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"I’m sure it was very nice a some point not to long ago, but has not been upkept. I stayed 2 nights over a period of a week in 2 room. One was cleaner than the other but still much worse than any hotel I’ve stayed at in recent memory. At least the beds were clean and clearly changed, but there was hair stuck to the bathroom walls, stains on doors, walls and mirror, carpet had clear debris so not routinely swept. One room had bare drywall patches from obvious past leak that were never smoothed/sanded and painted. Weird cheap cleaner odor throughout. Gym was dirty, breakfast room was dirty but the food seemed fine enough. Could be a good hotel if they had better or more hygiene and maintenance personnel. "

"Valet returned my Tesla with a beverage spilled and dried to my white passenger seat after I just paid to detail the car before this trip. When I pointed it out to front desk she did immediately refund ONE day of parking however my vehicle should not have had anyone drinking in it and that beverage sat there stinking up my car for 2 fill days. Hotel room fridge was not cleaned out and a previous guests leftovers were still in it. I was told someone from management would call me to discuss but nobody did. The mattress in the room is old and outdated and did not measure up to my expectation for this type of hotel. "

"For almost $700 for 2 nights with no breakfast included, I expected a lot better. The room itself wasn’t awful, having a fully equipped kitchen was convenient, and the view overlooking Dunkin' Park was nice, especially getting to watch fireworks both nights. Unfortunately, the cleanliness was disappointing. There was hair in what were supposed to be clean towels, thick dust built up in the bathroom vent, and dust/toothpaste splatter left on the mirror. The surrounding area also gave off a very uncomfortable vibe, including nearby homeless tents, which made the stay feel less safe and relaxing than expected. Overall, it wasn’t the worst stay, but definitely not worth the price we paid. We’ll be back in Hartford this weekend, but we won’t be staying here again."

"Not the worst I've stayed in. However, also not the worst by a mile. They are going through renovations which explains the haphazard appearance. Close to locations downtown including the hospital. GREAT continental breakfast. I did see other guests giving the staff trouble but if I'm being honest, the guests were rude to them. Pleasent, quiet and off main roads while being accessible. A grade."

"Too many noises inside the room doesn't let u sleep"

"My daughter and I stayed at Residence Inn while attending the Cardi B concert (4/3/2026) The room (a loft) was more like a small, cute apartment! We loved it! The staff was super friendly and helpful. The best part, the breakfast! They had an awesome selection of breakfast foods, fresh fruit and beverages. If I’m ever in Hartford again, I would 100% stay here again. "