Henrietta hotel guide. Best Western hotel in Henrietta, Rochester

"Staff was pleasant if a bit aloof. Location is convient to shopping, dining and the highways but it is just off a VERY busy road, which is not my preference. Room condition was not great. Bathroom door handle was falling off so door didn’t latch. The kitchen hood fan had a sign on it indicating to open a window if you cooked. Very warm at first, but we were able to turn the furnace down. Some rowdy neighbors in the hall. Also the outside entrances from the parking lot had key slots but were just unlocked all night so anyone could come in and out. "

"Hotel is decent for the area and price staff isn’t very friendly or attentive. "

"Everything was top notch!"

"Rooms clean, easy check in, great amenities and views! some in room appliances were a little noisy, so be aware if you are a light sleeper. "

"Great stay with the family. The kids loved the pool and the gym had weights and everything we needed. The complimentary breakfast was a nice added touch, but the only thing they didn’t have was milk. Location is good - not a far drive from where we wanted to go. Overall, we enjoyed staying here :)"

"Room was decent .... mattresses are junk... almost went to Costco and bought a double mattress but it was too late at nighr"

"We had specifically asked for a connecting room a day before we got there, when we got to the Hotel, we had to insisted that we need a connecting room, or else they would not have given us the connecting room. We were 2 families with kids in each room. We had called after our booking and also few days before we came that we would like to have connecting room. It would be nice if these requests can be looked at by the staff more seriously. "

"Sps"

"I stayed two nights and the first night I went out to smoke snd stepped in a pile of human feces. I reported it and nothing was done to resolve the issue until the next shift members came in and stated cleaning the property.. it was directly outside the entrance in the back by the pool area. "