Staff and service was excellent. Breakfast was was typical, but the service was excellent. The only issue was that the room required a deep cleaning. The room itself was tidy and clean upon first entering, but under closer inspection, the room was in need of a deep cleaning. The bed, floor, and bathroom were clean enough. I would not choose to stay at this hotel again. On our return from Ha Long Bay, we were moved to their sister hotel due to “issues” with the air conditioner in our room. We were moved to the Rex Hanoi Hotel. The hotel had more amenities and the room appeared to be in a better state. I would stay at this property again.