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Hotel Palazzo Benci

3.0 star property
Florence's sweet life unfolds at this charming hotel, where guests find themselves surrounded by iconic landmarks including the Cathedral of Santa Maria del Fiore

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Hotel Palazzo Benci in Florence offers a peaceful retreat with continental breakfast in a charming garden. Unwind at the bar after sightseeing, and stay connected with free WiFi. The concierge desk helps arrange tours to explore the city's treasures.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Bar
  • Room service

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: EUR 30 per day
  • Nearby parking fee: EUR 30 per day (328 ft away; open 7:30 AM to midnight)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT048017A1VQS59YOU

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
In accordance with national/local laws, air conditioning may be restricted to certain hours during certain times of the year

National rating

This property has received its official star rating from the local rating authority.

Frequently asked questions

Is Hotel Palazzo Benci pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Palazzo Benci?

Valet parking is available for EUR 30 per day.

What time is check-in at Hotel Palazzo Benci?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Palazzo Benci?

Checkout is at 11 AM.

Where is Hotel Palazzo Benci located?

Located in Historic Centre of Florence, this hotel is within a 5-minute walk of Medici Chapels, Central Market and Piazza di Santa Maria Novella. Cathedral of Santa Maria del Fiore and Piazza del Duomo are also within 10 minutes. Unità Tram Stop is only a 4-minute walk and Valfonda - Stazione Santa Maria Novella Tram Stop is 6 minutes.

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Reviews

Reviews

8.2

Very good

8.4

Cleanliness

9.0

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 96 out of 257 reviews
Rating 8 - Good. 96 out of 257 reviews
Rating 6 - Okay. 46 out of 257 reviews
Rating 4 - Poor. 10 out of 257 reviews
Rating 2 - Terrible. 9 out of 257 reviews

Reviews

Verified

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location within walking distance of most visiting areas
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms very clean, perfect location to walk everywhere. Will recommend to family and friends.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good hotel. The room was more westernized and modern (in my opinion), but I appreciated that. Small bathroom, but I recognize that’s the norm for most Italian stays, so I’m not complaining. Just want others to be aware. The area felt clean and I felt pretty safe. Staff for the most part were nice. Breakfast was pretty good as well. Overall, I have no complaints!
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful renovated property with original details & perfect location. Clean room & excellent staff, & great breakfast
Stayed 6 nights in Aug 2025
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Tom

Liked: Cleanliness, staff & service, amenities
Front office. Breakfast , & Room attendent staff wonderful!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a hidden gem and perfect for those traveling to Florence and doing the tourist "thing" in historic Florence. The hotel location is perfect; close to the train station (8 minute walk) and close to the Duomo (2 minute walk) and everything else you may want to see. In addition the staff was fantastic, especially want to make a shout out to Alessandra. She not only helped me perfect my Italian "Thank You", she offered her favorite local spots for dinner and gelato. Her friendly attitude each morning was refreshing and appreciated. Yes, our room was small, but being in Florence is not about staying in the hotel it is about being out and about and seeing the sights. Enjoy and you won't be disappointed if you stay here.
Lobby
Our amazing view
Clean bathroom, yes, small, but what more do you need AND it is Florence.
Small room, but again, you are in Florence.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Jaswant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Easy to access all tourist sites.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love love this hotel

The desk receptionist was always helpful in recommending restaurants and also very helpful with taxi’s etc. the breakfast was fantastic and the staff working breakfast were great!
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Brian Mark

Liked: Cleanliness, amenities, property conditions & facilities
Very good staff. Good breakfest. Great location for dinning ,shopping, tourist activities.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

gabe g

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

DEBORAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in perfect location

Great hotel in a perfect location close to all the sights and train station. The staff were helpful and friendly. Breakfast was good and our room was very comfortable. Highly recommend
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfect room

convenient location friendly staff
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Reem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property near the train station ,the room was clean and very quiet
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 3 night stay. Booked a single but was given a double which was a nice surprise. Room was clean and nicely decorated. Bed was very comfortable and the shower had great water pressure. Really well situated. A five minute walk from the tra
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Daniela Luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay. Perfect location.

Everything perfect. Room was small but cosy. Stuff is very frindly and helpfull. Breakfast good. Location is perfect. Right in historic down town.
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Hemsa

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff,, smells after rain
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in an excellent location in Florence. It’s five mins walk to the duomo and most all other tourist attractions. The area around the hotel is full of amazing restaurants and bars. The hotel itself is brilliant. Rooms spotless and nicely furnished. We were on fourth floor snd had a double room. Bed was comfortable and everything was clean. Breakfast was limited but again very nice. Room the breakfast is in is stunning with a beautiful arch. Would highly recommend and is totally worth what you pay for it. Also recommend the bar across the street as well!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Zygmunt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Palazzo Benci very much. The staff were excellent and efficient without being obtrusive. Always willing to help. The room was perfect for my purposes and was clean and very comfortable. Most of the staff spoke English and so communication was not a problem. I would like to thank them all for making my stay so enjoyable.
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice in a really good location close to the Medici Palace and the cathedral
Stayed 9 nights in Apr 2026
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and ready to assist to my needs. The breakfast is excellent.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. Only stayed one night but would return there
Stayed 1 night in Mar 2026
Verified

8/10 Good

Linda

Liked: Staff & service, amenities, property conditions & facilities
Ursula was very helpful and warm.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here for a few reasons. Great location, very friendly staff, and excellent food options and activities near by.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is an excellent location, it is in the heart of Florence. It is Surrounded by execellent restaurants and tractorias and not to far from the train station
Stayed 2 nights in Aug 2025