10/10 Excellent
Zara
Travelled with family
29 Apr 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have already recommended this hotel to family and friends. This was our experience and we all missed it as soon we had to leave Florence :
- welcome you receive at the door (no standard check in desk- instead you give staff your passports and they do their magic while you and your family enjoy delicious drinks in a very elegant and comfortable waiting room)
- the staff anticipating your needs (we are not good planners and they booked for us both attractions and train tickets; suggested and booked great restaurants)
- easy interaction by text message - immediate responses
- very warm and patient staff
- beautiful rooms (you feel you just hired a coveted interior decorator who redid your home- that’s right - rooms do NOT feel generically hotel-y, instead it’s like you are in a ln elegant but comfortable home- plush couches and chairs.)
- location- around the corner from all major tourist destinations, overlooking Ponte Vecchio but the entrance is much quieter.
- will return and stay there every time we are in Florence
Zara
Stayed 4 nights in Apr 2024