Hallway

Reviews of Areca Hotel Penang

3 out of 5
Areca Hotel Penang
No. 5, Jalan Khoo Sian Ewe, George Town

Reviews

9.4

Exceptional

Rating 10 - Excellent. 189 out of 271 reviews" "
Rating 8 - Good. 70 out of 271 reviews" "
Rating 6 - Okay. 11 out of 271 reviews" "
Rating 4 - Poor. 0 out of 271 reviews" "
Rating 2 - Terrible. 1 out of 271 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Areca Hotel was delightful, full of character, so much nicer than the high rise hotels we have been staying in so far on this trip. The staff were so friendly and welcoming, not only with a welcome drink, but an invitation to afternoon tea each afternoon of our stay. The room was small, but adequate and freshened every day inclcluding clean towels etc.
Stayed 3 nights in Apr 2024

10/10 Excellent

Seng Jea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nazrin on 29 Apr 2024
Dear Seng Jea,Thank you for staying with us and for your feedback. We're delighted to hear that you enjoyed your stay with us.Your satisfaction is important to us, and we're pleased to learn that there were no issues during your stay.We look forward to welcoming you back in the future.Best regards,Areca Hotel Penang

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay here, the staff were friendly and helpful and the afternoon tea at the hotel was a great touch, we really enjoyed it.
Stayed 4 nights in Apr 2024
Response from Nazrin on 29 Apr 2024
Dear Helen,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had a lovely experience at our hotel and that our friendly and helpful staff contributed to making your stay enjoyable.It's wonderful to know that you appreciated our complimentary afternoon tea offering. We strive to provide our guests with memorable experiences, and we're glad that you enjoyed this special touch during your time with us.Your kind words serve as encouragement to our team, and we sincerely appreciate your positive feedback. Should your travels bring you back to the area, we would be honored to welcome you again for another memorable stay.Thank you once again for your review, and we look forward to the opportunity of hosting you again in the future.Best regards,Areca Hotel Penang

8/10 Good

Seng Jea

Travelled with family
Liked: Amenities
The room isn’t soundproof. You can hear the call to prayer in the mornings and the cafe below. Not a terrible issue, it adds to the charm of the place but worth knowing ahead of time to set expectations right. Would stay again but in a quieter end of the hotel
Stayed 3 nights in Apr 2024
Response from Nazrin on 29 Apr 2024
Dear Seng Jea,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you found the ambiance of our hotel charming, and we appreciate your understanding regarding the soundproofing of the rooms.We understand the importance of a peaceful stay, and we apologize for any inconvenience caused by noise disturbances during your visit. Your feedback is valuable to us, and we will continue to explore ways to minimize any disruptions to ensure our guests' comfort.Should you choose to stay with us again in the future, please feel free to request a quieter room, and we will do our best to accommodate your preferences.Thank you once again for your review, and we look forward to the opportunity of welcoming you back for another enjoyable stay.Best regards,Areca Hotel Penang

8/10 Good

Yuh Fen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nazrin on 29 Apr 2024
Dear Yuh Fen,Thank you for staying with us and for your feedback. We're delighted to hear that you enjoyed your stay with us.Your satisfaction is important to us, and we're pleased to learn that there were no issues during your stay.We look forward to welcoming you back in the future.Best regards,Areca Hotel Penang

10/10 Excellent

Yong Thye

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay in the hotel, like the location there. Plenty of good food around the hotel.
Stayed 3 nights in Mar 2024
Response from Nazrin on 17 Apr 2024
Dear Yong Thye,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and that you appreciated our hotel's location, surrounded by plenty of good food options.We're committed to providing our guests with a comfortable and convenient experience, and we're thrilled that we could contribute to your enjoyment of your time in the area.We appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything specific you'd like us to arrange for your next visit, please feel free to let us know.Warm regards,Areca Hotel Penang

10/10 Excellent

Kanesalingam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the large Victorian style family room.
Stayed 4 nights in Apr 2024
Response from Nazrin on 17 Apr 2024
Dear Kanesalingam,Thank you for your wonderful feedback! We're thrilled to hear that you loved our large Victorian style family room.Should you plan another visit, please don't hesitate to reach out to us directly. We'd love to welcome you back for another enjoyable stay!Warm regards,Areca Hotel Penang

