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Reviews of Western Inn and Suites

2.5 out of 5
Western Inn and Suites
210 N Van Buren St, Enid, OK

Reviews

8.2

Very good

Rating 10 - Excellent. 103 out of 228 reviews" "
Rating 8 - Good. 75 out of 228 reviews" "
Rating 6 - Okay. 22 out of 228 reviews" "
Rating 4 - Poor. 14 out of 228 reviews" "
Rating 2 - Terrible. 14 out of 228 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nana

Liked: Cleanliness, staff & service, property conditions & facilities
I will recommend this place
Stayed 1 night in Apr 2024

10/10 Excellent

Nana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will recommend this place
Stayed 1 night in May 2024

10/10 Excellent

Judy

Stayed 2 nights in Apr 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Kee Michealle

Travelled with family
Liked: Amenities
Room was not good,
Stayed 2 nights in Apr 2024

8/10 Good

Debra

Liked: Cleanliness, staff & service
Clean room Breakfast choices were very limited
Stayed 3 nights in Mar 2024

10/10 Excellent

louis

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
cockroachs in the first room. The carpet had not been vacuumed for a while in the second room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Amy, Cherokeeo

Stayed 2 nights in Feb 2024

4/10 Poor

Thomas

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Arrived at the property and was assigned a smoking room out by the pool. Got into my room and laid down for a nap before work that night and I was startled by something crawling on my face. Needless to say it was a bedbug. Immediately packed my belongings and went to the counter to report it. The staff members was kind and resigned me to a different area of the hotel. She also informed me that I was the 1st guest to start in the room after another guest was there for 1 month. Do not stay in the smoking side of this hotel.
Stayed 3 nights in Feb 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to stay
Friendly clean & quite place to stay.
Stayed 1 night in Dec 2023

4/10 Poor

Reagan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Shower had no hot water. Breakfast gave us serious stomach problems. And not enough towels. Cheapest shampoo and bar of soap I may have ever seen at a hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Branden Jewell Manager on 7 Jan 2024
Katy,Thank you for your review, I have shared it with the staff and we all appreciate you staying with us. If you are ever back in Enid Oklahoma we would love for you to stay with us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only complaint is the wifi was really bad
Stayed 1 night in Dec 2023
Response from Branden Jewell, Manager on 7 Jan 2024
To whom it may concern,Thank you for your review, I have shared it with the staff and we all appreciate you staying with us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
A lot of disrepair in the bathroom and around the room such as old hairdryer that works no longer stay on the wall, cracked baseboard, badly stained and cracked sink and tub, torn lamp shade. It was clean but super outdated and the towels were small, mismatched and thin. I did not feel unclean or uncomfortable, just could have began way more aesthetically appealing.
Stayed 1 night in Dec 2023
Response from Branden Jewell, Manager on 7 Jan 2024
To whom it may concern,Thank you for your review, I have shared it with the staff and we all appreciate you staying with us. If you are ever back in Enid we would love for you to stay with us again so we may improve your next stay.

6/10 Okay

Chris

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Branden Jewell, Manager on 7 Jan 2024
Chris,Thank you for your review, I have shared it with the staff and we all appreciate you staying with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from tlm on 23 Oct 2023
Thank you for taking the time to rate our motel. We appreciate it so much. We hope to have you as our guest again in the near future. Thanks again!

10/10 Excellent

Christin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding place for the price.
My husband and I had a fantastic weekend. This was our second time staying here while we show our Mastiffs at the Chisolm Trail Expo. The staff are super friendly and had nothing but nice things to say about our giant dogs. Room was clean. Breakfast was nice, good coffee, juice, big selection of carbs and fresh fruit (no protein). Lobby is super cute with western decor.
Stayed 2 nights in Oct 2023
Response from Branden Jewell, Manager on 19 Oct 2023
Christin,Thank you for the wonderful review and we are all glad you enjoyed your stay. We always appreciate you staying with us and we would love for you to stay with us again if you are ever in Enid again.

10/10 Excellent

Shannon

Stayed 2 nights in Oct 2023
Response from Branden Jewell, Manager on 8 Nov 2023
Shannon,Thank you for your review, we really appreciate you staying with us. If you are ever back in Enid we would love for you to stay with us again.

8/10 Good

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. Outdated but good for price. Friendly staff
Response from Branden Jewell, Manager on 3 Oct 2023
Robert,Thank you for your wonderful review. We all appreciate you staying with us and if you are ever back in Enid we would love to have you stay with us again.

8/10 Good

Fran

Stayed 2 nights in Sep 2023
Response from Branden Jewell, Manager on 19 Oct 2023
Fran,Thank you for your review. I have shared it with the staff and we all appreciate you staying with us. If you are ever back in Enid we would love for you to stay with us again.

