Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
Penilaian 10 - Sangat Bagus. 359 dari 1265 ulasan" "
10 - Sangat Bagus
359
Penilaian 8 - Bagus. 293 dari 1265 ulasan" "
8 - Bagus
293
Penilaian 6 - Cukup Baik. 209 dari 1265 ulasan" "
6 - Cukup Baik
209
Penilaian 4 - Buruk. 182 dari 1265 ulasan" "
4 - Buruk
182
Penilaian 2 - Sangat Buruk. 222 dari 1265 ulasan" "
2 - Sangat Buruk
222
6,8/10
Kebersihan
7,2/10
Staf & layanan
6,2/10
Fasilitas
6,2/10
Kondisi & fasilitas properti
6,8/10
Ramah lingkungan
Ulasan
6/10 Cukup Baik
SANDRA
Bepergian bersama keluarga
22 Mei 2024
Tidak Disukai: Staf & layanan, fasilitas
No me gustó que no hacen el aseo diario, de hecho estuve 3 noches 4 dias y no hicieron el aseo ni una vez y el personal no es muy atento que digamos
SANDRA
Menginap 3 malam pada bulan Mei 2024
6/10 Cukup Baik
viridiana Edith
Bepergian bersama keluarga dan anak
21 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Sus instalaciones estan muy bonitas y limpias, las camas son cómodas, lo unico que deberian de mejorar es el desayuno solo ofrecen hotcakes y tu mismo los preparas y jugos o café
Solo ese detalle del desayuno pero lo demas esta perfecto
viridiana Edith
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 22 Mei 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
10/10 Sangat Bagus
Ana
Bepergian bersama keluarga
20 Mei 2024
Disukai: Kondisi & fasilitas properti
The hotel is great. Only the Breakfast; there was no juice in the machine and also no bagels oh toast available.
Ana
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 22 Mei 2024
Hi Ana,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.
8/10 Bagus
Luis
20 Mei 2024
Disukai: Kebersihan, kondisi & fasilitas properti
Luis
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 22 Mei 2024
Hi Luis,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
6/10 Cukup Baik
Shiloah
19 Mei 2024
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
No working ice machines on the whole property? Very thin walls. You can hear absolutely everything your neighbors say or do. Clean.
Shiloah
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 22 Mei 2024
Dear Guest,Thank you for your stay. We apologize for the inconvenience you faced. I assure you that we will take appropriate measures to make our hotel room sound insulated, or we moved you to another room on your next visit. We hope to serve you better next time.
8/10 Bagus
Omar
19 Mei 2024
Disukai: Kebersihan, staf & layanan
Omar
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 22 Mei 2024
Hi Omar,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
6/10 Cukup Baik
INOCENTE
Bepergian bersama teman
19 Mei 2024
...
INOCENTE
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 22 Mei 2024
Dear Guest,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
10/10 Sangat Bagus
JACIM ALFONSO
Bepergian bersama keluarga
18 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Muy bien
JACIM ALFONSO
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 22 Mei 2024
Dear Guest,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
10/10 Sangat Bagus
Marcela Guadalupe
Bepergian bersama keluarga
17 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelente servicio
Marcela Guadalupe
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 22 Mei 2024
Hi Marcela,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
2/10 Sangat Buruk
Magali
16 Mei 2024
Tidak Disukai: Kondisi & fasilitas properti
Magali
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 17 Mei 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
6/10 Cukup Baik
Luis Carlos
Traveler bisnis, Bepergian bersama keluarga
15 Mei 2024
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
No funciona la.llave de la tina del.baño, había papitas en.las rejillas del aire
Luis Carlos
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 16 Mei 2024
Dear Guest,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
4/10 Buruk
RAFAEL
14 Mei 2024
Tidak Disukai: Kebersihan
REGADERA NO FUNCIONA PARA REGULAR EL AGUA.
DESAYUNO MUY MAL ATENDIDO , POCA VARIEDAD.
POCA LIMPIEZA EN GENERAL
RAFAEL
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 16 Mei 2024
Dear Guest,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
10/10 Sangat Bagus
ELISEO
Bepergian bersama keluarga
14 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
ok
ELISEO
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 16 Mei 2024
Dear Guest,Incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.
