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"Clean hotel with exceptional staff; however, the apartment-style rooms, particularly the bathrooms, are due for an update."
Alfredo
Stayed 5 nights in Apr 2024
Response from Hotel Management on 15 Apr 2024
Dear Mr. Alfredo,Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.
8/10 Good
Alfredo, Spring
Travelled with group
14 Apr 2024
Liked: Staff & service, amenities
Rooms were ok but the bathrooms need updating. Rust on metal panels are very visible especially on the corners on the shower enclosures.
Alfredo
Stayed 4 nights in Apr 2024
Response from Hotel Management on 15 Apr 2024
Dear Mr. Alfredo,Thank you for sharing your stay experience at our hotel. We always strive to provide the best service to our guests, and we sincerely apologize for any shortcomings during your stay. On behalf of SUPER HOTEL Candle, we take this feedback seriously and will conduct a thorough review with the relevant departments to prevent similar occurrences and enhance the overall guest experience at our hotel. We hope to have the opportunity to welcome you back to our hotel in the future, where you can experience the improvements in our services.
6/10 Okay
Tom, Westminster
13 Feb 2024
Tom
Stayed 1 night in Feb 2024
Response from Hotel Management on 21 Mar 2024
Dear Mr. Tom,Thank you for taking the time to share your feedback about your stay. I apologize that your experience at SUPER HOTEL Candle did not meet your expectations. Please accept my sincerest apologies. At SUPER HOTEL Candle, we are committed to delivering an exceptional service experience to every guest, and your feedback is invaluable to us. Rest assured that we are taking appropriate measures to address the issue and prevent it from recurring in the future. We appreciate your candid comments and hope for the opportunity to better serve you in the near future.
Dear Jeffrey L, Thank you for your recent stay with us and for your very nice comments. I was delighted to learn that your recent stay with us was well looked after. I will be sure to let our team know that you appreciated the efforts. From all of us at SUPER HOTEL Candle, we do hope your travels have you well and we look forward to welcoming you back again soon, should the opportunity allow.
4/10 Poor
David
27 Jan 2024
Disliked: Property conditions & facilities
David
Stayed 8 nights in Jan 2024
Response from Hotel Management on 29 Jan 2024
Thank you for taking the time to share your feedback about your stay. I apologize that your experience at SUPER HOTEL Candle did not meet your expectations. Please accept my sincerest apologies. At SUPER HOTEL Candle, we are committed to delivering an exceptional service experience to every guest, and your feedback is invaluable to us. Rest assured that we are taking appropriate measures to address the issue and prevent it from recurring in the future. We appreciate your candid comments and hope for the opportunity to better serve you in the near future.
Great service and great staff , excellent customer service
Arvinder
Stayed 5 nights in Jan 2024
Response from Hotel Management on 19 Jan 2024
Dear Mr. Arvinder,Dear Valued Guest, Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.
8/10 Good
Adrian
Travelled with family
8 Jan 2024
Liked: Cleanliness, staff & service
Family suite was very spacious and facilities good. Clientele and services (food, language etc) appear to be aimed at Japanese and Korean visitors. Breakfast is standard buffet breakfast - good but not exceptional. Traffic is very heavy and location not very central but Grab was very efficient, cheap and quick to get around even in peak hour.
Adrian
Stayed 4 nights in Jan 2024
Response from Hotel Management on 9 Jan 2024
Dear Mr. Adrian, Thank you kindly for sharing your nice comments with us. I was delighted to learn that your recent stay with us was well looked after. I shall share your comments with our team, and particularly with Mr. Đạt, whom I am sure will be delighted to learn that their efforts did not go un-noticed and that you thoroughly enjoyed our hotel services and facilities. From all of us at SUPER HOTEL Candler, thank you again for your nice comments and look forward to having the privilege in the near future to welcome you back!
10/10 Excellent
SHUNSUKE
30 Dec 2023
SHUNSUKE
Stayed 3 nights in Dec 2023
Response from Hotel Management on 31 Dec 2023
Dear Valued Guest,Thank you very much for your nice comments and particularly for your kind feedback concerning our team's dedicated efforts. I will be sure to pass along your comments to them which I am sure will be most appreciated.From all of us at SUPER HOTEL Candle, thank you once again for sharing your experience with us and do trust your travels have you well and look forward to having the privilege to welcome you back in the near future, should the opportunity allow.Thank you and HAPPY NEW YEAR 2024!
