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Reviews of Beach House Seaside Resort Coolangatta

3.5 out of 5
Beach House Seaside Resort Coolangatta
52 Marine Parade, Corner Mclean Street, Coolangatta, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 100 out of 167 reviews" "
Rating 8 - Good. 55 out of 167 reviews" "
Rating 6 - Okay. 8 out of 167 reviews" "
Rating 4 - Poor. 2 out of 167 reviews" "
Rating 2 - Terrible. 2 out of 167 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Activities and facilities available are excellent for families.
Stayed 5 nights in Dec 2023

10/10 Excellent

Lara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location opposite the beach, good choice of restaurants, well set up apartments
Stayed 3 nights in Oct 2023
Response from Lauren on 16 Oct 2023
Thank you for your feedback Lara

8/10 Good

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for a one week stay with plenty of space in the unit and close to all restaurants, and beach.
Stayed 7 nights in May 2023
Response from Lauren on 5 Jun 2023
Thank you for your feedback Jeanette

10/10 Excellent

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Open bar was great. $7 for G&t hit the spot. Some of the front of house staff could be abit more willing to go above and beyond rather than giving flat out no.
Stayed 4 nights in Apr 2023

8/10 Good

Noel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a perfect location to walk to the beaches, restaurants, surf clubs & shopping centres. Our 2 bedroom apartment was reasonably modern considering the age of the hotel. It was spotlessly clean & the living area is surrounded by glass & had views over the ocean & towards the hinterland. It was very windy during our stay & the sound of the wind, even with the windows & balcony door closed, was extremely loud with the metal railings on the balcony sounding like a wind tunnel. The only other little issue was the wait time for the lifts - 2 lifts for a busy hotel doesn’t appear adequate. Anyway that wouldn’t stop us from staying again. Coolangatta / Kirra is one of our favourite places on the Gold Coast.
Stayed 3 nights in Apr 2023

10/10 Excellent

brian

Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was so quiet inside, once the doors closed all outside noise stopped. The staff were lovely and chatty. The amenities were great but booked up quickly. Close to the shops. Lovely side view if the beach. The elevator took a long time to arrive so we generally used the stairs. We will visit again.
Stayed 4 nights in Dec 2019
Response from Lauren on 30 Dec 2019
Thank you so much for your feedback. So lovely to hear the resort met your expectations

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay kids were well entertained and loved it there great proximity to everything we will be back for shaw.
Stayed 3 nights in Sep 2019
Response from Lauren on 1 Oct 2019
Thank you for taking the time to provide feedback

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location easy access to shops buses beaches restaurants
Stayed 21 nights in Aug 2019
Response from Lauren on 22 Sep 2019
Thank you for taking the time to provide feedback

8/10 Good

Des, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's proximity to the beach, restaurants and activities.
Stayed 2 nights in Oct 2018

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff at Reception were a little arrogant and smirky. Not warm and friendly at all.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
beach views
Most of the cafes downstairs are now closed, which is disappointing. Seriously need to do something about one of the elevators being out of order. It took so long to use it, and you could barely fit in, with all the other people trying to use the one that was working. We now don't need to wonder why this place was advertised at a reduced price, when main problems with the building aren't brought to your attention, before booking. Would have returned maybe ?
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday experience for the whole family. Beach House has a great set-up for families with lots of options for the kids to help keep them active. Staff are friendly and helpful. Would recommend this to others.
Stayed 7 nights in Apr 2018

10/10 Excellent

K1989, Qld

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fantastic location and Big Apartments!
Loved the location with so many shops and restaurants so close by. Our 2 Bedroom Apartment was huge. Would definitely recommend. The only disappointment was the older blonde check out lady, she was pretty rude on checking out, she could turn people away with her rudeness.
Stayed 3 nights in Nov 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Disappointing
Booked online .. room description had 2 double beds and 2 single beds Room had 1 double bed 2 singles and pull out sofa couch. Apartment was small and had cockroaches. Shower head didn’t stay up and there was no shelves in bathroom. No privacy on 1st floor and very noisy from traffic. Need to take you own towels if you want to use the pool facilities.
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Loved it! So much space in the apartment for the 5 of us. Clean and tidy and the staff were amazing!
Stayed 2 nights in Sep 2017

