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"Friendly staff and "

"Short break for a birthday. From the moment we arrived we were well looked after. Our room overlooking the river was very nice, somewhere to hang the towels etc in the bathroom would have been a good thing. The spa was good and clean throughout. The food in the evening in Josef's Restaurant was very good and plentiful and there was a good choice for breakfast in the morning too. Overall the staff were very good and we would have no hesitation in recommending this hotel for a stay in Durham. Looking forward to returning."

"Staff were very helpful with a special shout out to Athy who really made an effort to welcome us every time we met him over the weekend."

"Good experience. Would happily return. "

"Beautiful room, decorated to a high standard. Staff are always helpful and friendly. Easy to use parking area really close by and the breakfast is great!! "

"Fantastic from check in to check out. Very clean in all areas of the hotel. Fantastic food. Friendly staff. Great facilities "

"If you could please change the breakfast serving time to 10 am"

"Friendly staff and a free upgrade but no free water in the room."

"Room was clean enough, small bathroom but fine for one night. Surprisingly quiet given the location and it being a Saturday, but I think this was due to being in a room that didn't overlook the road. Didn't opt for breakfast as felt the price was a bit much given the photos don't show a great deal of choice. Don't know that I'd want to stay more than a couple of nights as the room/bathroom was quite small, but it was fine for the night. Shampoo, conditioner, hand soap etc all supplied. Staff were very friendly on arrival. Only thing I'd have liked was to have a liner in the general waste side of the bin. "