Dear Valued Guest, Thank you for sharing your experience with us. I was pleased to learn that you enjoyed your recent visit. I will be sure to pass along your nice comments to our team whom I am sure will greatly appreciate it, this is absolutely an inspiring reward to every single team member at our hotel. Once again, much appreciate your nice remarks and do look forward to having the privilege to welcome you in the not so distant future, should the opportunity permit.
Hotel Is very nice and the staff is excellent.. The breakfasyis great and offer lots of choice.
The area is easy access (by car) to many nice shopping areas. But Hanoi is crowded , cannot escape that!
NGOC-LIEN
Stayed 3 nights in Nov 2023
Response from Hotel Management on 23 Nov 2023
Dear Mrs. Lien,Thank you for your recent stay with us and for your very nice comments. I was delighted to learn that your recent stay with us was well looked after. I will be sure to let our team know that you appreciated the efforts. From all of us at SUPER HOTEL Candle, we do hope your travels have you well and we look forward to welcoming you back again soon, should the opportunity allow.
10/10 Excellent
Paal Fredrik
16 Nov 2023
Paal Fredrik
Stayed 3 nights in Nov 2023
Response from Hotel Management on 20 Nov 2023
Dear Paal Fredrik,Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.
Room was great and spacious. Breakfast buffet was average
Stephen
Stayed 2 nights in Oct 2023
Response from Hotel Management on 1 Nov 2023
Dear Mr. Stephen.Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.
Comfortable stay. Rooms large and spacious and staff very courteous.
Very nice experience overall.
Precilla
Stayed 3 nights in Sep 2023
Response from Hotel Management on 9 Oct 2023
Dear Mrs. Precilla and Family,Thank you for sharing your experience with us. I was pleased to learn that you enjoyed your recent visit. I will be sure to pass along your nice comments to our team whom I am sure will greatly appreciate it, this is absolutely an inspiring reward to every single team member at our hotel. Once again, much appreciate your nice remarks and do look forward to having the privilege to welcome you in the not so distant future, should the opportunity permit.
Dear Valued Guest,Thank you very much for your nice comments and particularly for your kind feedback concerning our team's dedicated efforts. I will be sure to pass along your comments to them which I am sure will be most appreciated. From all of us at SUPER HOTEL Candle, thank you once again for sharing your experience with us and do trust your travels have you well and look forward to having the privilege to welcome you back in the near future, should the opportunity allow.
6/10 Okay
Jihoon
22 Sep 2023
Jihoon
Stayed 1 night in Sep 2023
Response from Hotel Management on 26 Sep 2023
Dear Mr. Jihoon,Thank you for sharing your stay experience at our hotel. We always strive to provide the best service to our guests, and we sincerely apologize for any shortcomings during your stay. On behalf of SUPER HOTEL Candle, we take this feedback seriously and will conduct a thorough review with the relevant departments to prevent similar occurrences and enhance the overall guest experience at our hotel. We hope to have the opportunity to welcome you back to our hotel in the future, where you can experience the improvements in our services.Sincerely,SUPER HOTEL Candle.
8/10 Good
Wai Lam
6 Sep 2023
Wai Lam
Stayed 3 nights in Sep 2023
Response from Hotel Management on 7 Sep 2023
Dear Mr. Wai Lam,Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.
8/10 Good
Koichi
24 Jul 2023
Koichi
Stayed 1 night in Jul 2023
Response from Hotel Management on 25 Jul 2023
Dear Mr.Koichi, Thank you very much for your nice comments and particularly for your kind feedback concerning our team's dedicated efforts. I will be sure to pass along your comments to them which I am sure will be most appreciated. From all of us at SUPER HOTEL Candle, thank you once again for sharing your experience with us and do trust your travels have you well and look forward to having the privilege to welcome you back in the near future, should the opportunity allow.
