustrating since I have young kids who would’ve loved them. Cleaning of the room was inconsistent. For the amount we paid I expected more. Food was good but overpriced. Valet was excellent. "

"this place needs a major overhaul. Closet was in the bathroom"

"Bed was saggy and pillows were very uncomfortable "