8/10 Good

David, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Apartment , close to the beach
Staff at the hotel were very helpful, great spot opposite the beach and on the main restaurant/café strip. Building is a little dated but clean and everything worked. Close to shops and supermarkets.
Stayed 2 nights in Sep 2017

8/10 Good

helena

Liked: Cleanliness, staff & service, property conditions & facilities
Was great
Was nice rooms.but noisy at night.from clubs
Stayed 2 nights in Sep 2017

10/10 Excellent

Trevor, Grafton NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is perfectly positioned to all facilities.
You can park your car and walk to everything you need. The Surf Club, restaurants, shopping centre and beaches are close by.

8/10 Good

steve , hunter valley nsw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to beach ..not all rooms will you get veiw
Lifts are slow and over crowded for size of hotel only 2 lifts and 1 often did break down

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodation that is close to everything that you need. The noise levels on the lower floors is a bit annoying but not too much of an issue really. Very clean and neat although the entrance area is let down significantly by the vacant and dingy retail area.

10/10 Excellent

Kane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Paul, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Beach house is close to everything in Coolangatta, room was clean and spacious and great for families.

10/10 Excellent

sian, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has everything
This was a gem of a fing. great view, lovely rooms and lots to do. very central. Perfect.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great rooms and views!
Great rooms, really clean and good for kids up to age 13, opposite the beach and walk everywhere. Only issue was the lack of service lifts so u have to wait a long time for one. We ended up walking up and down the four floors...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older style property but very spacious.
Very enjoyable stay to end of annual family holiday

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family oriented Hotel
We enjoyed our stay.Our only Negative was a howling wind blowing by verandah all the time as we were located in that 'tunnel' that goes down from pool.

8/10 Good

Annie, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two Night Stay at the Beach House Coolangatta
We spent two night at the Beach House in Coolangatta. I was nervous after I had read some reviews about being on a lower level that the noise was horrible. We were put on Level 2, and we had absolutely no problems with noise. The hotel room was very clean and quiet. All six of us slept very comfortably. Close to the beach and restaurants. Great location. We had a lot of fun. Only problem was the while on the lift it stopped and the sign said "out of order" and sent us back to the bottom. Scary moment for my daughter, but everything worked out. We would stay there again.

10/10 Excellent

may, NSW australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment
Easy walking to all the shopping n restaurant.Sorie as my husband n me only enjoy view evan the beach infront we only sit in balcony.cant gv much of comment

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
Good and comfortable

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
The worst stay at a hotel I have ever had.
The staff were friendly and the room newly renovated. However it was like a circus with people everywhere. My neighboirs were a bunch of young boys who partied all night with loud music. The room above were their friends and they sat on the balcony from 3pm until 10pm with loud music. Despite my complaints this issue was never addressed. I ended up packing up and leaving early. This accommodation is not for those who want to relax and enjoy a weekend away. Beware!!!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
simple easy check-in. friendly staff. spacious clean apartments. in house facilities are great.

10/10 Excellent

Gregory, Townsville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay great location
Great location, friendly staff and rooms with everything your need.

8/10 Good

phil, melbourne australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall The Facility Is Terrific, Everything Is Fi
everything is fine that's why we keep coming back Just Fix The Lifts That's Our Only Grief

2/10 Terrible

Tim, AUS

Disliked: Property conditions & facilities, room comfort
Noisy room with no view
Paid good money to stay at the Beach House. Ended up with a level 1 room. Might as well have been in the basement. Couldn't see the ocean. On one side had the kids game room and the public pool, and on the other side had the tennis court. Was noisy and not private. Worst room I have ever stayed in

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel
Awesome hotel. Units cater well for families. Close to the beach and restaurants. Plenty to do at Coolangatta.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
staff were very helpful views from our room excellent had a good pool which was heated

