"The onsen was just okay. I anticipated much better. The room was fine.
What really bothered us was that they said that reservations made on Expedia do not support making a reservation for dinner. And, such reservations must be made at least 24 hours in advance. Thus, they would not serve us dinner.
The ryokan (a hotel) is way up a hill. They have a shuttle bus but they will only provide a trip to and from the Kumano-Shi station before and after check in.
So, we had to take a taxi to go to a restaurant for dinner and for the return. The cost isn’t high but it all adds up.
So, we were disappointed."