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful colonial building
Stayed 4 nights in Mar 2024
Response from Nazrin on 6 Apr 2024
Dear Katherine,Thank you for your kind words! We're delighted to hear that you appreciated the beauty of our colonial building.Preserving the charm and heritage of our establishment is a priority for us, and we're thrilled that you found our architecture appealing.We hope to welcome you back for another memorable stay in the future!Warm regards,Areca Hotel Penang

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and very helpful, the room was extremely clean and the breakfast was good. Plenty to walk to nearby. The only noise was from the nearby mosque which will be a problem anywhere in Penang.
Stayed 3 nights in Mar 2024
Response from Nazrin on 6 Apr 2024
Dear Arthur,Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience at our hotel.Our team takes great pride in providing friendly and helpful service, and we're delighted that you found them to be so. We're also glad that you found your room to be extremely clean and enjoyed the breakfast offerings.Regarding the noise from the nearby mosque, we understand that it's a common occurrence in Penang. We appreciate your understanding on this matter.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,Areca Hotel Penang

10/10 Excellent

Biu Lai

Stayed 5 nights in Mar 2024
Response from Nazrin on 29 Apr 2024
Dear Biu Lai,Thank you for staying with us and for your feedback. We're delighted to hear that you enjoyed your stay with us.Your satisfaction is important to us, and we're pleased to learn that there were no issues during your stay.We look forward to welcoming you back in the future.Best regards,Areca Hotel Penang

8/10 Good

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Nazrin on 2 Mar 2024
Dear Chuck,Thank you for your positive feedback and wonderful rating! If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to the pleasure of hosting you again in the future!Warm regards,Areca Hotel Penang

10/10 Excellent

Sang

Stayed 1 night in Feb 2024
Response from Nazrin on 21 Mar 2024
Dear Sang,Thank you for your positive feedback and wonderful rating! If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to the pleasure of hosting you again in the future!Warm regards,Areca Hotel Penang

10/10 Excellent

Bruce

Stayed 3 nights in Feb 2024
Response from Nazrin on 21 Mar 2024
Dear Bruce,Thank you for your positive feedback and wonderful rating! If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to the pleasure of hosting you again in the future!Warm regards,Areca Hotel Penang

10/10 Excellent

Kenneth, Tonbridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A older hotels that has kept it's caricaturist.
Stayed 5 nights in Jan 2024
Response from Nazrin on 4 Feb 2024
Dear Kenneth,Thank you for your feedback! We're delighted to hear that you appreciate the unique character of our hotel, which has maintained its charm over the years. Preserving the character and charm of older hotels is something we take pride in, and we're glad you enjoyed your stay.If there's anything specific you loved about the character of our hotel or if there's anything we can do to enhance your next visit, please feel free to share.Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience.Warm regards,Areca Hotel Penang

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, quiet , not congested Eateries within walking distance
Stayed 2 nights in Jan 2024
Response from Nazrin on 1 Feb 2024
Dear Melissa,Thank you for your feedback! We're delighted to hear that you found our hotel simple, quiet, and not congested, providing a peaceful atmosphere for your stay.It's great that there are eateries within walking distance, making it convenient for you to explore local dining options.We appreciate your positive comments, and we look forward to the opportunity to host you again in the future.Warm regards,Areca Hotel Penang

10/10 Excellent

Leonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A happy repeat guest. The hotel makes good use of the Penang shophouses it has been refurbished from. Great service and charming property.
Stayed 1 night in Jan 2024
Response from Nazrin on 26 Jan 2024
Dear Ms Leonie,Thank you for being a happy repeat guest! We appreciate your loyalty and are thrilled to hear that you've had positive experiences with us. It's fantastic to know that you appreciate the way we've utilized the Penang shophouses in our refurbishment, and we're delighted that you find our service great and the property charming.Your continued support means a lot to us, and we look forward to welcoming you back for many more enjoyable stays.Warm regards,

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Nazrin on 20 Jan 2024
Dear Brian,Thank you for your positive feedback and wonderful rating! If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to the pleasure of hosting you again in the future!Warm regards,Areca Hotel Penang

8/10 Good

Liway

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean place and a enjoy full place to stay
Stayed 1 night in Jan 2024
Response from Nazrin on 20 Jan 2024
Dear Liway,Thank you for your positive feedback! We're delighted to hear that you found our place clean and enjoyable for your stay. Providing a clean and enjoyable environment for our guests is always our goal.If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to the pleasure of hosting you again in the future!Warm regards,Areca Hotel Penang

