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"I definitely enjoyed our time at Occidental, the staff are all super nice (especially someone working in the entertainment of the resort, I forgot his name, who took the time to learn our names and would always say Hello and was overall such an amazing person)and the location of the hotel is in a nice little corner on the beach allowing you to swim in a natural current that is between two beaches. It was our 10 year anniversary and the hotel provided us with a nice bottle of wine when we arrived and a nice surprise in our room with flowers! Thank you!! Some things they should do to improve satisfaction: 1. Shower head in our room was old and was not pouring the water properly. 2. Cleanliness of the pool more often. 3. Consider cooling the pool for super hot days. 4. They had an event during our last day that they only advertised 30 minutes prior to. They should definitely advertise this to the guests more in advance as it was a fun show to watch and I feel like more guests would enjoy it with proper advertising for said events. Thank you for the amazing stay!"

"Friendly staff."

"Love the resort, especially the pool areas. Very kid friendly, lots of activities and the walking distance to the beach! Also the staff was very friendly, prompt and great service! Future goers please consider tipping staff, these locals work hard and depend on your appreciation for that! Very friendly and genuine "