"I rarely leave negative reviews, but this stay was extremely disappointing and far below expectations.
We traveled as a family of 6, and from the beginning the experience was frustrating. Only one elevator was working during our stay, which made moving around the hotel very difficult and time consuming for a large family.
The bedding situation was unacceptable. One bed had a blanket while the other bed only had a bedsheet. When we requested additional bedding, we were initially given only one blanket. After asking again, staff told us they “didn’t have more,” and the additional bedding they eventually provided was in very poor condition and visibly worn out.
The biggest issue was that there was no hot water in the room, which meant our kids couldn’t properly take showers. We contacted the hotel’s “hot line” and were told the front desk would reach out, but nobody ever followed up. The next morning, I personally spoke with the front desk and maintenance was finally sent to inspect the issue. They confirmed there was a problem with the shower/hot water valves that required repairs and offered us a replacement room at that point.
Unfortunately, after all the inconvenience, lack of communication, and poor service, we were already fed up and decided to check out one day earlier than planned.
This experience was stressful and disappointing, especially when traveling with children. I hope the hotel improves its maintenance, communication, and customer service."
"Enjoyed my stay rooms were nice enjoyed the pool hot tub sauna and steam room. They have a few restaurants in the casino and deli downstairs. Only issue was receptionist in hotel never answers phone you have to go talk directly with them if you needed something."
"The front desk staff were excellent and the room was very comfortable and well kept. The issues I had with the property were the cleaning staff who made noise cleaning the room next to me and waking me from my nap at 4:00 pm and the large groups of kids that were very noisy. The dining area needs to be more private and less of an open plan space. It is right in front in the lobby and near the front desk which makes the place busy and confusing. I prefer quieter properties and would be mindful of booking in the future. Also only one lift was working which was quite annoying!"
Sheraton Gateway Hotel In Toronto International Airport
8/10 Good
"Clean rooms, convenient location and staff was mostly friendly.
I paid for the club lounge but was disappointed on food options that were available throughout the day. Same snacks, no variety."
Holiday Inn Express & Suites Toronto Airport West by IHG
6/10 Okay
"Rooms were clean. However was very small. It might just be our room, but the AC was loud, could here people from outside or next room. Staff was awesome. Breakfast time was only till 9:30 am. Till 10 or 10:30 would have been nice. Pretty delicious breakfast though and enough space to accommodate a lot of people."
There are plenty of places to stay in Erin with 25 accommodation options. Though there aren't many apartments, we can help you search for accommodation with similar amenities. When you search on Expedia, you can use the filters to search for a kitchen— just one of the conveniences you might find in an apartment. You can also search for similar property types like holiday homes, condos or guest houses.
Why would you choose an apartment versus a traditional hotel?
Offering a kitchen for convenient meals, an apartment is usually more spacious than a traditional hotel room. Apartments are a good option for couples who want to live like locals, but also for families wanting the conveniences of home.
What can I expect from the weather during my trip to Erin?
Weather is only one factor, but it can really affect your travel plans, especially if you are planning a longer stay in Erin. The hottest months are usually July and August, with an average temperature of 18°C, while the coldest months are February and January, with an average of -4°C. Average annual precipitation for Erin is 1013 mm.
What should I see in Erin?
Explore the area and family-friendly sights such as Donald M. Gordon Chinguacousy Park, or get out into nature at a spot like Belfountain Conservation Area. Hillsburgh Library and Angelstone Events are other places to visit while you're in town.
What's the best way to get to and around Erin?
Knowing a bit about the transportation options can make your trip smoother when you get to your destination. Fly into Toronto, ON (YYZ-Pearson Intl.), which is located 23.7 mi (38.2 km) from the heart of the city. You can also search for flights into Kitchener, ON (YKF-Region of Waterloo Intl.), which is 27.2 mi (43.8 km) away. If you'd like to explore around the area, you may want a rental car for your journey.