2/10
We had booked a room on July 12th. When we got there to check in, they had a tournament going on and the hotel was booked. There were several LOUD people in the lobby. Kids were running up and down the hallways and pool was full. I asked the lady at the front desk if we could cancel our stay and get a refund. She called her manager and the manager said YES!!!! We left, thinking we'd get a refund since we left because they said wed get a refund!!!!! However, that is not the case!!! They refuse to refund me even though they gave me the okay to cancel the room. If Id known they were not going to refund me like they said they would, we'd have stayed. DONT TRUST THIS MANAGEMENT!! Dont tell customers you will do something and NOT DO IT.
Kelly
Menginap 1 malam pada bulan Juli 2025