Guerneville hotel guide. Pacifica Hotels hotel in Guerneville, California

"The room was clean bathroom was clean love the tub and shower separate the complimentary breakfast was decent the cookies at the front desk were amazing"

"comfortable "

"The location to other destinations is ideal! it is 30 minutes from Napa, Sonoma, Healdsburg, the Russian River Valley and Bodega Bay. The hotel is comfortable and several good restaurants close by."

"Very comfortable, convenient location, friendly service oriented staff."

"Do not stay here. This place does not look like the pictures. We checked in and immediately checked out. They still charged us a full three nights stay. And said I had to take it up with Expedia. Expedia told me to contact management since they’re the ones who charged me. When I contacted management, they said it’s not their policy to refund, or cancel within 24 hours of check-in. I told him how am I supposed to know how bad the place is 24 hours before I check in if I’ve never been there. And if your pictures represent one thing in and in real life, they’re completely different. They reluctantly agreed to reimburse me two nights out of the three. But I have yet to see any credit on my credit card. So basically they just lied to me to get me off the phone. This hotel has terrible customer service. And I would not recommend that anyone stay here."

"The staff was wonderful and the property is beautiful. Be warned though, this is more camping than glamping. The dome tents are cool, but far away from the bathrooms and amenities, and I didn't understand why they are more expensive than more spacious tents. We didn't know there was one master switch to power the tent, and wish the staff would have told us that at check in. We switched from a dome to a double twin tent and had so much more room, but then our heated blankets didn't work. We were there at the beginning of their season, so there were little things missing. Firewood is an extra cost, and they did not have any available on property, so we had to go to Safeway to purchase it. All of the refrigerators in the lobby that would typically have snacks and drinks were empty. Coffee isn't available until 8am, which is tough for early risers. That first day there was no creamer available. Their social media showcases "having another mimosa" but there is no bar. Literally no food nor drink was available for purchase on property. If you're concerned about security, I wouldn't recommend staying here. Tents don't "lock" (of course) and anyone could walk onto the property after hours. Bathrooms are communal. Great concept, great staff, beautiful property - but they should make it clear that it's more camp and less glam."

"It was ok , clean smelled freshly cleaned. Beds were comfy,staff was friendly. We got there 25 min early , they wanted to charge $40 early check in ,crazy So we went and had lunch for that $$ ."

"The room was very clean . I parked right in front of my room. I liked that. It is near restaurants. "

"This is a great spot; the room was small but perfect for our needs and the property is absolutely stunning, great views, amazing hot tub, and the owner was so friendly and engaging. I will definitely stay here again."