10/10 Excellent

Leonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A satisfied repeat guest. The service is so wonderful at Areca. Stayed in a different type of room this time - smaller, but just as charming and functional. Thank you, as always, Dennis.
Stayed 1 night in Jan 2024
Response from Nazrin on 20 Jan 2024
Dear Leonie,Thank you for being a loyal and satisfied repeat guest! We truly appreciate your continued trust in Areca and your kind words about our service. It's fantastic to know that you found the smaller room just as charming and functional.Dennis and the entire team are grateful for your acknowledgment. We look forward to serving you again and ensuring each visit is as wonderful as the last.Thank you for your ongoing support, and we can't wait to welcome you back for another delightful stay!Warm regards,Areca Hotel Penang

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Nazrin on 2 Jan 2024
Dear Debbie,Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed your stay with us.We can't wait to welcome you back for another fantastic stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Thank you once again for choosing Areca Hotel Penang. We look forward to seeing you soon!Warm regards,

10/10 Excellent

Martha

The hotel was wonderful. The only issue for me was the limited options for food around the area, and mostly that the hotel does not offer dinner.
Stayed 2 nights in Dec 2023
Response from Nazrin on 2 Jan 2024
Dear Martha,Thank you for your kind words about your stay with us! We're delighted to hear that you found the hotel wonderful.We understand your concern about the limited dining options around the area however there is plenty hidden café, stall & restaurant around the area and you may also request our front desk assistant for any recommendation which we gladly will assist. While we currently don't offer dinner service, we're always looking for ways to improve and expand our offerings.We appreciate your understanding and hope that despite this limitation, the overall experience met your expectations. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another pleasant stay.Warm regards,

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean and spacious. Just that morning abit noisy. Other than that stay was pleasant.
Stayed 1 night in Dec 2023
Response from Nazrin on 2 Jan 2024
Dear Michael,Thank you for sharing your experience with us. We're glad to hear that you found the room clean and spacious, contributing to a pleasant stay.We apologize for the morning noise that affected your experience. Your comfort is important to us, and we'll address this to ensure a quieter environment for our guests.We appreciate your understanding, and should your travels bring you back our way, we'll make every effort to ensure a more peaceful stay.Thank you for choosing us, and we hope to welcome you back for an even better experience.Warm regards,

8/10 Good

Arasu, Issaquah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a very quiet place without having any TV and other disturbances. We cannot stay there without a rental car.
Response from Nazrin on 2 Jan 2024
Dear Arasu,Thank you for sharing your experience with us. We're glad you enjoyed the quiet atmosphere at our place. We take pride in offering a serene environment free from disturbances.Regarding your feedback about absence of TVs in the rooms, we'd like to clarify that each of our rooms is actually equipped with its own television. We apologize if there was any confusion or oversight during your stay.Additionally, we understand that our location might require a rental car for convenient travel around the area. While we regret any inconvenience caused, we're always exploring ways to enhance the overall experience for our guests.Your feedback is valuable, and we hope that despite these aspects, you had an otherwise enjoyable stay. If you plan to return and require any assistance with transportation or local guidance, please don't hesitate to reach out. We're here to help.Thank you for choosing us, and we hope to have the opportunity to host you again in the future.Warm regards,

8/10 Good

Samantha

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Love the rich heritage decoration of the place, the scent and cleanliness. The staff were friendly and welcoming! Only drawback is if your room is facing directly the event space opposite, do expect a lot of noise at night. We stayed over the weekend and there was a wedding, people were really loud at 1am saying goodbye and getting really loud after all the drinking. It was horrible esp with young kids sleeping halfway crying from the noise.
Response from Nazrin on 2 Jan 2024
Dear Samantha,Thank you for your kind words regarding the rich heritage décor, cleanliness, and the welcoming demeanor of our staff. We're thrilled to know that these aspects added to your positive experience.We apologize sincerely for the inconvenience caused by the noise from the event space during your stay, especially considering the disturbance it caused with young kids trying to sleep. Your comfort and peaceful stay are incredibly important to us, and we regret that this experience fell short of our standards.We'll take your feedback seriously and look into measures to minimize such disturbances in the future. We're sorry for the impact this had on your stay.Should you choose to stay with us again, please feel free to request a room away from event spaces, and we'll do our utmost to accommodate your preferences.Thank you for your understanding, and we hope to have the opportunity to regain your trust and provide you with a more peaceful experience during your next visit.Warm regards,

