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"Amenities are great. You are in a middle of wildlife. We see monkeys, iguanas and coaties everyday. it is a big resort to explore. They have a few big pools. The beach wasn't as what we expected because of the sargassum but the resort staffs did try to remove them everyday. There are sections where you can swim but we decided to stay by the pool. They have the carts/buggies to bring guests around. They have a variety of entertainments every night and we were able to book a la carte for most nights. The nights that we did not get to book was by preference because our child wanted the buffet and we wanted to watch the nightly shows. On the first day, can't complain about the room. It is clean. The sleeping area looked updated. But the bathroom could use some updating but it was clean. The only issue was that we had to switch rooms twice and would have been 3x had we not insisted to just exchange the mattress of the sofa bed or the whole sofa bed with the sofa bed from the other room. The two switches from before was needed; 1) outlet sparked losing electricity in all outlets and 2nd) sliding door broken, can't use the balcony. the issue with the sofa bed took a long time to get resolved. Probably due to language barrier. But when we spoke with their guest services representative Adan, it was resolved right away. Adan was always there to attend to our needs. This is the first time that someone actually made sure all our concerns are addressed. This is top notch customer service!"

"Amazing and everything was excellent "

"Staff were incredible. So friendly and kind. Especially given my injury they gave me extra care and understanding. Best service we could have experienced. "

"Clean room, air conditioning and fan worked well, hot shower was wonderful after a long day at Jaguar Park which was a 10 minute walk from the hotel! Staff was extremely helpful in giving directions and helping us find affordable transportation. "

"Everything super clean. Kids club should make an effort to keep the kids busy and parents free, there are several rules and they call you whenever something is off with the kids, we couldn't enjoy a (well paid) spa moment because we had our phone buzzing. In general the staff is kind, but they approach their rules without context making things more complicated/frustrating than they supposed to be. The app is a disaster."

"Excellent service, adequate food, friendly staff, plenty of activities for guests. Rooms are OK but we found beds to be a little hard. "

"We travel to Mexico about once a year and have stayed in several different locations and properties. Staff here were some of the friendliest we’ve met anywhere. Check in and Check out were both quick and easy. We had a swim up room which was fabulous. Our building didn’t back onto a path so it was fairly private. Would have been a nice touch if wait staff came around to those rooms to take drink orders. Beds were hard for our taste but we asked for mattress toppers which were provided quickly and made a huge difference. Food at the buffet was good. Not great. But nobody would go hungry. Lots to choose from. I forgot about making reservations at the restaurants until a couple days before our trip and unfortunately they were booked up by then. Room service menu is simple but quick, and free. A nice option if you’re not up to going out for dinner. Resort is huge so it never felt crowded even when it was busy. We did have trouble a finding pool chair on the weekend but no issues during the week. There is a trolley system to move people around the resort and to the other properties. But lots of pathways so it was easily walkable too. Advertised as a 5 star resort. It might have been at one point but I think it’s closer to a 4."

"Not much activities"