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DoubleTree by Hilton Florence Metropole

4.0 star property
Travelers enjoy la dolce vita at this stylish Florence hotel with an on-site Italian restaurant for lunch and a 24-hour gym for whenever inspiration strikes.

Choose dates to view prices

The Hilton Florence Metropole Hotel, in the heart of the city, blends modern comfort with Italian charm. Guests enjoy the daily manager's reception, savor authentic cuisine at Luci Della Citta restaurant, and maintain their fitness routine in the 24-hour gym.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available
The current price is Rp3.071.743
Rp3.667.274 total
includes taxes & fees
2 Jun - 3 Jun

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About this property

DoubleTree by Hilton Florence Metropole

  • Upscale hotel near Pitti Palace
  • At DoubleTree by Hilton Florence Metropole, you can look forward to a free daily manager's reception, dry cleaning/laundry services and a bar. The on-site Italian cuisine restaurant, Luci Della Citta, offers lunch and dinner. In addition to a 24-hour gym and a business centre, guests can connect to free WiFi in public areas, with a speed of 25+ Mbps.
  • Additional perks include:
    • Full breakfast (surcharge), self-parking (surcharge) and train station pick-up service
    • An electric car charging station, tour/ticket information and smoke-free property
    • Free newspapers, a TV in reception and luggage storage
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 212 rooms offer comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches such as air conditioning and safes.
  • Other amenities include:
    • Rollaway/extra beds (surcharge) and free cots/infant beds
    • Showers, bidets and free toiletries
    • Flat-screen TVs with satellite channels
    • Fridges, daily housekeeping and desks

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 30 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 34 kg per pet
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 30.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately EUR 15 for adults and from EUR 15 for children
  • Covered self-parking fee: EUR 10.00 per day
  • Pet fee: EUR 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
A car is recommended for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Frequently asked questions

Is DoubleTree by Hilton Florence Metropole pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 34 kg per pet. There's a fee of EUR 30 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at DoubleTree by Hilton Florence Metropole?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Florence Metropole on 2 Jun 2026 start from Rp3.071.743, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at DoubleTree by Hilton Florence Metropole?

Self-parking is available for EUR 10.00 per day.

What time is check-in at DoubleTree by Hilton Florence Metropole?

Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at DoubleTree by Hilton Florence Metropole?

Checkout is at noon.

Where is DoubleTree by Hilton Florence Metropole located?

Situated near the airport, this hotel is within 3 miles (5 km) of Arno River, Cascine Park and Visarno Arena. Leopolda Station Exhibition Center and Teatro Comunale Florence are also within 3 miles (5 km). Nenni - Torregalli (Lupi di Toscana) Tram Stop is 20 minutes by foot and Aldo Moro Tram Stop is 22 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very good

8.8

Cleanliness

6.4

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 414 out of 1000 reviews
Rating 8 - Good. 377 out of 1000 reviews
Rating 6 - Okay. 124 out of 1000 reviews
Rating 4 - Poor. 58 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

Reviews

Verified

8/10 Good

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, location is far from main attractions but they have a shuttle/van service and drop you at the tram station which it’s a good deal.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

RAYMOND

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and awesome location
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Nicola Maria

Liked: Cleanliness, amenities, property conditions & facilities
Good staff, room so clean and nice lace to stsy
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Noredis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! Great hotel!! Staff in front desk very kind and friendly!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

ROBERTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is always clean & orderly, staff are approachable, friendly & most helpful!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

ayub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in staff were very helpful especially Samuel
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place with really nice and helpful staff
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities
Clean and newer rooms. Hotel staff friendly
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with good views of the city but away from the crowds
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated hotel with very convenient access to the airport and a shuttle to the train station. Staff were amazing and helpful.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Lidiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, convenient for stop over , near motorway, easy parking. Excellent service and great selection for breakfast. Excellent idea of shuttle bus to nearest tram stop. But even on taxi 20-30 euro to centre.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

David Riddick

Liked: Staff & service, amenities, property conditions & facilities
The staff went above and beyond to ensure we were satisfied with our stay. The staff in every area of service was excellent and the hotel exceeded our expectation. I highly recommend this hotel and will book a stay in the future. Thanks again for easy relax and a wonderful stay.
Stayed 9 nights in Oct 2024
Verified

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a very comfortable stay. Breakfast was nice and convenient. Even though it was not in the city center, it was a short taxi ride away (about €30). Good service and quiet hotel.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous room and really comfortable bed. Great view. There was loud music playing on the street (a club?) that kept me awake for a while, and the hotel is not within walking distance of any sights. Had to take a cab to the city center or to dine.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the executive lounge and the view. The staff was extremely helpful, especially Gessica.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Yared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanses, easy parking
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Miles from the city center, a break after the tours. Prompt shuttle service and taxi service made transport easy
Verified

6/10 Okay

gelsomino

Liked: Cleanliness, staff & service
Above average Italian hotel that are usually old and small. The rooms that face the Main Street might little bit noisy. Staff is great.
Stayed 1 night in Oct 2023
Verified

4/10 Poor

Erina

Liked: Staff & service
Disliked: Property conditions & facilities
The staff very friendly . The shuttle service very convenience. However the room needs some maintenance in the area where you plug the phone.
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Marzban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean , Hotel staff is nice and they have a van to take to local tram station but requires van, tram travel to Florence town center. Limited dining options in the hotel area.
Stayed 4 nights in Sep 2023
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay at Hilton Florence Metropole. Very helpful and friendly staff. Room a little in need of renovation (signs of wear and tear and mould around the bath area). Restaurant was fairly priced when considering you have to travel to go anywhere else too. Overall very good.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Simone

Liked: Staff & service, property conditions & facilities, room comfort

Just the perfect hotel for Florence

The hotel is lovely and the location is perfect if you have a car. The free shuttle works so well and the driver is so friendly too. We had a slight issue at the hotel but the manager Alejandro was so fantastic and understanding and went above and beyond to resolve it. All the staff were so friendly and helpful. Breakfast was amazing, really great value and lots of choice. Will definitely recommend all my friends and family to stay here. Can’t wait to return!
Stayed 1 night in Aug 2023
Verified

8/10 Good

Marwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel runs a reliable shuttle service to the nearest Tram station, which solves the problem of commuting to town center. The shuttle van drivers are excellent and punctual. Tran tickets are available for purchase from the reception. Optional breakfast is great and varied, and includes continental, Italian and English breakfast options.
Stayed 3 nights in Sep 2023
Verified

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really wish that our bathroom door wasn't see through but other than that the stay was good. Our Hilton hotel driver, Giovanni was very helpful. He definitely made the stay more convenient. He was very nice, and even helped us make a reservation to a restaurant, which ended up being one of the best restaurants we've been to so far during our trip. He made the experience enjoyable.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Annaliza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hilton Metropole Firenze

Beds were clean and comfortable. I had the dinner special and it was not good but the room was clean and comfortable. Staff was very courteous and helpful. My room did not have a hair dryer but everything else was there. I would stay here again.
Stayed 1 night in Sep 2023