English Riviera hotel guide. St Austell hotel in English Riviera, Devon

"Excellent place. Really good and helpful staff, delicious food and lovely bedrooms. Stayed twice now. "

"Excellent "

"It’s a really nice hotel. Staff are really nice and the food is fabulous. You won’t regret booking. "

"Great stay"

"On arrival the reception and main areas looked grand and slendid. Helped with luggage to room. Deluxe king with sea view. Very dated ,balconcy ,paint flaking off handrail ,chairs no table ,patio doors needed a good clean. Not enough sockets,no bathrobes or slippers as advertised. Food at breakfast ok,but Lounge Bar food very pricey and poor.Not enough staff.Charge for towel rail in bathroomto be put on.Heating worked only in evening.Asked for a mini fridge before arrival ,which was in room for us but should be standard nowadays.Menu in Lounge and Restaurant needs changing ,the same thing everyday.Extra charges for this and that.No room service menu in rooms.No menus in room.Only real on info everywhere was about spa treatments. Which cost more on Friday,Saturday. Outdoor pool out of action,which has been like that looking at reviews for over a year.Needs money sent on rooms and outside.Photos shown on website are 6 to 9 years old.Stayed in better hotels in Turkey ,Spain with less stars So Breakfast OK, Bed Comfortable. "

"Everything nice and quiet good."

"We had Easter dinner during our stay and it was phenomenal. The property is such a lovely, traditional pub and inn. I would stay there again"

"Room was only mediocre, young female in reception treated me as if I was a third class citizen, like the place was run like a prison. The entry to the property was downtrodden and dirty. I know I only paid £33 for the room, promised tea and coffee facilities. Tea only. Curtains hanging from runners. Bed and mattress weren't a pair, no mattress cover only sheet and quilt barely fit the bed. The wardrobe when you opened the door, the back panel was hanging off. The shower cubicle itself needed replacing or total refurbishment. In general the place was a dump "

"Beautiful from top to bottom - wonderful extras like fresh milk in the fridge, a chocolate treat and great coffee. All staff were amazing - so friendly and welcoming and genuinely kind. We have already recommended Hotel indigo to our friends - just a shame that we were only staying one night! "