8/10 Good
Koichi
22 Jul 2023
Koichi
Stayed 1 night in Jul 2023
Response from Hotel Management on 24 Jul 2023
Dear Mr.Koichi, Thank you very much for your nice comments and particularly for your kind feedback concerning our team's dedicated efforts. I will be sure to pass along your comments to them which I am sure will be most appreciated. From all of us at SUPER HOTEL Candle, thank you once again for sharing your experience with us and do trust your travels have you well and look forward to having the privilege to welcome you back in the near future, should the opportunity allow.
The service in this hotel is outstanding. Staff are always available and helpful whenever you need them. One staff in particular, bellman Mr Viet, has been the most helpful member of staff so far on my travels. His English is so fluent, it really surprised me that he has never spent time in an English speaking country. He advised me of how to travel, where to go and was always friendly and happy to help, in a professional manner. I personally think he should be in a higher position.
The pool is a bit old. Massage was great from Lin. Great housekeeping.
The only down side to this hotel is the location from the old quarter and town. But taxi's are quick to arrive and cost around 100,000 VND (6 AUD). In the evenings a couple of nights there was really loud music coming from a neighbouring building.
All in all, i was happy with this hotel.
Rachel
Stayed 5 nights in Jul 2023
Response from Hotel Management on 17 Jul 2023
Dear Mr. Rachel,Thank you very much for your recommendations here on Expedia. We are flattered to read know that you had an overall great experience and you enjoyed our delicious food. Your compliment on our service is highly appreciated. We will share your wonderful words to Mr. Viet, Ms. Lin and all the team. It is our commitment to provide excellent service to all of our guests and it is such a great thought that you have experience this. Rest assured that we will continue to provide the service that delights our guests. We look forward to another opportunity to host you at our SUPER HOTEL Candle, and once again, thank you for your nice comments!
The Hotel is a little out of the Hanoi Old Quarter so the surrounding area is not really geared to tourists. However, the staff could not have been nicer or more helpful. They made our stay a pleasure.
Andrew
Stayed 2 nights in Jul 2023
Response from Hotel Management on 10 Jul 2023
Dear Mr.Andew,Thank you very much for your nice comments and particularly for your kind feedback concerning our team's dedicated efforts. I will be sure to pass along your comments to them which I am sure will be most appreciated. From all of us at SUPER HOTEL Candle, thank you once again for sharing your experience with us and do trust your travels have you well and look forward to having the privilege to welcome you back in the near future, should the opportunity allow.
Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.
8/10 Good
JIHYUN
16 May 2023
JIHYUN
Stayed 4 nights in May 2023
Response from Hotel Management on 18 May 2023
Dear Mr. Jihyun,Thank you for sharing your experience with us. I was pleased to learn that you enjoyed your recent visit. I will be sure to pass along your nice comments to our team whom I am sure will greatly appreciate it, this is absolutely an inspiring reward to every single team member at our hotel.Once again, much appreciate your nice remarks and do look forward to having the privilege to welcome you in the not so distant future, should the opportunity permit.
10/10 Excellent
Simon
1 May 2023
Simon
Stayed 1 night in Apr 2023
Response from Hotel Management on 22 May 2023
Dear Mr.Simon,Thank you very much for your nice comments and particularly for your kind feedback concerning our team's dedicated efforts. I will be sure to pass along your comments to them which I am sure will be most appreciated.From all of us at SUPER HOTEL Candle, thank you once again for sharing your experience with us and do trust your travels have you well and look forward to having the privilege to welcome you back in the near future, should the opportunity allow.
This hotel truly offers an outstanding experience with its delicious breakfast, welcoming staff, and fantastic amenities including an indoor swimming pool, jacuzzi, steam room, and sauna bath. The relaxation opportunities are endless. Plus, it's conveniently located just 5KM from the old quarter area. Overall, this hotel is truly excellent.
Ronwaldo Santos
Stayed 4 nights in Mar 2023
Response from Hotel Management on 31 Mar 2023
Dear Mr. Ronwaldo Santos,Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after.I will be sharing your kind comments with them and which I am sure will be greatly appreciated.In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.
