Search Luxury Hotels in Es Arenals

" Slow check in could have done more staff on.no welcome drinks were offered just a wait. Perhaps if guest services weren’t busy they cloud go over and help out well at least one member. Room was lovely couldn’t fault the room comfy beds, hairdryer, mini bar. Well maintained grounds and were being altered by the garden team doing a great job. Pool area was big spacious two pools were clean staff were efficient in the bar and friendly did run out of cruzcampo only Heineken lager cable on our second day. A lot beds were reserved with towels but that a guest problem putting towels down then going off. The outdoor entertainment theatre was closed didn’t use the spa facilities but looked nice. Gym was well equipped. The main restaurant was big and busy had good choice of food but it depends on when you went for level of service and quality of presentation. Staff were extremely busy which led to little interaction. We went outside most times to eat after the first night our table was given away whilst going for dessert. We didn’t make a fuss just went found another table. Could do with more coffee machines didn’t help that the one outside kept breaking down. We tried to book in for one of the themed restaurants which they have a few. One restaurant was still closed and we’re told that there wasn’t any availability when went to guest reservations couldn’t request a restaurant reservation until you had a room number so earliest was 3pm so felt some facilities were taking away. "

"Delicious breakfast. Helpful and friendly staff. Great location. "

"Beautiful hotel nice staff "

"Beautiful hotel and location, very peaceful and calm"

"Fantastic room for Kygo"

"Hotel and staff were good!"