"This is a nice hotel with a few nice restaurants within walking distance. I would have given this stay 5 stars, but for the one night we were there, the electricity went on and off all night. Finally, it went out completely around 8am and didn't come back on for some time. I don't mind the electricity going out, these things happen. What was disturbing was that the staff has no contingency plan in place. The phone in the room was out as well. The only means of communication was calling the Front Desk from my cell phone, which may not be an option for all. We were on the 15th floor, and we were not offered any assistance bringing our luggage down the 15 flights of stairs, etc. Fortunately, we only had a small carry-on bag. Again, the issue is the staff offered no contingency plan or assistance at all. We were basically told it was the electric company's issue and not their problem. In 2026, there is no excuse for any hotel not to have an emergency plan or contingency plan in place for these types of issues. For this reason alone, I probably wouldn't stay here again."
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