Heart of England hotel guide. Bespoke hotel in Heart of England, England

"They didn’t offer a room upgrade in line with my Hotels platinum status nor a free drink "

"Only one woman at reception was rude, and the second problem is that there is no parking nearby. Anyway never back to this Hotel . "

"Very clean spacious room and bathroom. Only knocked off a star as when the room next door closed their door it shook our whole room (521) and woke us up a few times like an earthquake."

"The lifts are an absolute pain in the neck! Also, the tables at breakfast are far too close together and we felt cramped in - they need to be spaced out more. When I suggested a table I was told “as I could see” the table was not laid out and it would have been a better table for us rather than the cramped in table we were given "

"Breakfast was great and "

"We have visited this hotel many times before, and it has been amazing., unfortunately this time round was a different story. Communication was poor, we had booked a suite as a treat for Easter, part of this package was VIP parking, when we arrived the car park was closed, no email, no message on the Expedia chat with the hotel. We parked in the multi-story which was fine, the next day we were informed that the car park was now open, we moved the car only to be sent back by security who informed us the car park was not available, just kept getting sent back to the multi-story, the front desk had no idea. The room was fine, bit run down and shabby; robes in the room dirty with fake tan, although the espa products were a nice touch. Mini bar was another perk of the room, however we had to chase to get it replenished! Had dinner in the sky lounge, again dirty floors, a quick carpet sweeper would have fixed that but the staff were using a broom on the carpet which wasn’t doing anything. Main course arrived before the starter, but that got fixed eventually. We were overcharged on the bill and this needed correcting, it just felt that the staff did not communicate with each other! Casino bar used to be the place to go for a nice G&T however we were told, they don’t do that anymore and they don’t have a drinks menu? We left… The high line bar was a nice new edition, live music, good staff, although my wine was corked! Overall a poor experience!"

"Good breakfast , room clean and fine for our stay the staff were really helpful and happy to help. Hotel was clean and well maintained. Location was close to the centre about a 10 mins walk. If you use a taxi it takes longer due to route taxis have to drive. No restaurant but you could order some food at the bar (pizzas) we didn’t so can’t comment on food. Would definitely stay here again if I visit Birmingham."

"Good location and services would stay again "

"Great location, 10 minutes to nec/train station/airport, friendly staff and to top it off a full health suite "