Find hotels in El Real from Rp1.261.874

"This property was not what was advertised. It was clean but that was pretty much the only thing that was good. And the air-conditioning worked well. The pool area was nice but there were broken chairs and not many. It had cracked and uneven pavement. The rooms were very old with worn and tarnished bathroom fixtures - small cracks in mirror and that old colouration that happens around the edges. The wifi was terrible and I had to go to the lobby to use the secured wifi. The adjacent restaurant was also sub-par. I would not stay there again."

"Staff was friendly and the food was great! The surrounding wildlife was fascinating and tour giuds at the hotel were helpful in finding off property adventures. "

"The staff were all very friendly and helpful. It was wonderful being right on the beach for swimming in the ocean, as well as having access to the pool. "

"The room AC's are loud and cycle on / off frequently. By loud, I mean 2 stroke engine starting next to the bed loud. The restaurant service is poor and slow - unhappy employees. "

"The worst travel experience ever. We went on a family vacation and didn't receive the services and accommodation we were offered at Hotels.com description. The hotel is undergoing financial and legal challenges and the maintenance at the property was not existent; the children playground, arcade, and game room were closed; mosaic tiles in the children pool missing, with cement exposed on the floor with the risk of injury; the beach was dirty with broken glass; no lifeguard was available; not even one chair for guests available at the beach. The room was dirty. Our reservation was for 6 guests and we received linens and towels for 4 people only. No hands towel available. When asking for the missing linens and towels they said that it was not possible. We had to beg for the bed sheets and towels and had made the two beds ourself. Most of the staff, including the Operations Manager, was unfriendly. I understand because 3 of them told us that they had not received the salary for the last 2 weeks. They had no motivation to work or provide good customer service. The food was poor quality and low quantity. Only some repetitive dishes remained available for hours. This was a terrible vacation experience and we moved to another hotel. I will never recommend this hotel to anybody. "

"No only one night "

"Wonderful villa stay!"

"Staff was very friendly and place was clean "

"Food variety was not great, buffet was very small often had to wait to be seated . There was only one transportation for such a large resort so wait times were crazy. This is a hotel more if you looking to just relax and don’t mind walking long periods of time to just go to the pool."