Search Luxury Hotels in Ermington

"Adult only hotel .parking was ok .The room was clean but standard for the price . Had robes and slippers, bottle of water and tea making facilities. Bed was very comfortable. Staff were very polite throughout the hotel Higher management in the bar should be more active if mistakes are made and not wait for a complaint to be made. The spa was really lovely, but had just too many people and we had to sit on the floor with drinks , which wasn’t relaxing.Needs a bigger sitting area or even shelves to put drinks on . We tried the spa again early in the morning which was much better and quieter . Pool was a nice temperature Treatments were nice and staff were very friendly. Noisy floorboards above kind of spoils the relaxing music. For what we paid, everything was really expensive ."

"Was ok needs painting and updating Room was clean but very tired , was expecting a lot more after looking at the website"

"A very central hotel. Very clean & staff were friendly and helpful. My one gripe is that when we were having late evening drinks in the bar, staff started tidying the room up around us & laying up for breakfast. It didn’t make us feel very relaxed or welcome to be there. That was a shame."

"Needed more shampoo and body wash for two nights stay. Plus there was no cold air coming out from the air conditioning."

"Needs refurnishing and a little out dated"

"The location of the hotel is good, close to city centre, railway station and The Barbican. Car parking is good and reasonable price. Reception is very welcoming and staff very helpful. Our double room seemed a little dated in furniture and underneath the desk were a lot of biscuit crumbs which then makes you think the room wasn’t cleaned properly. Reported to reception and they dealt with problem immediately. Bathroom also very dated and basic. Comfortable bed. Unfortunately the windows were of a poor quality and they rattled constantly through the night due to windy conditions. We didn’t eat at the hotel but the bar was very comfortable and welcoming. Overall disappointing but willing to stay again if standard of room could be improved."

"A wonderful welcome at reception and an upgrade to an executive room was especially pleasing. The location and external appearance are perhaps the hotel’s less positive features, but the quality of my room & brilliant customer service more than made up for slight reserves about the location. "

"When anyone walk the floor was noisy not in the room only but in the hallway"

"Lovely spa with great facilities. All very well thought out"