6/10 Okay

Leon

Liked: Cleanliness, property conditions & facilities
Great architecture small room
Beautiful architecture. Pleasant staff. Room pleasant but small and bed too small for 2. Shower great. Breakfast not so good, especially the Western food. Location good for sights etc.
Stayed 2 nights in Dec 2023
Response from Nazrin on 2 Jan 2024
Dear Leon,Thank you for taking the time to share your experience with us. We're delighted that you appreciated our beautiful architecture and found our staff pleasant.We apologize for any inconvenience caused by the room size and bed. Your comfort is important to us, and we'll take your feedback into consideration as we aim to improve our guests' experience.It's wonderful to hear that you enjoyed the great shower experience. However, we regret that the breakfast, especially the Western options, did not meet your expectations. Rest assured, we'll review our offerings to enhance the breakfast experience for our guests.We're glad our location was convenient for exploring the sights. Should you plan another visit, we'd love the opportunity to create a more enjoyable stay for you.Thank you for choosing to stay with us and for sharing your valuable feedback.Warm regards,

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Nazrin on 2 Jan 2024
Dear Damien,Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed your stay with us.We can't wait to welcome you back for another fantastic stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Thank you once again for choosing Areca Hotel Penang. We look forward to seeing you soon!Warm regards,

10/10 Excellent

Kim Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very welcoming and helpful. Lots of food options around. Property is very beautiful and rooms are big.
Stayed 4 nights in Dec 2023
Response from Nazrin on 2 Jan 2024
Dear Kim Ling,Thank you for your kind review! We're thrilled to hear about your positive experience during your stay with us.It's wonderful to know that our staff left a lasting impression with their welcoming and helpful attitude. We take pride in providing exceptional service to our guests.We're glad you enjoyed the variety of food options around our property. Penang is indeed renowned for its culinary diversity, and we're delighted it added to your experience.Moreover, we're pleased that you found our property beautiful and the rooms spacious. Creating a comfortable and aesthetically pleasing environment for our guests is a priority for us.Should your travels bring you back to this area, we'd be honored to host you again and continue providing a memorable experience.Thank you for choosing to stay with us and for your kind words!Warm regards,

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel. Right across from the famous Oenang road eateries. Most attractions are within walking distance. The Hutton lane roti Bakar is right outside the hotel entrance area. The staff are friendly and helpful and the hotels feels safe and private. The flip side is that I get waken up at 6am sharp from prayer calls at a nearby mosque. That’ was bad for us since we are on holiday and it’s not great to get worked up at 6am daily.
Stayed 4 nights in Nov 2023
Response from Nazrin on 6 Dec 2023
Dear Richard,Thank you for your recent stay and for taking the time to share your experience with us! We're thrilled to hear that you loved our hotel's convenient location near the famous Penang Road eateries and its proximity to many attractions. It's wonderful that you found our staff friendly and helpful, and we're delighted that you felt safe and had a sense of privacy during your stay.We sincerely apologize for the inconvenience caused by the early morning prayer calls from the nearby mosque. We understand the importance of a peaceful holiday and acknowledge that this disrupted your rest. Your feedback is invaluable to us, and we'll explore ways to mitigate such disturbances for our guests in the future.Should your travels bring you back to Penang, we'd love the opportunity to make your stay more comfortable. Please feel free to reach out to us directly, and we'll do our best to ensure a more restful experience next time.Thank you again for choosing our hotel. We hope to have the pleasure of welcoming you back for an even better stay.Warm regards,Areca Hotel Penang

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
all fine
Stayed 6 nights in Nov 2023
Response from Nazrin on 2 Jan 2024
Dear Ronald,Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed your stay with us.We can't wait to welcome you back for another fantastic stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Thank you once again for choosing Areca Hotel Penang. We look forward to seeing you soon!Warm regards,