8/10 Good
Julie
30 Mar 2023
Julie
Stayed 1 night in Mar 2023
Response from Hotel Management on 19 Apr 2023
Dear Mrs.Julie,Thank you for your recent stay with us and for your very nice comments. I was delighted to learn that your recent stay with us was well looked after. I will be sure to let our team know that you appreciated the efforts. From all of us at SUPER HOTEL Candle, we do hope your travels have you well and we look forward to welcoming you back again soon, should the opportunity allow.SUPER HOTEL Candle.
8/10 Good
Justine
29 Mar 2023
Justine
Stayed 3 nights in Mar 2023
Response from Hotel Management on 31 Mar 2023
Dear Justine,Thank you for sharing your experience with us. I was pleased to learn that you enjoyed your recent visit. I will be sure to pass along your nice comments to our team whom I am sure will greatly appreciate it, this is absolutely an inspiring reward to every single team member at our hotel.Once again, much appreciate your nice remarks and do look forward to having the privilege to welcome you in the not so distant future, should the opportunity permit.
Instead of writing another typical review about the property, I want to tell you about an event that occurred during our stay in Vietnam this week and how one person made an impact on the quality of our visit to this great country.
My wife and I booked an overnight excursion to Sapa through a local tour company. The company had agreed to pick us up at the hotel and asked us to be waiting outside at 6:30 AM. Let me add, I had confirmed our agreement and arrangements again the night before. We waited for an hour getting several different stories from the tour company as to why the driver hadn’t shown.
Around 7:35 AM, Mr. Chung, the hotel manager came outside personally to ask us what was happening. Upon explanation of our dilemma, Mr. Chung asked for the tour operator’s phone number. He then called to find out that the driver had apparently headed for Sapa and knowingly left us behind. I don’t speak the language so I have no idea what was said next but the thing. I know Mr Chung arranged for a taxi driver to chase down and meet the driver on hotel expense. He then even helped us carry our bags to the car. At the end of the day, my wife and I had a wonderful trip thanks to the actions of our hotel manager taking customer service to a new level. When we tried to thank him he was very humble and pretended it was nothing. But he didn’t know that I too work as a customer service manager and I realized the effort that he made to fix our problem was beyond the norm.
Randall G
Stayed 1 night in Mar 2023
Response from Hotel Management on 14 Mar 2023
Dear Mr. Randall G. Brock,Thank you very much for your recommendations here on Expedia.We are flattered to read know that you had an overall great experience. Your compliment on our service is highly appreciated. I shall share your comments with our team, and particularly with Mr. Chung, whom I am sure will be delighted to learn that their efforts did not go un-noticed and that you thoroughly enjoyed our hotel services and facilities. It is our commitment to provide excellent service to all of our guests and it is such a great thought that you have experience this. Rest assured that we will continue to provide the service that delights our guests.We look forward to another opportunity to host you at our SUPER HOTEL Candle, and once again, thank you for your nice comments!Sincerely,Super Hotel Candle.
Dear Mr/Mrs. Kyoungguk,Thank you for sharing your experience with us. I was pleased to learn that you enjoyed your recent visit. I will be sure to pass along your nice comments to our team whom I am sure will greatly appreciate it, this is absolutely an inspiring reward to every single team member at our hotel.Once again, much appreciate your nice remarks and do look forward to having the privilege to welcome you in the not so distant future, should the opportunity permit.
Response from Dao Thi Ha- Reservation Agent on 20 Jan 2022
Dear Valued Customer,
Thank you so much for choosing SUPER HOTEL Candle.
We very appreciated your feedback. We are looking forward to seeing you soonest!
10/10 Excellent
Teru, Minami
Travelled with family, Travelled with family and small children
Response from Dao Thi Ha- Reservation agent on 9 Jun 2020
Dear Valued Customer,
Thank you so much for staying with us!
We very appreciate your feedback! We hope to see you back at the SUPER HOTEL Candle soon! Best regard!
Response from Dao Thi Ha-Reservation Agent on 11 Mar 2020
Dear Valued customer,
Thank you so much for staying with us! We very appreciate your feedback! We look forward to welcoming you back to SUPER HOTEL Candle soon! Best regard!