8/10 Good

Joy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I think they saved the worst rooms for Travelocity. Dead bugs on carpet, burn hole in bedspread, baseboards off and wall crumbling behind it. I chose this hotel because it had a 8.4 rating. I wouldn’t go back. Staff was extremely nice though.
Stayed 1 night in Sep 2023
Response from Branden Jewell, Manager on 8 Nov 2023
Joy,Thank you for your review. I am sorry that the room you were assigned did not meet your expectations, we would love to try again if you are ever back in Enid.

4/10 Poor

TASCHA

Disliked: Cleanliness, property conditions & facilities
Response from Branden Jewell, Manager on 9 Sep 2023
Tascha,Thank you for your review, I have shared it with the staff.

4/10 Poor

Shawnda

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nothing personal was rude
Stayed 2 nights in Aug 2023
Response from Branden Jewell, Manager on 1 Sep 2023
Shawnda,Thank you for your review.

2/10 Terrible

Beth

Stayed 4 nights in Aug 2023
Response from Branden Jewell, Manager on 1 Sep 2023
Beth,Thank you for your review.

8/10 Good

JB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk lady went above and beyond
Stayed 1 night in Jul 2023
Response from TM on 5 Aug 2023
Thank you for your kind comment! We value our guests and appreciate you choosing to stay at the Western Inn and Suites. Thanks again!Best Regards,Western Inn and Suites

8/10 Good

Greg

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The only problem I had was the hotel owner told me that I could not have overnight guests and no guests in the pool only me? Not too sure I like someone telling me I can not have a guest over night when I paid for a two person room.
Stayed 1 night in Aug 2023
Response from Branden Jewell, Manager on 1 Sep 2023
Greg,Thank you for your review, unfortunately our hotel policy is to only allow registered guests into the pool and rooms for security purposes.

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and friendly
Staff were friendly and very accommodating
Stayed 1 night in Jul 2023
Response from Branden Jewell, Manager on 31 Jul 2023
Valerie,Thank you for your wonderful review, I have shared it with the staff and we are all glad that you enjoyed your stay. If you are ever back in Enid, Oklahoma we would all love for you to stay with us again.

10/10 Excellent

Curtis, Elk City

Stayed 2 nights in Jul 2023
Response from Branden Jewell, Manager on 1 Sep 2023
Curtis,Thank you for your wonderful review!

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Three different desk staff members. All super nice, polite, accommodating, friendly, extra towels, bottled water directions. I would stay there again
Stayed 1 night in Jul 2023
Response from tm on 9 Jul 2023
Thank you for this wonderful review. So very nice to have you as our guest. Enjoy the rest of your travels. Be safe and best wishes to you both.Regards,Western Inn and Suites

10/10 Excellent

George, Owasso

Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed here numerous times and the price can't be beat.
Stayed 1 night in Jul 2023
Response from TM on 7 Jul 2023
Thank you for such a positive review. As always, it is a pleasure having you as our guest. We are honored that you have chosen our motel when you are in town. Best Wishes and Happy Travels,Western Inn and Suites

6/10 Okay

Laura

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Pool was closed when decided on this property was mainly for pool
Stayed 3 nights in Jun 2023
Response from Branden Jewell, Manager on 14 Jun 2023
Laura,Thank you for your review, I have shared it with the staff and we are working on any issues you may of had. If you are ever back in Enid we would love for you to stay with us again.

6/10 Okay

Mary Lou

Disliked: Property conditions & facilities
Hot water was just warm. Noise in bathroom wall during night.
Stayed 1 night in Jun 2023
Response from Branden Jewell, Manager on 14 Jun 2023
Mary,Thank you for your review. I have shared your review with the staff and will be checking on any issues you may have had. If you are ever back in Enid we would love for you to stay with us again.

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty & Old
The hotel has false advertisement, The pictures on the website make it look modern with a beautiful pool, Well the place is old and dirty and the pool was green. I don’t think the picture of the pool on the website was even the old green pool that they have!
Stayed 4 nights in May 2023
Response from Branden Jewell Manager on 3 Jun 2023
Michael,Thank you for your review, I have shared it with the staff. We all appreciate you staying with us, we are constantly improving and working towards a great hotel.

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was very clean, bed comfortable and pillows fluffy, good layout and great water pressure in shower! The advertised breakfast was a fluke. Just cereal, waffles, packet grits and oatmeal, juice, coffee, toast. Nothing healthy to choose. No variety. Pool PH or something off due to recent rains, so it was closed.
Stayed 2 nights in May 2023
Response from Branden Jewell, Manager on 25 May 2023
Laura,Thank you for your review, I have shared it with the staff and we all appreciated you staying with us. We are glad you enjoyed your stay and are constantly improving things. We hope that if you are ever back in Enid again that you would stay with us again.

4/10 Poor

Matt, Norman

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed here for a filming job. Safe and mostly quiet location. The bad? The tub and sink were clogged. Uncovered outlets, ice machine was broken, mattress had a lump where people slept, and the chair’s covering was peeling off and it was broken.
Stayed 2 nights in May 2023
Response from Branden Jewell, Manager on 20 May 2023
Matt,Thank you for your review and for staying with us. I have shared this with the staff so we can address your concerns.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it and plan on using western inns again. Very clean, great continental breakfast and very convenient for us. All employees were awesome.
Stayed 2 nights in May 2023
Response from Branden Jewell, Manager on 20 May 2023
Curtis,Thank you for your review, we are all glad you enjoyed your stay. If you are ever back in Enid we would love to have you stay with us again.