10/10 Excellent

Mui San

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice and cosy. Just that hotel is a bit old and noisy at certain times. Service staff very good service :)
Stayed 4 nights in Nov 2023
Response from Nazrin on 23 Nov 2023
Dear Mui San,Thank you for choosing to stay with us and for sharing your experience. We're glad to hear that you found our hotel nice and cozy and that our service staff provided excellent service.We apologize for any inconvenience caused by noise, and we appreciate your understanding regarding certain times when it might be a bit noisy. We're continuously working to improve our facilities to enhance our guests' comfort.Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an even more pleasant stay. If there's anything specific you'd like us to address for your next visit, please let us know. We're here to ensure your stay is enjoyable.Warm regards,Areca Hotel Penang

8/10 Good

Tadas

Liked: Cleanliness
Stayed 5 nights in Nov 2023
Response from Nazrin on 19 Nov 2023
Dear Tadas,Thank you for staying with and and give us a lovely feedback during your stay. Should your future travels lead you back our way, we'd love to host you again. Please don't hesitate to reach out directly if there's anything we can assist you with for your next visit.Warm regards,Areca Hotel Penang

10/10 Excellent

Conny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, well located and friendly staff.
Stayed 5 nights in Nov 2023
Response from Nazrin on 14 Nov 2023
Dear Conny,Thank you for taking the time to share your positive review! We're thrilled to hear that you enjoyed your stay at our hotel and found it well-located. Our team greatly appreciates your kind words about our friendly staff.It's always a pleasure to know that our guests had a pleasant experience. If you have any specific highlights or if there's anything we can do to make your future stays even better, please feel free to share.We look forward to welcoming you back to our hotel in the future.Best regards,Areca Hotel Penang

10/10 Excellent

Wai Leng

Liked: Cleanliness, staff & service, property conditions & facilities
The reception and Areca cafe and room ckeaning staff all are friendly and carry with wide smile. Helpful and easy going . Will come to stay again .
Stayed 2 nights in Oct 2023
Response from Nazrin on 21 Oct 2023
Dear Wai Leng,Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that your recent stay at our hotel was such a positive experience.Our team at the reception, Areca Cafe, and our room cleaning staff take great pride in providing excellent service to our guests, and your kind words about their friendliness and helpfulness mean the world to us. We strive to create a warm and welcoming atmosphere for all our guests, and we're thrilled to know that you felt well taken care of.It warms our hearts to read that you plan to stay with us again in the future. We can't wait to welcome you back for another memorable stay. If you have any special requests or preferences for your next visit, please don't hesitate to let us know. We are here to make your future stays as enjoyable as this one.Once again, thank you for choosing our hotel, and we look forward to hosting you again soon.Warm regards,Areca Hotel Penang

10/10 Excellent

BJ

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic colonial style hotel, easy walking distance to the old town.
Stayed 3 nights in Oct 2023
Response from Nazrin on 21 Oct 2023
Dear BJ,Thank you for your wonderful feedback! We're delighted that you enjoyed our colonial-style hotel and found it conveniently located within easy walking distance to the old town. We appreciate your kind words and hope to welcome you back in the future.Best Regards,Areca Hotel Penang

10/10 Excellent

Kirk

Stayed 2 nights in Sep 2023
Response from Nazrin on 3 Oct 2023
Dear Kirk, Thank you for staying with us and sharing your wonderful review. We are thrilled to hear that you have enjoyed your stay and pleased to hear about your excellent stay with us. Thank you once again for the feedback and we certainly look forward to the pleasure of welcoming you back to Areca Hotel Penang in the near future. Best Regards, Areca Hotel Penang

10/10 Excellent

CHING KWANG

Stayed 4 nights in Sep 2023
Response from Nazrin on 9 Oct 2023
Dear Ching Kwang, Thank you for staying with us and sharing your wonderful review. We are thrilled to hear that you have enjoyed your stay and pleased to hear about your excellent stay with us. Thank you once again for the feedback and we certainly look forward to the pleasure of welcoming you back to Areca Hotel Penang in the near future. Best Regards, Areca Hotel Penang

10/10 Excellent

August

Stayed 2 nights in Sep 2023
Response from Nazrin on 16 Sep 2023
Dear Mr. August, Thank you for staying with us and sharing your wonderful review. We are thrilled to hear that you have enjoyed your stay and pleased to hear about your excellent stay with us. Thank you once again for the feedback and we certainly look forward to the pleasure of welcoming you back to Areca Hotel Penang in the near future. Best Regards, Areca Hotel Penang

