Search Chalets in Hal Scott Preserve

"The hotel was very accommodating. The elevators are questionable "

"Everything was great. We loved the early check-in! Staff was wonderful, bfast was good. Beds were 'ok'. Very clean though. Free shuttle to the airport was a plus, although our driver handled our luggage very poorly- by literally & purposely, slamming them on top of one another as hard as he could. Then, as he opened the door at the airport, they all fell out & 2 hit the ground. We had to check our luggage for breakage - luckily all was ok. He did state that he was having bad day, but that surely wasn't our fault or problem. We still tipped for his service, but we did not deserve that behavior. Everything else was excellent though! We would stay here again, if returning to Orlando! "

"The staff was friendly and helpful and the location was ideal. There were plenty of restaurants nearby."

"Bad customer experience "

"In the past we have stayed on campus at Universal Studios which was super convenient with transportation and eateries within walking distance and very nice accommodations however booking two rooms for a party of six in decent sized rooms was very very expensive. At Villatel you don't have the onsite convenience however the experience is soooo much better especially for a longer stay and with larger parties. The house we stayed in was exceptional with the only major complaint being that the sliding glass door to the pool did not lock properly. We called Guest Services and the first time someone came out promptly and showed us the procedure to lock the door properly which appeared to work but after the person left we just tugged on the door a little harder and it just opened right up. I called again for someone to fix it but no one showed up that I could tell so we lived with the insecure sliding door for the entire length of our stay. We had to pay separately to heat the pool and for daily parking. These extra charges were annoying. It was definitely worth it to heat the pool especially since the hot tub does not work unless the pool is heated since water and heat is diverted to the hot tub once its been turned on. The pool was great. It had a basketball hoop so even though it was a small pool we had a lot of fun. It was great using the gas grill. It had a full tank of propane and was easy to use and a very good cooker. We plan to book at Villatel for our next trip."

"Clean. Walkable."

"I’m"

"Room was dated. Typical 1980s Florida. After breakfast hours the downstairs is so quiet you can hear a pin drop. The outside is beautiful and overall good value. "

"Very convenient location. Comfortable room and bed. "