10/10 Excellent

Kim, GERMANTOWN

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful. Nice and quiet and great value.
Response from Branden Jewell, Manager on 20 May 2023
Kim,Thank you for your review, we are glad that you enjoyed your stay. If you are ever back in Enid we would love for you to stay with us again.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff.
Stayed 2 nights in May 2023
Response from Branden Jewell, Manager on 20 May 2023
Stephanie,Thank you for the great review, I have shared it with the staff and we all appreciate you staying with us. If you are ever back in Enid we would love for you to stay with us again.

10/10 Excellent

JOSE

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Branden Jewell, Manager on 25 May 2023
Jose,Thank you for your wonderful review, we all appreciated you staying with us and if you are ever back in Enid we would love for you to stay with us again.

8/10 Good

Sharon

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2023
Response from brenden on 3 May 2023
Thank you

10/10 Excellent

Nellie

Stayed 1 night in Apr 2023
Response from Branden Jewell, Manager on 21 Apr 2023
Nellie,Thank you for your great review, we all appreciate you staying with us. If you are ever back in Enid we would love for you to stay with us again.

8/10 Good

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the price. I booked in advance online and the price was reasonable. My room was clean and comfortable. My bathroom was in need of minor repairs to the wall, but the rest of the room was perfect. I wish the towels had been softer.
Stayed 2 nights in Apr 2023
Response from Branden Jewell, Manager on 21 Apr 2023
Danny,Thank you for your wonderful review, we are glad you enjoyed your stay. I have shared it with the staff and we will go over some of the issues you had. If you are ever in Enid again we would love to have you stay with us again.

4/10 Poor

Kasey, New Carlisle

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Booked this place because it was a little cheaper than another but still had good reviews (8/10 when I booked). In reality, very run down, outdated, and needs a lot of maintenance, especially the bathroom. Walls scuffed and dirty, needs new paint. Carpet fraying and old. Sheets were clean, but you can tell no one had been in our room for a long time. A/C smelled musty and old every time it came on. Staff was friendly though, and pets were welcome (for additional fee).
Stayed 1 night in Apr 2023
Response from Branden Jewell, Manager on 21 Apr 2023
Kasey,Thank you for your review, I have shared it with the staff and we will be going over the issues you had. We would love for you to stay with us again if you are ever back in Enid.

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean great receptionist
Stayed 1 night in Apr 2023
Response from TM on 10 Apr 2023
Thank you so much Jorge! It was a pleasure to have you as our guest.We hope to see you again!The staff at Western Inn and Suites

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Branden Jewell, Manager on 10 Apr 2023
David,Thank you for your wonderful review, if you are ever back in Enid we would love for you to stay with us again.

10/10 Excellent

Donise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really like this hotel.
We had another enjoyable stay. Our room was showing its age, but it was still nice and comfortable. I loved the shower. Breakfast was nice. I had a bagel, a bowl of instant grits and then some raisin bran. I could have also had some instant oatmeal, a waffle or toast. We will definitely stay here again.
Stayed 1 night in Mar 2023
Response from Branden Jewell, Manager on 10 Apr 2023
Donise,Thank you for the wonderful review, I have shared it with the staff. We all appreciated you staying with us and are all grateful that you enjoyed your stay. If you are ever back in Enid we would love for you to stay with us again.

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Branden Jewell, Manger on 28 Mar 2023
Tessa,Thank you for your wonderful review, I have shared it with the staff and we all appreciate you staying with us. If you are ever back in Enid we would love to have you stay with us again.

8/10 Good

Naomi

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Front desk people were great. Room was comfortable but not cleaned as well as it should have been. Old coffee filter left in machine. Old water left in ice bucket. Large dead water roach in bathroom.
Stayed 2 nights in Mar 2023
Response from Branden Jewell, Manager on 23 Mar 2023
Naomi,Thank you for your review, I have shared it with the staff and we all appreciated you staying with us. We do apologize and will address the issues you had with the room. If you are ever back in Enid we would love to have you stay with us again.Thank you,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall though 9 out of 10
Was disappointed that it stated free wifi and togo breakfast but did not have either one.
Stayed 1 night in Mar 2023
Response from Branden Jewell, Manager on 17 Mar 2023
Thank you for your review, I do want to let you know that we do offer free wifi and we do have breakfast from 6am to 9am which includes, waffles, cereals, breads, bagels, juice and coffee.If you are ever back in Enid we would love to have you stay with us again.Thank you,

6/10 Okay

Michelle

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from Branden Jewell, Manager on 16 Mar 2023
Michelle,Thank you for your review, I have shared it with the staff and we all appreciate you staying here. If you are ever back in Enid we would love to have you stay with us again.Thank you