Exterior
Check availability

Reviews of Courtyard Flint by Marriott

3 out of 5
Courtyard Flint by Marriott
5205 Gateway Center, Flint, MI

Reviews

6.8
Rating 10 - Excellent. 194 out of 778 reviews" "
Rating 8 - Good. 222 out of 778 reviews" "
Rating 6 - Okay. 124 out of 778 reviews" "
Rating 4 - Poor. 111 out of 778 reviews" "
Rating 2 - Terrible. 127 out of 778 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

5.6/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Anthony

Travelled with partner
Disliked: Amenities
This is by far the worst hotel I have ever stayed in! Any cleanliness is non existent! I had a 2 night stay booked and checked out at 7am after 1 night. I slept fully clothed and couldn’t wait to check into a much cleaner hotel to shower! After being treated so poorly at check in I didn’t feel safe expressing my concerns to the staff. Again worst EVER!
Stayed 2 nights in May 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Kandice

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Kandice

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
The parking lot is filled with tons of pot holes, our curtains look like they have been slashed up, we were supposed to have a refrigerator and microwave in our room and there wasn’t any and when we asked the front desk to put us in a room with refrigerator she bluntly said she didn’t know what rooms had them and she wasn’t trying to figure it out because she was about to leave.
Stayed 1 night in May 2024

4/10 Poor

patricia

Disliked: Property conditions & facilities
First room I was given had missing furniture, not all lights were working, carpet was dirty.
Stayed 1 night in Apr 2024

8/10 Good

Ann

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The parking lot has BIG pot holes
Stayed 1 night in Apr 2024

10/10 Excellent

Antionika

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

William, Shelby Twp.

Travelled with partner
Disliked: Amenities, property conditions & facilities
Lack of refrigerator and microwave elevator broke down and had to walk stairs. Tough at my age.
Stayed 1 night in Apr 2024

4/10 Poor

Medea

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The pool was freezing. They would not turn up temperature. They said the hot tub was broke. People were overcrowded in it and the water was filthy. Lobby was updated but room was shabby. Waited for over an hour past opening time to get service by overpriced in lobby restaurant. I am disabled and was on the 3rd floor and the elevator broke. Had to carry all my luggage down three flights of stairs. Parking lot had huge potholes and not kept up
Stayed 1 night in Apr 2024

6/10 Okay

Martin

Stayed 1 night in Apr 2024

8/10 Good

Raymond

Stayed 1 night in Apr 2024

6/10 Okay

Martin

Stayed 1 night in Apr 2024

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Debbie

Stayed 1 night in Apr 2024

8/10 Good

Diamondra

Stayed 1 night in Apr 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth stay..
Stayed 1 night in Apr 2024

4/10 Poor

Frederick

Stayed 3 nights in Mar 2024

10/10 Excellent

Rhonda, Canton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay overall.
Stayed 2 nights in Mar 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff at this hotel were amazing. However the property was very very tired and could really use an upgrade. If this chain made the effort to upgrade this hotel is would be a gem
Stayed 1 night in Mar 2024

6/10 Okay

Tara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pool & hot tub wasnt open it was very disappointing! Food wasñt available after we came in. We had to order out and have it delivered. Staff was friendly and hotel was clean.
Stayed 1 night in Mar 2024

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I begin. Chose this place because of the pool and hot tub. Nowhere does it say they have been closed for some time which I found out from an unapologetic staff.was told could cancel reservation which conveniently website said no cancellations tried to get dinner at their restaurant and told it closed cause someone had to leave. Beds were like trying to sleep on a trampoline stains everywhere hair all over the bathroom holes in the parking lot that were too big to be classified as potholes.place reeked of pot which can't really blame them for. Only positive note I can end with is that the shower had great water pressure. Would never recommend this place and I will not be using Expedia again in the future
Stayed 1 night in Mar 2024

2/10 Terrible

ashtin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this room for my son to swim for his birthday. Arrived at the property for check in and was told the pool was down. Not once did they say online that the pool was down and not available, something like that should have been advertised so that people aware at the time of booking.
Stayed 1 night in Mar 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

4/10 Poor

Evelyn

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities
The room was clea but there wete 4 of us and 2 towels, washclothes, etc. Coffeemaker in room but only 2 coffee packs & they were decaf( in the morning(?!?). One of the window curtains had a tear in it. Front desk was abrupt, efficient but not welcoming. No free breakfast.
Stayed 1 night in Mar 2024

4/10 Poor

Rachel

Stayed 1 night in Mar 2024

8/10 Good

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and out. Also, convenient. The rooms were decent.
Stayed 1 night in Feb 2024

4/10 Poor

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff not friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Stayed 1 night in Feb 2024

8/10 Good

Nichole

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Courtyard on 3 Mar 2024
Thank you for your feedback.

