"This property is certainly has comfortible rooms and excellent soaps and lotions in the rooms. Maid service 2x's per day is excellent! Where the property could use improvement: cleaner pools, with 24/7 access pools water feels like a lot of bodies have made the water mucky. Access to the Ocean bay is far too hot late in the afternoon and again the water is not clear. Maybe access in the morning?? Food is average and this would include Brown's their 5 Star restaurant. The view is beautiful, but the catch of the day was on the dry side and the desserts were average. Last item, washer/ dryer access. Loved the fact washer & dryer service was included in the resort fee, but 1 washer and 1 dryer on floors 1 and 3 for XXX number of guests.... impossible to get a load of laundry done! Need to invest in a washer/dryer room with at least a dozen machines. I would also recommend a 4th of July BBQ for guests with a some entertainment?? give guests a few options beside the Kona parade/fireworks and the rodeo in Waimea. Would I stay here again? Yes, but now i know what i know, and can plan around short comings of this property."
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