10/10 Sangat Bagus
Angelica, Río Ranchos
14 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good pricing
Angelica
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 16 Mei 2024
Hi Angelica,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
6/10 Cukup Baik
bernardo de jesus gonzalez
Bepergian bersama keluarga
13 Mei 2024
Disukai: Kebersihan, staf & layanan
Good value
bernardo de jesus gonzalez
Menginap 3 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 16 Mei 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
6/10 Cukup Baik
maria magdalena
13 Mei 2024
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
ya esta muy vieja requiere una reconstrucción en las habitaciones
maria magdalena
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sophia CSR pada tanggal 16 Mei 2024
Hi Maria,We appreciate your business and your valuable feedback. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
10/10 Sangat Bagus
Mario
12 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Mario
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 16 Mei 2024
Hi Mario,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
10/10 Sangat Bagus
Ivette Yolanda
Bepergian bersama keluarga
11 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Todo muy bien
Ivette Yolanda
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 16 Mei 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.
2/10 Sangat Buruk
Conesha
8 Mei 2024
Tidak Disukai: Kondisi & fasilitas properti
Conesha
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 16 Mei 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
10/10 Sangat Bagus
Jorge
7 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Jorge
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 16 Mei 2024
Hi Jorge,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
10/10 Sangat Bagus
Ibeth
Bepergian bersama teman
7 Mei 2024
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Excelente ubicación, habitaciones remodeladas, amplias y muy limpias
Ibeth
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 8 Mei 2024
Dear Guest,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.
10/10 Sangat Bagus
Edward
6 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Edward
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 8 Mei 2024
Hi Edward,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
6/10 Cukup Baik
Lourdes
Bepergian bersama teman
6 Mei 2024
I would return to this hotel.
Lourdes
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 8 Mei 2024
Dear Guest,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!
6/10 Cukup Baik
Lourdes
Bepergian bersama teman
6 Mei 2024
Disukai: Kebersihan, kondisi & fasilitas properti
I would return to this hotel.
Lourdes
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 8 Mei 2024
Dear Guest,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!
10/10 Sangat Bagus
Radhika
Bepergian bersama keluarga
6 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
convenient location on west side
Radhika
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 8 Mei 2024
Hi Radhika,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
8/10 Bagus
Roxana
Bepergian bersama keluarga
3 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Al hotel le han invertido en mantenimiento y ha mejorado en relación a visitas pasadas. Me he hospedado ahí durante más de una década.
Seguimos eligiendolo por la excelente ubicación que tiene y el costo está accesible. El personal es atento, al desayuno le falta incluir más de variedad.
Roxana
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 3 Mei 2024
Dear Guest,A hearty thanks for your review with generous appreciation. We always welcome our guest's ideas and suggestions and will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
10/10 Sangat Bagus
Jesús
2 Mei 2024
Jesús
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 22 Mei 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
10/10 Sangat Bagus
Alejandra
Bepergian bersama keluarga
1 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
.
Alejandra
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 3 Mei 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
8/10 Bagus
Claudia
30 Apr 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Muy buena atención siempre
Claudia
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 3 Mei 2024
Hi Claudia,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
10/10 Sangat Bagus
Inez O
Bepergian bersama keluarga
29 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good service
Inez O
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 30 Apr 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
10/10 Sangat Bagus
BLANCA E.
28 Apr 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
BLANCA E.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 30 Apr 2024
Dear Guest,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
6/10 Cukup Baik
ruben
Bepergian bersama keluarga
25 Apr 2024
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Elevator not working. Need maintenance the entire property
ruben
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 30 Apr 2024
Hi Ruben,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
10/10 Sangat Bagus
Laraine
24 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great deal on a two night stay. Great staff, beautiful breakfast. Enjoyed my stay. Ill keep coming back for great service.
Laraine
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sophia CSR pada tanggal 30 Apr 2024
Dear Guest,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!
6/10 Cukup Baik
Elijah
Bepergian bersama teman, Traveler bisnis
24 Apr 2024
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
It was sketchy
Elijah
Menginap 1 malam pada bulan April 2024
Tanggapan dari Krystal Roman pada tanggal 29 Apr 2024
Dear Elijah,Thank you for your feedback, I will look into this.
6/10 Cukup Baik
francisco
Bepergian bersama teman
24 Apr 2024
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
En El hotel no funcionan los elevadores, a la encargada no le interesa ayudarte, yo tengo hospedandome en este hotel mas de 20 años y nunca lo había visto tan descuidado, lastima era un hotel familiar muy bueno
francisco
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 30 Apr 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
2/10 Sangat Buruk
SANDOR
23 Apr 2024
SANDOR
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 16 Mei 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
10/10 Sangat Bagus
Victor
21 Apr 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Falta Mantenimiento a las escaleras
Victor
Menginap 1 malam pada bulan April 2024
Tanggapan dari Krystal Roman pada tanggal 29 Apr 2024
Dear Victor,Thank you for your rating I will look into this.
2/10 Sangat Buruk
Victor
Bepergian bersama keluarga
21 Apr 2024
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Front desk clerk was rude. Claimed they didn't have extra blankets and unable to provide a late check out. Granted there was a soccer tournament ending sunday, a lot of customers were checking out sunday. No reason to not grant a late check out.
