"The Room is getting very worn out , as is the bed ! The windows need cleaning better & the Balcony is very dirty ! The carpet and walls could also do with a refresh - also the fan in the room was so old and run down"
"Beautiful setting , not too far from home but we wanted to escape the beach crowds from home and it was very peaceful at the hotel.
Had an overcharge issue with drinks bill but have been told it’s being dealt with. Special Thankyou to Abby for her help."
"I chose this Holiday Inn Express for three very specific reasons, especially since we were travelling to Colchester on a very hot 32°C day and unfortunately, the hotel failed us on all three.
1) Air Conditioning
One of the main reasons we booked this hotel was because it advertised air‑conditioned rooms. When we arrived, the room was set to 23.5°C and we were unable to adjust it. We went to reception and were told the entire hotel was locked to that temperature. Their solution was to hand us a small, ineffective fan. I’m travelling with a toddler and I’m heavily pregnant a cool room wasn’t a luxury, it was a necessity. Instead, the room was uncomfortably hot and made the stay miserable.
2) EV Charging Point
We also chose this hotel because it listed an on‑site EV charger. After driving nearly 200 miles, we urgently needed to charge the car. When we arrived, the charger was out of order. No warning, no alternative, nothing. Another major disappointment.
3) Restaurant & Kids Eat Free
Holiday Inn hotels are known for having decent restaurants and the “kids eat free” offer. When we arrived at 5pm with a hungry toddler, we discovered: The restaurant doesn’t serve food until 6–9pm. The “kids eat free” offer does not apply to Holiday Inn Express locations — something only found in the fine print.
Again, another expectation completely unmet.
Positives:
The room was clean and breakfast was good. But when you’re overheated and uncomfortable, it overshadows everything"
"Convenient location. Stunning bathroom (with shower only) and plenty of toiletries. The TV signal kept getting interrupted. No aircon, only a fan. Noise travelled through from function being held below our room. Old furniture. A fridge in the room would have been nice. Free parking if signed in at Reception. Overall not a bad hotel."
"Wow! What a lovely experience! We enjoyed every minute at this hotel. When our plans changed and I spoke to the staff, they accommodated our needs graciously. We will return to this hotel chain in every location. Our next stay will be in Belgium. Looking forward to it."
"Great central location with parking. Well presented accommodation with very friendly and helpful staff.
Excellent choices at breakfast for all diets.
Lovely ambience."
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