Hotel Keluarga di Gavi

"Oh dear. Having worked in hospitality and tourism for close to 30 years, I always try to find the positive when things go wrong but booking this apartment was a huge mistake. We arrived late on a Monday to find that it wasn’t the apartment that we’d actually booked on Expedia - it didn’t bear even a close resemblance - however we thought best make do and then speak to the agent the following day. Unfortunately by that point we’d found a seemingly endless list of snagging points including leaking...

"Close to the main station, the metro and other public transport, and walkable to the main tourism locations. Lovely well-conserved late 19th century building. I had a spacious high-ceilinged room in traditional style with a mosaic patterned floor. The hotel lift is a wonderful piece of century-old engineering, which works most of the time - and will probably be fine by the time you read this."