8/10 Good

AL

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful design, love the vibe of old Penang yet the facilities are modern!
Stayed 3 nights in Jul 2023
Response from Nazrin on 2 Sep 2023
Dear AL, Thank you for staying with us and sharing your wonderful review. We are thrilled to hear that you have enjoyed your stay and pleased to hear about your excellent stay with us. Thank you once again for the feedback and we certainly look forward to the pleasure of welcoming you back to Areca Hotel Penang in the near future. Best Regards, Areca Hotel Penang

10/10 Excellent

LUCY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean room. Friendly and helpful service staff. Many great and recommended eateries within walking distance. Value for money.
Stayed 2 nights in Aug 2023
Response from Nazrin on 28 Aug 2023
Dear Lucy, Thank you for staying with us and sharing your wonderful review. We are thrilled to hear that you have enjoyed your stay and pleased to hear about your excellent stay with us. In the meantime, we are delighted to know that you were pleased with the hotel location, service from our team member, cleanliness and our spacious room. Thank you once again for the feedback and we certainly look forward to the pleasure of welcoming you back to Areca Hotel Penang in the near future. Best Regards, Areca Hotel Penang

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in Georgetown
Stayed 1 night in Aug 2023
Response from Nazrin on 28 Aug 2023
Dear Valued Guest, Thank you for staying with us and sharing your wonderful review. We are thrilled to hear that you have enjoyed your stay and pleased to hear about your excellent stay with us. Thank you once again for the feedback and we certainly look forward to the pleasure of welcoming you back to Areca Hotel Penang in the near future. Best Regards, Areca Hotel Penang

10/10 Excellent

Choy Foon Ruby Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean and spacious rooms, classy Peranakan-feel hotel.
Stayed 4 nights in Jun 2023
Response from Nazrin on 2 Aug 2023
Dear Ruby Choy, Thank you for staying with us and sharing your wonderful review. We are thrilled to hear that you have enjoyed your stay and pleased to hear about your excellent stay with us. In the meantime, we are delighted to know that you were pleased with hotel cleanliness, spacious room and service from our team member. Thank you once again for the feedback and we certainly look forward to the pleasure of welcoming you back to Areca Hotel Penang in the near future. Best Regards, Areca Hotel Penang

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs are enthusiastically helpful. Very polite and courteous! We felt like living with a family instead of hotel ! The breakfast and tea are warmly served . The hotel is a lovely classical taste and nostalgia to the Georgetown past. There are plenty to do in this old town with incredible food and shopping ! We would definitely going to stay here next time and also interested to stay at the related resort facilities !
Stayed 1 night in Jun 2023
Response from Nazrin on 4 Jul 2023
Dear Frank, Thank you for staying with us and sharing your wonderful review. We are thrilled to hear that you have enjoyed your stay and pleased to hear about your excellent stay with us. Our team works hard to delivered personalized experiences for all our guest and reading your remarks really brightens our day. Thank you once again for the valuable comment and we certainly look forward to the pleasure of welcoming you back to Areca Hotel Penang in the near future. Best Regards, Areca Hotel Penang

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very aesthetically appealing property with tastefully decorated rooms. Very comfy bed and great shower. Very friendly and service minded staff. There were only 2 negative points and only 1 of those points is within the control of the hotel. They are, the toilet drains leaked into the courtyard area on a couple of occasions making sitting in the courtyard unpleasant, but the staff did try to minimise the effects by diverting the overflow to another drain and using copious amounts of disinfectant. The other point was the noise from the nearby Mosque at 5 minutes to 6am every day
Stayed 6 nights in Jun 2023
Response from Nazrin on 27 Jun 2023
Dear Paul, Thank you for staying with us and sharing your wonderful review. We are thrilled to hear that you have enjoyed your stay and pleased to hear about your excellent stay with us. In the meantime, we are delighted to know that you were pleased with the hotel décor, comfy bed, shower and service from our team member. We appreciate your feedback regarding the negative point which we have highlighted to our team to make necessary improvement on our quality and service. Thank you once again for the valuable comment and we certainly look forward to the pleasure of welcoming you back to Areca Hotel Penang in the near future. Best Regards, Areca Hotel Penang