8/10 Good

Kathryn, Coffs Harbour

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent location, nicely refurbished
Excellent location; close to restaurants, supermarkets, and the beach. Good undercover parking. The SLSC is right across the road (awesome views), as is an extensive beach walking track. We had a great walk south to Point Danger one day, and north to Kirra another. The restaurants immediately downstairs are very average and overpriced, but there is plenty of choice within a short walk. Our unit was nicely refurbished, very clean, and totally met our needs (just a short, unplanned stay this time). We asked for a low floor, which we got. We also asked for an ocean view, if possible, but were told that, since most of the units are privately owned (timeshare?) they are booked out well in advance, meaning the best ones go first. The games room downstairs is a great asset -- the table tennis kept my small son entertained on several occasions. We didn't try the sauna or pool, but plenty of people were using both, even though the weather wasn't great for swimming.

10/10 Excellent

Glenda, Maroochydore Qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to beach & Great Restaurants
The rooms were very clean. Kitchen spotless. The service was fantastic no waiting for booking in even though there were a few people booking in at the same time. The games room area is great for kids & kid friendly. My grandchildren played table tennis, tennis & mini golf & went swimming. Had a fantastic meal & breakfast at the restaurants on premises and received a discount on meals.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to the shops and beach
DIssapointed there was no view. Were on the ground level next to the pool but for the price and a last minute booking I'm not complaining. It was right in the hub of Coolangatta and we had a great time.

8/10 Good

Stacey, Geelong Vic

Liked: Cleanliness, staff & service, room comfort
Apartment perfect for our needs, great location
Apartment size was perfect for 2 adults and 3 children. Kitchen had everything you needed to cook meals. Location was great, across from beach, local surf club, cafes, restaurants and supermarkets.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to all amenities
Very happy with choice for my trip purpose Parking free But difficulty in locating parking area initially

8/10 Good

Schoenwald, Nanango qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good sized roons
Really enjoyed the apartment and where it was situated. It had been refurbished & felt very bright & clean

8/10 Good

greg, Gatton qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
Great spot, nice staff, clean and tidy, close to shops and beach, i bit noisy in the room we stayed at next to the hotel and the lift was slow and broke down but would stay there again for sure

4/10 Poor

Steve, Toowoomba

Very noisy backpacker hostel/hotel next door
5 hours of thumping noise on first night from backpacker hostel next door. Notified front desk twice and was told they were aware of the problem but nothing they could do. Asked for a change of room but was informed none available. I suggested management might extend some form of gratuity eg a healthy discount on future booking but have received nothing despite assurances that would be considered. Unfortunately it looks like management shows little integrity. Pity because the beach facing rooms on the Eastern side and restaurants downstairs could make this a great spot. I'd suggest the rooms with balconies on the western (backpacker) side should be seriously discounted for weekend stays. Avoid rooms 201, 301.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Dirty
Linen was dirty when 2nd set arrived it was also dirty. Lounges dirty. Overall not clean. Great location and size but wouldn't stay again.

8/10 Good

Kev, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Although a little older it was clean and well serviced with generous size apartment. Great staff and facilities.

10/10 Excellent

Donna, Greenbank, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Friendly Family/Single Accommodation, Clean
Close to everything you need, Shops, Doctors, Restaurants, Beach, Airport and Public Transport, so no need for a Car if you choose. Our unit was VERY clean and we only met HAPPY and HELPFUL Staff. With some daily activities planned by the Resort, you can enjoy doing things you have always wanted to try eg. Yoga, Paddle Boarding etc, plus they also will help organize/book for you, other Holiday/Tourist destinations available on the Gold Coast. The Shower is good with plenty of hot water, the Air-con worked terrific and the kitchen has all that you need if you choose to cook. I personally have nothing negative to say about this complex, and after staying at many other places on the Gold Coast during the past 20 years, this place is VERY High on my list of recommendations to anyone. I'm certainly looking forward my next stay here :-) Thank you Beach House Seaside Resort!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel is ok, a bit aged and not quite the same standard as some other hotels in the area but was fine for the family and I.