Victor
Menginap 2 malam pada bulan April 2024
Tanggapan dari Krystal Roman pada tanggal 29 Apr 2024
Dear Victor,Thank you for your feedback I will look into this and ensure this gets fixed right away.
4/10 Buruk
Esteban
Bepergian dalam rombongan, Traveler bisnis
21 Apr 2024
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
No sé hizo el aseo del cuarto y eso es terrible y sucio
Esteban
Menginap 2 malam pada bulan April 2024
Tanggapan dari Krystal Roman pada tanggal 29 Apr 2024
Dear Esteban,Thank you for your feedback, I'm sorry to hear that happen during your stay we do provide housekeeping when requested a day before I apologize for the misunderstanding.
2/10 Sangat Buruk
Eunice Andrea
Bepergian bersama keluarga dan anak
21 Apr 2024
Tidak Disukai: Kebersihan, staf & layanan
Deben hacer limpieza diaria en las habitaciones
Eunice Andrea
Menginap 2 malam pada bulan April 2024
Tanggapan dari Krystal Roman pada tanggal 29 Apr 2024
Dear Eunice Andrea,Thank you for your feedback, I will pass this on to my staff.
6/10 Cukup Baik
Eliezer
21 Apr 2024
Disukai: Staf & layanan
Eliezer
Menginap 1 malam pada bulan April 2024
Tanggapan dari Krystal Roman pada tanggal 29 Apr 2024
Dear Eliezer,Thank you for your rating.
10/10 Sangat Bagus
Enrique
Bepergian bersama keluarga
17 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was OK! Just they need to clean around de parking lot.
Enrique
Menginap 1 malam pada bulan April 2024
Tanggapan dari Krystal Roman pada tanggal 18 Apr 2024
Dear Enrique,Thank you for your feedback, I will look into this and ensure this is fixed properly.
10/10 Sangat Bagus
Luis
17 Apr 2024
Luis
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 8 Mei 2024
Hi Luis,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
2/10 Sangat Buruk
Javier
Traveler bisnis
15 Apr 2024
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The shower doesn't work, and the sealing has substantial mold, excluding a busted entrance door.
If I report the facilities, they will be condemned for mold content.
Javier
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Krystal Roman pada tanggal 18 Apr 2024
Thank you for your feedback,I will be looking into this.
6/10 Cukup Baik
Richard
Bepergian bersama keluarga
15 Apr 2024
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Condition of the room Lots of wear and tear. Obviously not maintained well. Will skip this hotel in the future
Richard
Menginap 1 malam pada bulan April 2024
Tanggapan dari Krystal Roman pada tanggal 18 Apr 2024
Thank you for your feedback, we are looking forward to renovations in the near future.
8/10 Bagus
Karla
15 Apr 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Me gusta que detrás esté un walmart
Karla
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Krystal Roman pada tanggal 18 Apr 2024
Thank you for your feedback, we are happy to hear you enjoy your stay.
2/10 Sangat Buruk
Fred
15 Apr 2024
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Was not satisfied at all. The room was dirty. The hallway was dirty and unsafe. The bathroom was filthy.
Fred
Menginap 3 malam pada bulan April 2024
Tanggapan dari Krystal Roman pada tanggal 18 Apr 2024
Dear Fred,I'm sadden to hear this happen during your stay, I will pass this on to my staff and ensure this wont happen again.Thank you
8/10 Bagus
Cecilia
Bepergian bersama keluarga
15 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas
Not enough towels, the room smells kind of musty. But you get used to it. And the hallways’ a little bit dark. But everything else is pretty good, super friendly staff and helpful lobby staff
Cecilia
Menginap 1 malam pada bulan April 2024
Tanggapan dari Krystal Roman pada tanggal 18 Apr 2024
Thank you for your feedback.
2/10 Sangat Buruk
Dennis
Bepergian bersama keluarga
15 Apr 2024
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wall HVAC had 3 inch gap between wall and unit. You could see and hear everything outside. The shower/bath didn't work water came out of both and it didn't drain properly so you felt like you were standing in sewage. Room smelled bad. Bed was uncomfortable. Two of the room lamps would not turn on. Will never stay here again.
Dennis
Menginap 2 malam pada bulan April 2024
Tanggapan dari Krystal Roman pada tanggal 18 Apr 2024
Thank you for your feedback.
2/10 Sangat Buruk
Sang Hyuk
12 Apr 2024
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Staff are not friendly and lot of things are either broken or not available
Sang Hyuk
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 14 Apr 2024
Dear Guest,It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.