6/10 Okay

Dennis

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
When I checked in I was notified that the pool and hot tub we not available but when I booked the room it said it was My first room that I received the heater didn't work very well the csr was quick in getting me another room we bought some food to put in the fridge that was in the room had mold in it. The hotel couldn't give me a discount or any refund due to booking through a third party
Stayed 1 night in Feb 2024
Response from Courtyard on 3 Mar 2024
Thank you for your feedback. We will be addressing your concerns. with management

2/10 Terrible

Tiffany

Travelled with partner
Disliked: Amenities
I couldn’t even check in because the card I booked with they don’t accept on sight. So couldn’t even checkin and 100.00 lost.
Stayed 1 night in Feb 2024

2/10 Terrible

Erik

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed
Asked for conjoined rooms call the day before arrival said they cannot do that asked for side by side rooms was told that wouldn’t be a problem I arrived to be told then they couldn’t do that after checking in then I was told the pool and hot tub was out of service my wife turned on one of the lamp it popped and started sparking the was told we could use the pool at there sister hotel drove there with are 6 kids for the water to be so cold you couldn’t even swim
Stayed 1 night in Feb 2024
Response from Courtyard on 3 Mar 2024
Thank you for your feedback. We will be addressing your concerns. with management

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
The lady at checkin was great and really appreciated her help
Stayed 1 night in Jan 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
We felt safe there and the employees were very nice. We didn't like that the heat was broke and it was really hot in the room even with the window open.
Stayed 2 nights in Feb 2024
Response from Courtyard on 3 Mar 2024
Thank you for your feedback. We will be addressing your concerns, with management.

2/10 Terrible

Jim

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

James

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, and great suite!!!
Stayed 1 night in Feb 2024

6/10 Okay

Lloyd Harris Jr

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Antonyo

Liked: Property conditions & facilities
Good
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Julie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom had mold on the tub and shower curtain. The odor in the room was overwhelming. The curtains on the window had many tears and cuts. Room was not stocked with coffee or cups. We only stayed the night because we were tired after driving 600 miles and no refund was offered. On the other hand, the staff was excellent! I cannot say enough about how accommodating the young man at the front desk was.
Stayed 3 nights in Jan 2024

2/10 Terrible

Colleen

Stayed 1 night in Jan 2024

6/10 Okay

Dee

Travelled with group
Disliked: Property conditions & facilities
Not Marriott Standards
Simple hotel. Not up to the standards of a Marriott! Charge 10.00 for parking. Several other hotels very near there I will choose next time
Stayed 1 night in Sep 2023

4/10 Poor

Christopher

The pool and hot tub were down main reason we picked the hotel. The room had no fridge or microwave. The matress cover was ripped. Stain on the mattress and dust cover. Very hard to regulate temperature since the unit controls seemed to not work propeely.
Stayed 4 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the deposit that doesn’t fit for me. We’re all being held accountable for other people’s actions
Stayed 1 night in Dec 2023

8/10 Good

Antonyo

Liked: Cleanliness, staff & service, property conditions & facilities
The staff
Stayed 1 night in Dec 2023

10/10 Excellent

jeri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay great staff i will return
Stayed 1 night in Dec 2023

4/10 Poor

Shirley

Travelled with family
Disliked: Cleanliness, staff & service, amenities
There were three of us in the room only had towels enough for two the next day we went down to ask for more towels they didn’t have any following day We went down and asked for towels in the morning didn’t get any had to go down at night to pick up towels, housekeeping never came in to clean the garbage Set it out in the hall and they never picked it up
Stayed 4 nights in Dec 2023