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"The breakfast was good and everyone was very nice. The patio area by the river was the best. My only issues are the beds are rock hard. I might have been more comfortable sleeping in the grass. And from our room to the lobby where the breakfast was we had to exit the room, go down the elevator, leave the building, walk up a hill around the building and reenter the building. Never seen that before."

"Bed was really hard & uncomfortable. Dining table was missing pieces under the legs to make it sit flat and they had folded paper stuck under it to help balance it. Poor design on the kitchen. Vent hood was way too low sticking out so every time you got something out of the fridge you hit your head. Both pools were empty and being worked on. Hot tub was outdated & full of sand. Was told I had to go down the street to the other property to get clean towels from laundry in the parking garage. Wont stay there again."

"I seldom complete reviews but the stark contrast between the attractiveness of this hotel and room (balcony, hot tub, fireplace) and the comfort of the mattress was stark. After hiking over 14 miles in the mountains, the mattress still felt like sleeping on the ground. I expect a better mattress from Hilton."

"Amazing staff! Rooms were a bit dated but for the price, they were perfect for what we were looking for! My daughter loved the pool even though the temp was a little too warm for me (felt like bath water to me). Elevator issues were annoying but manageable. Great location! We definitely took advantage of the on site trolley stop. I wouldn’t want to be much closer to the crazy crowds on the strip. Overall, great trip!! Will recommend and stay again if we ever come back to Gatlinburg!"

"Breakfast was nice "

" valet Jeremy was awesome!!!! Hotel lobby is beautiful! Rooms were clean and bathrooms were amazing!! Bartenders were great! Wonderful location! "

"Loved everything.Property, timely communication and instructions from the owner and the customer service everything excetional. "

"Hotel was great, staff was great, beds were way too hard, and our entire floor reeked of marijauna. "

"Great location and decent rooms. Breakfast can take some improvement though with a larger room space given the number of rooms they have on the property "