Great place! The hotel allowed up to have a late check out without paying.
Amina
Stayed 3 nights in Dec 2019
Response from Dao Thi Ha-Reservation Agent on 2 Jan 2020
Dear Valued customer,
Thank you so much for staying with us! We very appreciate your feedback!
6/10 Okay
James
Business traveller
26 Nov 2019
Not my favourite place in Hanoi
Bed far 2 hard for comfortable sleep. Not enough hot water. Noisy.
James
Stayed 1 night in Nov 2019
Response from Dao Thi Ha-Reservation Agent on 26 Nov 2019
Dear Mr. James,
Thank you so much for staying with us!
We will try our best service to meet customer expectations. We are reviewing your feedback and we will improve on this to make it better. We wish to welcome you to the SUPER HOTEL Candle soon. Best regards!
8/10 Good
Aaron
Travelled with family
5 Nov 2019
Liked: Cleanliness, staff & service, room comfort
Good value room and comfy.
The manager at the front desk was outstanding! The other staff were also very good. The restaurant was ok and the pool facilities were very good. The dryer in the room and shower in the second bedroom did not work. The beds and pillows were very comfy and overall the stay was quite good.
Aaron
Stayed 2 nights in Oct 2019
Response from Dao Thi Ha- Reservation Agent on 5 Nov 2019
Dear Sir,
Thank you so much for staying with us. We very appreciate your feedback! We would like to welcome you to my hotel soon!
The hotel itself was clean and comfortable and had good amenities. With the exception of the front desk staff, not many spoke English so it was a bit more difficult to communicate. The location was better suited to a business trip than to a tourist visit as nothing of great tourist interest was within easy walking distance.
Verified traveller
Stayed 2 nights in Aug 2019
Response from Dao Thi Ha- Reservation Agent on 13 Aug 2019
Dear Sir,
Thank you so much for staying with us! We very appricate your feeback!
Very nice stay in Hanoi, the hotel seems comfortable, has a small pool, sauna and gym, which seems to be enough. Great breakfast selection, very nice staff, very attend and polite. The location is kind of local, perhaps not the best for tourists, but a short taxi trip to other areas
Carlos
Stayed 16 nights in Mar 2019
Response from Dao Thi Ha- Reservation Agent on 16 Apr 2019
Dear Sir.
Thank you so much for staying with us. We very appreciate your feedback!
Helpful staff & good breakfast. Meals in restaurant were average. Pool, spa and gym were closed for annual maintenance which must have been planned but no notification given at any point. Would have gone somewhere else if we’d known. Also, Skybar was closed and the other bar in lobby was limited in choice. Hotel is some distance from central Hanoi and, should you wish to walk there, the first part of the journey requires you to walk in the busy roads due to mopeds parked on pavement. Not suitable for young children.
Verified traveller
Stayed 1 night in Apr 2019
Response from Dao Thi Ha- Reservation Agent on 5 Apr 2019
Dear Sir,
Thank you so much for staying with us and taking to share your great comment with us and other travelers. It truly warm our heart to hear that you enjoyed your stay due to our friendly staff and breakfast. Your kind words to our staff have been shared with them and the entire team to keep them motivated in giving our valued guest an excellent service. We are looking forward to welcoming you back here very soon. Best Regards,
4/10 Poor
Verified traveller
Travelled with group
3 Apr 2019
Liked: Cleanliness
Disliked: Staff & service
A lot of the things that were a unique feature of the hotel such as the skyline bar and the pool were closed
Verified traveller
Stayed 3 nights in Mar 2019
Response from Dao Thi Ha- Reservation Agent on 4 Apr 2019
Dear Sir,
Thank you so much for your staying with us. We are so sorry for any inconvenience that caused to you, please sympathize with our maintenance.
Very nice hotel and location. A little tired but good facilities and very friendly staff. Loved our stay though and would stay again! Thank you and happy New Year!
James
Stayed 2 nights in Feb 2019
Response from Dao Thi Ha - Reservation Agent on 6 Feb 2019
Thanh you so much for staying with us! We very appreciate your feedback.