Hotel a&o Hostels di Britania Raya

"Check in was horrendous, slow, disorganized and the staff were inefficient and unhelpful"

"It’s ok, it seems to be very hit and miss depending on which room you get, but don’t arrive late. My colleague arrived late in the evening (around 11pm) and was given a key to a room with people already sleeping in it when he booked a private room. When he returned to reception they had no alternative rooms left, so they’d clearly overbooked the hotel. Providing a key to a room with people already in it raises serious safety concerns. The only solution offered was a full refund."

"Staff was polite and helpful with directions. Breakfast had no eggs, and the coffee machine was not working well. Also, I wish I did not have to pay for a towel, and the bar downstairs below my room was very noisy, so I did not get much sleep."