10/10 Excellent

Wilfred

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy place. Friendly staff. Affordable
Stayed 3 nights in Jun 2023
Response from Nazrin on 13 Jun 2023
Dear Wilfred, Thank you for staying with us and sharing your wonderful review. We are thrilled to hear that you have enjoyed your stay and pleased to hear about your excellent stay with us. In the meantime, we are delighted to know that you were pleased with the hotel coziness and service from our team member. Thank you once again for the feedback and we certainly look forward to the pleasure of welcoming you back to Areca Hotel Penang in the near future. Best Regards, Areca Hotel Penang

10/10 Excellent

LAY POH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Nazrin on 11 Jun 2023
Dear Lay Poh, Thank you for staying with us and sharing your wonderful review. We are thrilled to hear that you have enjoyed your stay and pleased to hear about your excellent stay with us. Thank you once again for the feedback and we certainly look forward to the pleasure of welcoming you back to Areca Hotel Penang in the near future. Best Regards, Areca Hotel Penang

8/10 Good

steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, excellent and efficient service when our faulty kettle gets replaced within 20 mins upon reporting. Room is pretty spacious and clean. Will definitely come back again
Stayed 2 nights in Jun 2023
Response from Nazrin on 11 Jun 2023
Dear Steven, Thank you for staying with us and sharing your wonderful review. We are thrilled to hear that you have enjoyed your stay and pleased to hear about your excellent stay with us. In the meantime, we are delighted to know that you were pleased with our spacious room, cleanliness and service from our team member. Thank you once again for the feedback and we certainly look forward to the pleasure of welcoming you back to Areca Hotel Penang in the near future. Best Regards, Areca Hotel Penang

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Multiple weeks spent here in May 2023. Room was a top floor spacious room with a king size bed with lots of pillows. Lots of staff serving the hotel and they were frequently cleaning the common areas while another crew cleaned the guest rooms. Everything was well maintained and kept neat and tidy. I appreciated the 24 hour front desk staffing and they all spoke english. Each room has its own temperature control unit and you adjust it to your liking. Hot water in the shower and sink was never a problem. Hotel is on a quiet, one block long, one-way street so I didn’t notice any continuous traffic noise. The hotel is in easy walking distance to the core of UNESCO Heritage Georgetown and there are many, many food stalls and restaurants and market places within a ten minute walk Komtar is a five minute walk away. The Rapid Penang free CAT bus has a stop one block away. Great place to stay and highly recommend Areca especially if this is your first visit to Georgetown.
Response from Nazrin on 11 Jun 2023
Dear Mr. James, Thank you for staying with us and sharing your wonderful review. We are thrilled to hear that you have enjoyed your stay and pleased to hear about your excellent stay with us. Our team works hard to delivered personalized experiences for all our guest and reading your remarks really brightens our day. Thank you once again for the valuable comment and we certainly look forward to the pleasure of welcoming you back to Areca Hotel Penang in the near future. Best Regards, Areca Hotel Penang

8/10 Good

TSZ WAI MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Both the Wifi and the 4G network are poor in this hotel.
Stayed 3 nights in May 2023
Response from Nazrin on 1 Jun 2023
Dear Tsz Wai Michael, Thank you for staying with us and taking the time to share your review. We are sorry that we were not able to meet some of your expectations during your stay and however feedback like this will motivate us to improve our product, quality, and service to serve you better. Thank you once again for the valuable comment and we certainly look forward to the pleasure of welcoming you back to Areca Hotel Penang in the near future. Best Regards, Areca Hotel Penang

10/10 Excellent

Jy Shin Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love to stay here! Will choose Areca Hotel again next time.
Stayed 3 nights in May 2023
Response from Nazrin on 31 May 2023
Dear Jy Shin Nancy, Thank you for staying with us and sharing your wonderful review. We are thrilled to hear that you have enjoyed your stay and pleased to hear about your excellent stay with us. Thank you once again for the feedback and we certainly look forward to the pleasure of welcoming you back to Areca Hotel Penang in the near future. Best Regards, Areca Hotel Penang

10/10 Excellent

Noranah

Stayed 2 nights in May 2023
Response from Nazrin on 25 May 2023
Dear Noranah, Thank you for staying with us and sharing your wonderful review. We are thrilled to hear that you have enjoyed your stay and pleased to hear about your excellent stay with us. Thank you once again for the feedback and we certainly look forward to the pleasure of welcoming you back to Areca Hotel Penang in the near future. Best Regards, Areca Hotel Penang