Franklin Lakes hotel guide. Hilton Hotels hotel in Franklin Lakes, New Jersey

"Shower"

"We’ve stayed at The Belvedere Hotel several times, and have always enjoyed our visits. Stepping into the Belvedere is like stepping back in time, but the hotel has kept the rooms and amenities updated and current. The hotel’s prime location is also a plus! Although it sits on a quiet street, it’s still very convenient to many famous NYC sites!"

"Good evening, I am writing to formally report an issue that occurred during my attempted check-in on May 3rd at approximately 9:15–9:20 PM. I initially arrived without a reservation and was advised by the night manager on duty to complete my booking online. At no point during this interaction was I informed of any restrictions, policies, or circumstances that would prevent me from being checked in after doing so. Relying on this guidance, I immediately made a reservation online and was charged $170. When I returned to the front desk, I was then denied service. I was also told that statements were made that I did not make, which added to the confusion and concern about how the situation was handled. Additionally, the interaction felt unprofessional and dismissive. As a result, I incurred a charge for a reservation that I was unable to use due to conflicting information provided by staff. I am requesting: 1. A full refund of the amount charged 2. A review of this incident, including staff conduct and communication practices I would appreciate a prompt response and resolution. Thank you."

"Good"

"Such an amazing place and even more amazing people!!!"

"The staff was very friendly. The rooms very clean."

"Had some issues with our room not being ready 15 mins after checkin time, had to wait another 15 mins, then they tried to give me a room with 2 queen beds instead of a king bed, they tried to fix it but the King room wasn't ready still I had I had to wait another 20 mins. Once we got our room it was nice and clean, small but great location next to broadway theaters and times square. Would recommend others give it a shot."

"I always feel well taken care of here. I have been staying here a few times a year for awhile now and love my rooms!!"

"Room was clean and breakfast was great but TV programming was limited in the room."